Some services are degraded

We are pleased to announce that RMS is now back online. For more details, please refer to the email sent last Friday, December 6, with the subject line: IMPORTANT: RMS UPDATE: RMS back online Monday, December 9th! If you continue to experience any issues or need assistance, please submit a portal ticket at IT Service Desk.

Wireless Payment Sevices
30 days ago
Today
Givex Primary Service Status
30 days ago
Today
Givex Backup Service Status
30 days ago
Today
MyMicros Status
30 days ago
Today
Recipe Garnish KDS app
30 days ago
Today
Recipe IT Phone line
30 days ago
Today
Jarvis App
30 days ago
Today
East Side Mario's Order Site Status (https://order.eastsidemarios.com)
30 days ago
Today
ESM Order Site Menu Load
30 days ago
Today
East Side Mario's Mobile App
30 days ago
Today
East Side Mario's Website (https://www.eastsidemarios.com)
30 days ago
Today
order.freshplantpowered.com - CLOUD
30 days ago
Today
Fresh Order Site Menu Load
30 days ago
Today
Fresh Mobile App
30 days ago
Today
freshkitchens.ca - CLOUD
30 days ago
Today
Harvey's Order Site Status (https://order.harveys.ca)
30 days ago
Today
Harvey's Order Site Menu Load
30 days ago
Today
Harvey's Mobile App
30 days ago
Today
Harvey's Website (https://www.harveys.ca)
30 days ago
Today
Kelseys Order Site Status (https://order.kelseys.ca)
30 days ago
Today
Kelseys Order Site Menu Load
30 days ago
Today
Kelseys Website (https://www.kelseys.ca)
30 days ago
Today
Kelseys Mobile App
30 days ago
Today
Montana's Order Site Status (https://order.montanas.ca)
30 days ago
Today
Montana's Order Site Menu Load
30 days ago
Today
Montana's Mobile App
30 days ago
Today
Montanas Website (https://www.montanas.ca)
30 days ago
Today
Swiss Chalet Order Site Status (https://order.swisschalet.com
30 days ago
Today
Swiss Chalet Order Site Menu Load
30 days ago
Today
Swiss Chalet Mobile App
30 days ago
Today
Swiss Chalet Website (https://www.swisschalet.com)
30 days ago
Today
The Burger's Priest Order Site Status (https://order.theburgerspriest.com)
30 days ago
Today
The Burger's Priest Order Site Menu Load
30 days ago
Today
The Burger's Priest Mobile App
30 days ago
Today
The Burger's Priest Website
30 days ago
Today
RMS Purchase Order Download (from BY)
30 days ago
Today
RMS Purchase Order Upload (to BY)
30 days ago
Today

Previous incidents

Jan 22, 2025

**Attention** Recipe IT / Guest Services / Main Office Phone lines are down- ...

Downtime

Updated Jan 22 at 04:30pm EST

Update: The vendor is continuing to investigate the issue and still working toward a solution.
Our team will provide more information as soon as they become available.

Please continue to log a portal ticket at Recipe Web Portal if you need any assistance

Thank you
Recipe IT

2 previous updates

P400 Pinpad- Few locations reported Intermittent communication issues

Degraded

Created Jan 10 at 12:52pm EST

We observed there are few of Harvey's locations have intermittent communication issues with P400 payment devices. We have escalated this issue to the vendor for further investigation. Please note that this is only impacting P400 payment machines.

If your store is impacted or has any questions, please log a portal ticket here Help Desk Portal

Thank you
Recipe IT

Dragontail Driver App- Issues | Few Swiss Chalet stores are impacted

Degraded

Created Dec 17 at 03:59pm EST

We're having issues with the dragontail delivery drivers app. It fails to load and shows "event startup option timed out". We're checking this with our vendor and will provide further updates.

In the meantime, stores can create a web portal ticket at help.cara.com so we will get back to you as soon as possible.

Thank you
Recipe IT
Previous updates