Previous incidents
Outage: Move 5000- Communication error
Resolved Jun 28 at 03:30pm EDT
We're currently experiencing issues with Move5000 payment devices that are displaying communication error messages. We have escalated this issue to our vendor for immediate resolution.
If this issue impacts your store, please log a ticket through the web portal (help.cara.com) as soon as possible.
Move5000 Unable to communicate to POS
Resolved Jun 17 at 01:23pm EDT
We are experiencing an issue where the Move5000 Devices are unable to communicate to the POS. Currently investigating to resolve this issue as soon as possible.
Few locations have primary connection down
Resolved May 21 at 09:51am EDT
We've noticed that the internet connection and services have been restored at several sites. However, there are still a few locations where the primary connection remains down. We are in constant communication with the internet service provider and will provide another update as soon as we have more information.
RMS - Unable to complete End of Day
Resolved May 12 at 10:25am EDT
The vendor has resolved the issue that was affecting RMS End of Day processing.
If you continue to experience any problems, please don’t hesitate to submit a ticket through IT Service Desk.
Thank you,
Recipe IT Service Desk
1 previous update
Some stores are unable to stock out items on e-commerce portal
Resolved May 01 at 12:34pm EDT
We have received reports that some stores are currently unable to perform product stockouts on the e-commerce platform.
Our team has escalated the issue to the vendor, and a support ticket has been opened to address the issue. In the meantime, if your store is experiencing this issue, please submit a support request through our Helpdesk Portal, including the item details and store location, so we can assist promptly.
We appreciate your patience and will share updates as soon as more informat...