Previous incidents
Some Uber orders are not integrating to the store
Resolved Nov 14 at 12:45am EST
Uber has applied their fix. After confirming with multiple stores over the last few days, we now believe that this problem has been resolved. Please reach out to the Recipe IT Service Desk and open up a ticket through our portal, if issues persist.
4 previous updates
Fresh Restaurants App and Web orders not processing
Resolved Oct 20 at 04:45pm EDT
This issue has been resolved. After testing, we can confirm orders are working. If still facing issues, please call the IT Service Desk, and one of our analysts will assist you further.
IT Service Desk
1 previous update
RMS - End of Day delays
Resolved Sep 15 at 11:17am EDT
Please note that we are aware that the RMS End of Day is taking longer than expected to process.
Why is this happening?
RMS can only process so many locations at once; the other requests end up in a queue; the queue can get very large as locations all try to run EOD at the same time, and it is further getting clogged with more jobs as many stores are re-submitting the EOD just after a few minutes of it processing and not letting it complete its tasks.
How can you help?
If the EOD says...
ESM Order Site Menu Load is down
Resolved Sep 14 at 09:12pm EDT
ESM Order Site Menu Load recovered.
1 previous update
Swiss Chalet eOrder Menu Load, Harvey's Order Site Menu Load, ESM Order Site ...
Resolved Sep 14 at 04:30pm EDT
Swiss Chalet eOrder Menu Load recovered.
161 previous updates
ESM Order Site Menu Load and Kelseys Order Site Menu Load are down
Resolved Sep 01 at 07:40pm EDT
Kelseys Order Site Menu Load recovered.
3 previous updates
Harvey's Order Site Menu Load is down
Resolved Aug 30 at 09:01pm EDT
Harvey's Order Site Menu Load recovered.
1 previous update
Swiss Chalet eOrder Menu Load, Harvey's Order Site Menu Load, ESM Order Site ...
Resolved Aug 25 at 03:51am EDT
Swiss Chalet eOrder Menu Load, Harvey's Order Site Menu Load, ESM Order Site Menu Load, and 4 other resources recovered.
24 previous updates
Some services are down
Resolved Aug 21 at 10:10am EDT
MyMicros Status went down.
ESM Order Site Menu Load and MyMicros Status are down
Resolved Aug 18 at 12:54pm EDT
MyMicros Status went down.
2 previous updates
Harvey's Order Site Menu Load, ESM Order Site Menu Load, Kelseys Order Site M...
Resolved Aug 17 at 02:17pm EDT
Harvey's Order Site Menu Load recovered.
5 previous updates
Harvey's Order Site Menu Load is down
Resolved Aug 14 at 09:01pm EDT
Harvey's Order Site Menu Load recovered.
1 previous update
Harvey's Order Site Menu Load is down
Resolved Aug 13 at 09:01pm EDT
Harvey's Order Site Menu Load recovered.
1 previous update
Harvey's Order Site Menu Load is down
Resolved Aug 12 at 09:01pm EDT
Harvey's Order Site Menu Load recovered.
1 previous update
Harvey's Order Site Menu Load is down
Resolved Aug 11 at 09:01pm EDT
Harvey's Order Site Menu Load recovered.
1 previous update
Gmail services are temporarily disabled
Resolved Aug 11 at 03:33pm EDT
3:33PM - Google web mail services and some Workspace applications are currently unavailable intermittently. We have escalated with our vendor and are currently investigating.
Swiss Chalet CAA Discounts are unavailable
Resolved Aug 11 at 03:16pm EDT
3:28PM - CAA has resolved the issue and CAA discounts can now be processed from the Swiss Chalet mobile app and ordering website.
3:16PM - CAA discounts cannot be processed through the ordering website or through the Swiss Chalet mobile app. Team are currently investigating and we have engaged with CAA for resolution.
Harvey's Order Site Menu Load, ESM Order Site Menu Load, Kelseys Order Site M...
Resolved Aug 10 at 05:12am EDT
ESM Order Site Menu Load recovered.
9 previous updates