Previous incidents
ESM Order Site Menu Load, Kelseys Order Site Menu Load, and 1 other service a...
Resolved Jan 31, 2024 at 7:54pm UTC
Montana's Order Site Menu Load recovered.
13 previous updates
Swiss Chalet eOrder Menu Load and ESM Order Site Menu Load are down
Resolved Jan 26, 2024 at 3:32pm UTC
Swiss Chalet eOrder Menu Load recovered.
3 previous updates
ESM Order Site Menu Load is down
Resolved Jan 25, 2024 at 1:57am UTC
ESM Order Site Menu Load recovered.
1 previous update
Swiss Chalet eOrder Menu Load, ESM Order Site Menu Load, and 1 other service ...
Resolved Jan 24, 2024 at 10:01pm UTC
Swiss Chalet eOrder Menu Load recovered.
7 previous updates
ESM Order Site Menu Load and Kelseys Order Site Menu Load are down
Resolved Jan 23, 2024 at 2:09am UTC
Kelseys Order Site Menu Load recovered.
3 previous updates
Swiss Chalet eOrder Menu Load and ESM Order Site Menu Load are down
Resolved Jan 22, 2024 at 8:05pm UTC
Swiss Chalet eOrder Menu Load recovered.
3 previous updates
Fresh eOrder Menu Load is down
Resolved Jan 20, 2024 at 6:53pm UTC
Fresh eOrder Menu Load recovered.
3 previous updates
MyMicros Status is down
Resolved Jan 19, 2024 at 2:39pm UTC
MyMicros Status recovered.
1 previous update
Swiss Chalet eOrder Menu Load, Harvey's Order Site Menu Load, and 3 other ser...
Resolved Jan 15, 2024 at 11:02pm UTC
Harvey's Order Site Menu Load recovered.
9 previous updates
DoorDash Drive orders not showing up on the store system
Resolved Jan 14, 2024 at 10:03pm UTC
Our Support Teams have applied their fix and we can confirm resolution to these issues. Please create a ticket at help.cara.com if your store is still affected. We apologize for any inconvenience this has caused.
IT Service Desk
2 previous updates
Garnish-Recipe KDS no longer available
Resolved Jan 14, 2024 at 3:07am UTC
The issue affecting the Recipe KDS app is now resolved. If you continue to have this issue, please create a web portal ticket at help.cara.com so we can further assist.
Thank you
Recipe IT
4 previous updates
Scene card not working on POS/Move 5000
Resolved Jan 14, 2024 at 12:27am UTC
The issue affecting Scene cards not working on POS/Move 5000 is now resolved.
We're continuously monitoring for any changes. If there are still stores that have this issue, Please open up a web portal ticket at help.cara.com.
IT Service Desk
2 previous updates
ESM Order Site Menu Load is down
Resolved Jan 13, 2024 at 2:12am UTC
ESM Order Site Menu Load recovered.
1 previous update
Rogers WBI internet services degraded
Resolved Jan 5, 2024 at 5:15am UTC
Rogers confirmed the issue is resolved and the services are reinstating back. We'll keep monitoring this overnight and will provide the next update tomorrow morning.
2 previous updates
Swiss eComm orders are Stuck in prep status
Resolved Jan 2, 2024 at 12:12am UTC
The issue affecting the Swiss eComm prepaid orders stuck in Prep is now resolved.
We're continuously monitoring for any changes. If there are still stores that have this issue, Please open up a web portal ticket at help.cara.com.
IT Service Desk
RMS- EOD not posted (Sales validation error)
Resolved Dec 29, 2023 at 4:53pm UTC
The issue has been resolved as stores can complete EOD. If you still have any issues please log a web portal ticket and we'll reach out to you.
1 previous update
RMS- EOD not posted (Sales validation error)
Resolved Dec 22, 2023 at 6:13pm UTC
We have noticed most of the sites can do EOD as the sales validation was completed by our vendor. If you still have any issues please log a web portal ticket and we'll reach out to you.
2 previous updates
Swiss Chalet eOrder Menu Load, Harvey's Order Site Menu Load, and 7 other ser...
Resolved Jan 12, 2024 at 2:46pm UTC
Fresh eOrder Menu Load recovered.
95 previous updates
Swiss Chalet eOrder Menu Load is down
Resolved Dec 17, 2023 at 10:16pm UTC
Swiss Chalet eOrder Menu Load recovered.
3 previous updates
Fresh eOrder Menu Load is down
Resolved Dec 16, 2023 at 2:08am UTC
Fresh eOrder Menu Load recovered.
1 previous update
Harvey's Order Site Menu Load is down
Resolved Dec 6, 2023 at 3:17pm UTC
Harvey's Order Site Menu Load recovered.
1 previous update
Fresh eOrder Menu Load is down
Resolved Dec 5, 2023 at 2:08am UTC
Fresh eOrder Menu Load recovered.
1 previous update
Swiss Chalet eOrder Menu Load, Harvey's Order Site Menu Load, RMS Purchase Or...
Resolved Dec 3, 2023 at 3:31pm UTC
Swiss Chalet eOrder Menu Load recovered.
5 previous updates
Swiss Chalet eOrder Menu Load, Harvey's Order Site Menu Load, ESM Order Site ...
Resolved Dec 2, 2023 at 10:16pm UTC
Swiss Chalet eOrder Menu Load recovered.
5 previous updates
Swiss Chalet eOrder Menu Load and Harvey's Order Site Menu Load are down
Resolved Dec 1, 2023 at 7:46pm UTC
Swiss Chalet eOrder Menu Load recovered.
3 previous updates
Harvey's Order Site Menu Load and Fresh eOrder Menu Load are down
Resolved Nov 30, 2023 at 8:39pm UTC
Fresh eOrder Menu Load recovered.
3 previous updates
Harvey's Order Site Menu Load is down
Resolved Nov 29, 2023 at 2:01am UTC
Harvey's Order Site Menu Load recovered.
1 previous update
Harvey's Order Site Menu Load is down
Resolved Nov 28, 2023 at 2:01am UTC
Harvey's Order Site Menu Load recovered.
1 previous update
ESM Order Site Menu Load is down
Resolved Nov 24, 2023 at 2:11am UTC
ESM Order Site Menu Load recovered.
3 previous updates
Some locations are experiencing degraded Internet service
Resolved Nov 3, 2023 at 6:14pm UTC
We have confirmed all contacted sites have been stable since the initial reports this morning. Although the issue is resolved we will continue to monitor and review the cause with our vendor.
1 previous update