Previous incidents
Swiss Chalet Mobile App, Harvey's Mobile App, and 11 other services are down
Resolved Jan 28, 2026 at 5:27pm UTC
Harvey's Order Site Menu Load and Kelseys Mobile App recovered.
9 previous updates
East Side Mario's Mobile App is down
Resolved Jan 19, 2026 at 3:49am UTC
East Side Mario's Mobile App recovered.
1 previous update
Swiss Chalet Mobile App, Harvey's Mobile App, and 12 other services are down
Resolved Jan 13, 2026 at 7:12pm UTC
The Burger's Priest Mobile App, Fresh Order Site Menu Load, and Fresh Mobile App recovered.
13 previous updates
East Side Mario's Mobile App is down
Resolved Jan 9, 2026 at 4:03pm UTC
East Side Mario's Mobile App recovered.
1 previous update
Aggregator Orders is down
Resolved Dec 24, 2025 at 9:58pm UTC
Move 5000 PATT devices recovered.
1 previous update
East Side Mario's Mobile App is down
Resolved Nov 19, 2025 at 11:24am UTC
East Side Mario's Mobile App recovered.
1 previous update
Outage- Move 5000 Patt device communication error
Resolved Nov 14, 2025 at 12:07am UTC
The issue with the Move 5000 PATT devices has been fully identified and resolved. All devices are now operating normally. We are closing this communication regarding the issue. Should you require any further assistance, please log a new ticket through the helpdesk portal, and our team will respond as soon as possible.
Thank you for your understanding and cooperation.
Thank you
Recipe IT
2 previous updates
Scene not working for ecomm orders for Swiss Chalet, East Side Mario's, Monta...
Resolved Nov 13, 2025 at 2:29pm UTC
The issue regarding the Scene cards are not functioning correctly for e-commerce and In-Store orders has been resolved by the vendor. This outage was specifically impacting the following brands: Swiss Chalet, East Side Mario's, Montana's, Kelsey's, and Harvey's.
If you continue to experience issues, please do not hesitate to create a ticket at IT Service Desk.
We appreciate your patience during this outage period.
Thank you,
Recipe IT
4 previous updates
Product Stockout , RMS Purchase Order Upload (to BY), and 1 other service are...
Resolved Nov 12, 2025 at 9:41am UTC
Product Stockout and RMS - End Of Day recovered.
3 previous updates
**Please Read: Recipe IT Service desk phone line is not working
Resolved Nov 11, 2025 at 1:54pm UTC
A fix has been implemented, and the ServiceDesk phones are now working. You may now reach the Service Desk Team at 1-877-877-2957 or continue to log all support tickets through our helpdesk portal.
Thank you,
Recipe IT
East Side Mario's Mobile App is down
Resolved Nov 9, 2025 at 10:32pm UTC
East Side Mario's Mobile App recovered.
1 previous update