Previous incidents

The issue affecting the processing of Scene on the POS has been resolved by the vendor.
If you continue to experience issues, please do not hesitate to create a ticket at IT Service Desk.

Thank you,

Recipe IT Service Desk

RMS Purchase Order Upload (to BY) recovered.

All Servers are now reporting normally after they have been rebooted. We will continue to monitor, please submit a ticket at help.cara.com if you continue experiencing issues.

The Cashout issue is resolved after a scheduled reboot of all the affected servers.

The issue affecting the Recipe Garnish KDS application at several Harvey’s and Swiss Chalet locations has now been resolved. You may resume using the app on your tablets as normal.
If you continue to experience any problems, please don’t hesitate to submit a ticket through IT Service Desk.

Thank you,
Recipe IT Service Desk

MyMicros Status recovered.

Harvey's Mobile App recovered.

Swiss Chalet Order Site Menu Load recovered.

The ISP is still investigating the issue, and we are continuously monitoring the situation with them. Please continue to log a portal ticket at Web Portal, and will get back to you as soon as possible. We appreciate your patience with us.

The issue affecting Scene and CAA processing has been resolved after the services have been reset. If your store is still an issue, please log a portal ticket at IT Helpdesk , and we'll assist you further.

Thank you
Recipe IT

MyMicros Status recovered.