Previous incidents
Scene issues -- Timing out error on POS
Resolved Oct 30, 2025 at 1:11am UTC
The issue affecting the processing of Scene on the POS has been resolved by the vendor.
If you continue to experience issues, please do not hesitate to create a ticket at IT Service Desk.
Thank you,
Recipe IT Service Desk
4 previous updates
Product Stockout , RMS Purchase Order Upload (to BY), and 1 other service are...
Resolved Oct 16, 2025 at 11:56am UTC
RMS Purchase Order Upload (to BY) recovered.
25 previous updates
POS Message "No Communication with Database Server" prompt for some locations
Resolved Oct 12, 2025 at 2:16pm UTC
All Servers are now reporting normally after they have been rebooted. We will continue to monitor, please submit a ticket at help.cara.com if you continue experiencing issues.
4 previous updates
Cashout reads are not printing for some East side mario's locations
Resolved Oct 12, 2025 at 2:13pm UTC
The Cashout issue is resolved after a scheduled reboot of all the affected servers.
1 previous update
Few Harvey's/Swiss locations reported that "Recipe Garnish KDS app" not working
Resolved Oct 7, 2025 at 5:19pm UTC
The issue affecting the Recipe Garnish KDS application at several Harvey’s and Swiss Chalet locations has now been resolved. You may resume using the app on your tablets as normal.
If you continue to experience any problems, please don’t hesitate to submit a ticket through IT Service Desk.
Thank you,
Recipe IT Service Desk
1 previous update
MyMicros Status is down
Resolved Oct 8, 2025 at 8:46pm UTC
MyMicros Status recovered.
1 previous update
Harvey's Mobile App is down
Resolved Sep 16, 2025 at 5:10pm UTC
Harvey's Mobile App recovered.
1 previous update
Givex Primary Service Status, Givex Backup Service Status, and 1 other servic...
Resolved Sep 10, 2025 at 1:33pm UTC
Swiss Chalet Order Site Menu Load recovered.
9 previous updates
Outage- Rogers iTel internet accounts
Resolved Aug 13, 2025 at 2:36pm UTC
The ISP is still investigating the issue, and we are continuously monitoring the situation with them. Please continue to log a portal ticket at Web Portal, and will get back to you as soon as possible. We appreciate your patience with us.
1 previous update
Scene and CAA server timed out error
Resolved Aug 12, 2025 at 9:12pm UTC
The issue affecting Scene and CAA processing has been resolved after the services have been reset. If your store is still an issue, please log a portal ticket at IT Helpdesk , and we'll assist you further.
Thank you
Recipe IT
1 previous update
MyMicros Status is down
Resolved Aug 4, 2025 at 1:23pm UTC
MyMicros Status recovered.
1 previous update