Previous incidents
Givex Backup Service Status is down
Resolved Jul 30, 2025 at 4:46am UTC
Givex Backup Service Status recovered.
1 previous update
Fresh Order Site Menu Load is down
Resolved Jul 28, 2025 at 3:38pm UTC
Fresh Order Site Menu Load recovered.
1 previous update
Harvey's Mobile App is down
Resolved Jul 22, 2025 at 10:04am UTC
Harvey's Mobile App recovered.
1 previous update
Givex Backup Service Status and Harvey's Mobile App are down
Resolved Jul 14, 2025 at 10:18pm UTC
Harvey's Mobile App recovered.
3 previous updates
The Burger's Priest Website is down
Resolved Jul 11, 2025 at 4:39pm UTC
The Burger's Priest Website recovered.
1 previous update
Givex Primary Service Status and MyMicros Status are down
Resolved Jul 10, 2025 at 3:00pm UTC
MyMicros Status recovered.
5 previous updates
Givex Primary Service Status is down
Resolved Jul 7, 2025 at 6:37am UTC
Givex Primary Service Status recovered.
1 previous update
MyMicros Status is down
Resolved Jul 5, 2025 at 1:26pm UTC
MyMicros Status recovered.
1 previous update
The Burger's Priest Website is down
Resolved Jul 2, 2025 at 1:59pm UTC
The Burger's Priest Website recovered.
1 previous update
Outage: Move 5000- Communication error
Resolved Jun 28, 2025 at 7:30pm UTC
We're currently experiencing issues with Move5000 payment devices that are displaying communication error messages. We have escalated this issue to our vendor for immediate resolution.
If this issue impacts your store, please log a ticket through the web portal (help.cara.com) as soon as possible.
Move5000 Unable to communicate to POS
Resolved Jun 17, 2025 at 5:23pm UTC
We are experiencing an issue where the Move5000 Devices are unable to communicate to the POS. Currently investigating to resolve this issue as soon as possible.
Few locations have primary connection down
Resolved May 21, 2025 at 1:51pm UTC
We've noticed that the internet connection and services have been restored at several sites. However, there are still a few locations where the primary connection remains down. We are in constant communication with the internet service provider and will provide another update as soon as we have more information.
RMS - Unable to complete End of Day
Resolved May 12, 2025 at 2:25pm UTC
The vendor has resolved the issue that was affecting RMS End of Day processing.
If you continue to experience any problems, please don’t hesitate to submit a ticket through IT Service Desk.
Thank you,
Recipe IT Service Desk
1 previous update
Some stores are unable to stock out items on e-commerce portal
Resolved May 1, 2025 at 4:34pm UTC
We have received reports that some stores are currently unable to perform product stockouts on the e-commerce platform.
Our team has escalated the issue to the vendor, and a support ticket has been opened to address the issue. In the meantime, if your store is experiencing this issue, please submit a support request through our Helpdesk Portal, including the item details and store location, so we can assist promptly.
We appreciate your patience and will share updates as soon as more informat...