Previous incidents

Update: Please note that the Guest services phone line is also unreachable alog with IT and main office line. The stores may receive calls from guests about this issue.

The vendor is still isolating the issue. We'll share an update as the situation progresses. Please continue to log a portal ticket at Recipe Web Portal if you need any assistance

Thank you
Recipe IT

We observed there are few of Harvey's locations have intermittent communication issues with P400 payment devices. We have escalated this issue to the vendor for further investigation. Please note that this is only impacting P400 payment machines.

If your store is impacted or has any questions, please log a portal ticket here Help Desk Portal

Thank you
Recipe IT

We're having issues with the dragontail delivery drivers app. It fails to load and shows "event startup option timed out". We're checking this with our vendor and will provide further updates.

In the meantime, stores can create a web portal ticket at help.cara.com so we will get back to you as soon as possible.

Thank you
Recipe IT

MyMicros Status recovered.

MyMicros Status recovered.

We have not logged any further issues since our last communication email. The ecomm and aggregator orders have been flowing to stores successfully for the last hour. We're marking this issue resolved as of now.

Please feel free to log a portal ticket at the IT Help Desk portal if you have any questions.

Thank you
Recipe IT

The issue impacting order integration with ecomm orders has been resolved, We have reached out to the affected stores and confirmed that orders are now received and completed successfully. For any other issues and concerns, please open a support ticket via the IT Help Desk portal

Thank you
Recipe IT

The Recipe IT Service Desk is aware of an issue where the RMS webpage is not loading properly.

We have escalated this matter to our vendor, who is currently investigating the issue.

At this time, there is no estimated time for the website to be restored. We apologize for any inconvenience caused and will provide further updates as soon as possible.

Please open a portal ticket at IT Service Desk if you are experiencing this issue.

Regards,

Recipe IT Support Team

RMS Purchase Order Download (from BY) went down.

MyMicros Status recovered.

MyMicros Status recovered.

Givex Backup Service Status recovered.

Givex Backup Service Status recovered.