Previous incidents
Outage- Rogers iTel internet accounts
Updated Aug 13 at 10:36am EDT
The ISP is still investigating the issue, and we are continuously monitoring the situation with them. Please continue to log a portal ticket at Web Portal, and will get back to you as soon as possible. We appreciate your patience with us.
1 previous update
Scene and CAA server timed out error
Resolved Aug 12 at 05:12pm EDT
The issue affecting Scene and CAA processing has been resolved after the services have been reset. If your store is still an issue, please log a portal ticket at IT Helpdesk , and we'll assist you further.
Thank you
Recipe IT
1 previous update
MyMicros Status is down
Resolved Aug 04 at 09:23am EDT
MyMicros Status recovered.
1 previous update
Givex Backup Service Status is down
Resolved Jul 30 at 12:46am EDT
Givex Backup Service Status recovered.
1 previous update
Fresh Order Site Menu Load is down
Resolved Jul 28 at 11:38am EDT
Fresh Order Site Menu Load recovered.
1 previous update
Harvey's Mobile App is down
Resolved Jul 22 at 06:04am EDT
Harvey's Mobile App recovered.
1 previous update
Harvey's Mobile App and Givex Backup Service Status are down
Resolved Jul 14 at 06:18pm EDT
Harvey's Mobile App recovered.
3 previous updates
The Burger's Priest Website is down
Resolved Jul 11 at 12:39pm EDT
The Burger's Priest Website recovered.
1 previous update
Givex Primary Service Status and MyMicros Status are down
Resolved Jul 10 at 11:00am EDT
MyMicros Status recovered.
5 previous updates
Givex Primary Service Status is down
Resolved Jul 07 at 02:37am EDT
Givex Primary Service Status recovered.
1 previous update
MyMicros Status is down
Resolved Jul 05 at 09:26am EDT
MyMicros Status recovered.
1 previous update
The Burger's Priest Website is down
Resolved Jul 02 at 09:59am EDT
The Burger's Priest Website recovered.
1 previous update
Outage: Move 5000- Communication error
Resolved Jun 28 at 03:30pm EDT
We're currently experiencing issues with Move5000 payment devices that are displaying communication error messages. We have escalated this issue to our vendor for immediate resolution.
If this issue impacts your store, please log a ticket through the web portal (help.cara.com) as soon as possible.
Move5000 Unable to communicate to POS
Resolved Jun 17 at 01:23pm EDT
We are experiencing an issue where the Move5000 Devices are unable to communicate to the POS. Currently investigating to resolve this issue as soon as possible.