Previous incidents
Few locations - Ecomm orders are impacted
Resolved Nov 30 at 06:29pm EST
The issue impacting order integration with ecomm orders has been resolved, We have reached out to the affected stores and confirmed that orders are now received and completed successfully. For any other issues and concerns, please open a support ticket via the IT Help Desk portal
Thank you
Recipe IT
4 previous updates
RMS website access issue
Created Nov 21 at 08:48am EST
The Recipe IT Service Desk is aware of an issue where the RMS webpage is not loading properly.
We have escalated this matter to our vendor, who is currently investigating the issue.
At this time, there is no estimated time for the website to be restored. We apologize for any inconvenience caused and will provide further updates as soon as possible.
Please open a portal ticket at IT Service Desk if you are experiencing this issue.
Regards,
Recipe IT Support Team
Some services are down
Created Nov 21 at 04:01am EST
RMS Purchase Order Download (from BY) went down.
MyMicros Status is down
Resolved Nov 19 at 10:30pm EST
MyMicros Status recovered.
3 previous updates
MyMicros Status is down
Resolved Nov 16 at 08:57am EST
MyMicros Status recovered.
3 previous updates
Givex Backup Service Status is down
Resolved Nov 14 at 05:57am EST
Givex Backup Service Status recovered.
1 previous update
Givex Backup Service Status is down
Resolved Nov 05 at 01:56am EST
Givex Backup Service Status recovered.
1 previous update
Chase issue- P400 pin pad communication errors
Resolved Oct 29 at 10:57am EDT
The issue has been resolved already. The P400 pin pads are operating normally now.
1 previous update
Jarvis App not loading- 502 Bad Gateway
Resolved Oct 16 at 10:07am EDT
Our supporting team have applied the fix, and the app is loading normally now. We're closing this incident. If any users are still experiencing issues with the Jarvis app, please log a portal ticket at help.cara.com.
Thank you
Recipe IT
1 previous update
Move 5000 PATT device communication problems with server
Resolved Oct 16 at 11:01am EDT
We monitored the payment services and can confirm that they are processing normally now. The issue has been marked resolved.
Thank you
Recipe IT
3 previous updates
Montana's Order Site Menu Load and Montana's Mobile App are down
Resolved Oct 15 at 02:48pm EDT
Montana's Order Site Menu Load recovered.
9 previous updates
Swiss Chalet Mobile App is down
Resolved Oct 14 at 05:55pm EDT
Swiss Chalet Mobile App recovered.
1 previous update
MyMicros Status is down
Resolved Oct 13 at 08:39am EDT
MyMicros Status recovered.
3 previous updates
MyMicros Status is down
Resolved Oct 12 at 08:58am EDT
MyMicros Status recovered.
3 previous updates
Givex Primary Service Status is down
Resolved Oct 10 at 09:19am EDT
Givex Primary Service Status recovered.
1 previous update
Recipe Garnish KDS app is down
Resolved Oct 08 at 07:04pm EDT
Recipe Garnish KDS app recovered.
1 previous update