Previous incidents

November 2024
Nov 05, 2024
1 incident

Givex Backup Service Status is down

Downtime

Resolved Nov 05 at 01:56am EST

Givex Backup Service Status recovered.

1 previous update

October 2024
Oct 19, 2024
1 incident

Chase issue- P400 pin pad communication errors

Degraded

Resolved Oct 29 at 10:57am EDT

The issue has been resolved already. The P400 pin pads are operating normally now.

1 previous update

Oct 16, 2024
1 incident

Jarvis App not loading- 502 Bad Gateway

Degraded

Resolved Oct 16 at 10:07am EDT

Our supporting team have applied the fix, and the app is loading normally now. We're closing this incident. If any users are still experiencing issues with the Jarvis app, please log a portal ticket at help.cara.com.

Thank you
Recipe IT

1 previous update

Oct 15, 2024
2 incidents

Move 5000 PATT device communication problems with server

Degraded

Resolved Oct 16 at 11:01am EDT

We monitored the payment services and can confirm that they are processing normally now. The issue has been marked resolved.

Thank you
Recipe IT

3 previous updates

Montana's Order Site Menu Load and Montana's Mobile App are down

Downtime

Resolved Oct 15 at 02:48pm EDT

Montana's Order Site Menu Load recovered.

9 previous updates

Oct 14, 2024
1 incident

Swiss Chalet Mobile App is down

Downtime

Resolved Oct 14 at 05:55pm EDT

Swiss Chalet Mobile App recovered.

1 previous update

Oct 13, 2024
1 incident

MyMicros Status is down

Downtime

Resolved Oct 13 at 08:39am EDT

MyMicros Status recovered.

3 previous updates

Oct 12, 2024
1 incident

MyMicros Status is down

Downtime

Resolved Oct 12 at 08:58am EDT

MyMicros Status recovered.

3 previous updates

Oct 10, 2024
1 incident

Givex Primary Service Status is down

Downtime

Resolved Oct 10 at 09:19am EDT

Givex Primary Service Status recovered.

1 previous update

Oct 08, 2024
1 incident

Recipe Garnish KDS app is down

Downtime

Resolved Oct 08 at 07:04pm EDT

Recipe Garnish KDS app recovered.

1 previous update

September 2024
Sep 19, 2024
1 incident

Givex and Scene timed out error

Degraded

Resolved Sep 20 at 10:46am EDT

Resolved: We have tested with a few stores and can confirm that the issue has been resolved. If your store is still impacted, please log a portal ticket at help.cra.com and we'll assist you further.

Thank you
Recipe IT

2 previous updates

Sep 17, 2024
1 incident

MyMicros Status is down

Downtime

Resolved Sep 17 at 08:38pm EDT

MyMicros Status recovered.

5 previous updates

Sep 12, 2024
1 incident

MyMicros Status is down

Downtime

Resolved Sep 12 at 03:05pm EDT

MyMicros Status recovered.

7 previous updates

Sep 11, 2024
1 incident

Givex Primary Service Status and MyMicros Status are down

Downtime

Resolved Sep 11 at 02:28pm EDT

MyMicros Status recovered.

7 previous updates

Sep 06, 2024
1 incident

Givex Backup Service Status is down

Downtime

Resolved Sep 06 at 05:53am EDT

Givex Backup Service Status recovered.

1 previous update

Sep 05, 2024
1 incident

The Burger's Priest Order Site Menu Load, The Burger's Priest Mobile App, and...

Downtime

Resolved Sep 05 at 05:24pm EDT

The Burger's Priest Order Site Menu Load recovered.

9 previous updates