Previous incidents
East Side Mario's Mobile App is down
Resolved Nov 19 at 06:24am EST
East Side Mario's Mobile App recovered.
1 previous update
Outage- Move 5000 Patt device communication error
Resolved Nov 13 at 07:07pm EST
The issue with the Move 5000 PATT devices has been fully identified and resolved. All devices are now operating normally. We are closing this communication regarding the issue. Should you require any further assistance, please log a new ticket through the helpdesk portal, and our team will respond as soon as possible.
Thank you for your understanding and cooperation.
Thank you
Recipe IT
2 previous updates
Scene not working for ecomm orders for Swiss Chalet, East Side Mario's, Monta...
Resolved Nov 13 at 09:29am EST
The issue regarding the Scene cards are not functioning correctly for e-commerce and In-Store orders has been resolved by the vendor. This outage was specifically impacting the following brands: Swiss Chalet, East Side Mario's, Montana's, Kelsey's, and Harvey's.
If you continue to experience issues, please do not hesitate to create a ticket at IT Service Desk.
We appreciate your patience during this outage period.
Thank you,
Recipe IT
4 previous updates
Product Stockout , RMS Purchase Order Upload (to BY), and 1 other service are...
Resolved Nov 12 at 04:41am EST
Product Stockout and RMS - End Of Day recovered.
3 previous updates
**Please Read: Recipe IT Service desk phone line is not working
Resolved Nov 11 at 08:54am EST
A fix has been implemented, and the ServiceDesk phones are now working. You may now reach the Service Desk Team at 1-877-877-2957 or continue to log all support tickets through our helpdesk portal.
Thank you,
Recipe IT
East Side Mario's Mobile App is down
Resolved Nov 09 at 05:32pm EST
East Side Mario's Mobile App recovered.
1 previous update
Scene issues -- Timing out error on POS
Resolved Oct 29 at 09:11pm EDT
The issue affecting the processing of Scene on the POS has been resolved by the vendor.
If you continue to experience issues, please do not hesitate to create a ticket at IT Service Desk.
Thank you,
Recipe IT Service Desk
4 previous updates
Product Stockout , RMS Purchase Order Upload (to BY), and 1 other service are...
Resolved Oct 16 at 07:56am EDT
RMS Purchase Order Upload (to BY) recovered.
25 previous updates
POS Message "No Communication with Database Server" prompt for some locations
Resolved Oct 12 at 10:16am EDT
All Servers are now reporting normally after they have been rebooted. We will continue to monitor, please submit a ticket at help.cara.com if you continue experiencing issues.
4 previous updates
Cashout reads are not printing for some East side mario's locations
Resolved Oct 12 at 10:13am EDT
The Cashout issue is resolved after a scheduled reboot of all the affected servers.
1 previous update
Few Harvey's/Swiss locations reported that "Recipe Garnish KDS app" not working
Resolved Oct 07 at 01:19pm EDT
The issue affecting the Recipe Garnish KDS application at several Harvey’s and Swiss Chalet locations has now been resolved. You may resume using the app on your tablets as normal.
If you continue to experience any problems, please don’t hesitate to submit a ticket through IT Service Desk.
Thank you,
Recipe IT Service Desk
1 previous update
MyMicros Status is down
Resolved Oct 08 at 04:46pm EDT
MyMicros Status recovered.
1 previous update
Harvey's Mobile App is down
Resolved Sep 16 at 01:10pm EDT
Harvey's Mobile App recovered.
1 previous update
Swiss Chalet Order Site Menu Load, Givex Primary Service Status, and 1 other ...
Resolved Sep 10 at 09:33am EDT
Swiss Chalet Order Site Menu Load recovered.
9 previous updates