Previous incidents

July 2023
Jul 23, 2023
1 incident

Swiss Chalet eOrder Menu Load, Harvey's Order Site Menu Load, ESM Order Site ...

Resolved Jul 25 at 11:00am EDT

Swiss Chalet eOrder Menu Load recovered.

32 previous updates
Jul 22, 2023
1 incident

Swiss Chalet eOrder Menu Load, Harvey's Order Site Menu Load, ESM Order Site ...

Downtime

Resolved Jul 23 at 07:15pm EDT

Swiss Chalet eOrder Menu Load recovered.

23 previous updates
Jul 21, 2023
1 incident

Swiss Chalet eOrder Menu Load, Harvey's Order Site Menu Load, ESM Order Site ...

Resolved Jul 22 at 07:00pm EDT

Swiss Chalet eOrder Menu Load recovered.

19 previous updates
Jul 20, 2023
1 incident

Swiss Chalet eOrder Menu Load, Harvey's Order Site Menu Load, ESM Order Site ...

Downtime

Resolved Jul 21 at 07:15pm EDT

Swiss Chalet eOrder Menu Load recovered.

23 previous updates
Jul 19, 2023
1 incident

MyMicros Status, Swiss Chalet eOrder Menu Load, Harvey's eOrder Menu Load, ES...

Resolved Jul 20 at 06:02pm EDT

Harvey's eOrder Menu Load recovered.

23 previous updates
Jul 18, 2023
2 incidents

Swiss Chalet eOrder Menu Load, Harvey's eOrder Menu Load, ESM eOrder Menu Loa...

Downtime

Resolved Jul 19 at 06:45pm EDT

Swiss Chalet eOrder Menu Load recovered.

21 previous updates

Swiss Chalet eOrder Menu Load is down

Resolved Jul 18 at 07:45pm EDT

Swiss Chalet eOrder Menu Load recovered.

3 previous updates
Jul 10, 2023
3 incidents

Swiss VMAX Production Alerts - CLOUD AWS CloudWatch integration is down

Downtime

Resolved Jul 12 at 10:53am EDT

Swiss VMAX Production Alerts - CLOUD AWS CloudWatch integration recovered.

1 previous update

Some services are down

Resolved Jul 10 at 01:27pm EDT

Swiss VMAX Production Alerts - CLOUD AWS CloudWatch integration went down.

Some services are down

Resolved Jul 10 at 10:10am EDT

Swiss VMAX Production Alerts - CLOUD AWS CloudWatch integration went down.
Jul 05, 2023
1 incident

Some services are down

Resolved Jul 05 at 05:22pm EDT

Swiss VMAX Production Alerts - CLOUD AWS CloudWatch integration went down.
June 2023
Jun 30, 2023
4 incidents

Some services are down

Resolved Jun 30 at 03:36pm EDT

Swiss VMAX Production Alerts - CLOUD AWS CloudWatch integration went down.

Vaughan Restaurant VPN Degraded

Resolved Jun 30 at 02:16pm EDT

Restaurants have reported degraded VPN service connected to the Vaughan MX600. We are currently investigating.

2:21: We are still investigating.

AnyConnect VPN Client Logins

Resolved Jun 30 at 12:57pm EDT

9:30AM: Some users have reported connection attempts failing in the AnyConnect VPN client. NetOps is currently investigating.

11:00AM: Users are now able to login successfully. NetOps is still investigating the root cause.

11:30AM: Root cause has been identified and we are working towards a permanent resolution.

1:00PM: Undergoing assessment with external vendor support.

Test summary

Resolved Jun 30 at 12:51pm EDT

Test description
Jun 27, 2023
1 incident

Some services are down

Resolved Jun 27 at 02:12pm EDT

Swiss VMAX Production Alerts went down.
Jun 26, 2023
1 incident

HAR/ESM/KEL/MON VMAX Production Alerts is down

Downtime

Resolved Jun 26 at 07:12am EDT

HAR/ESM/KEL/MON VMAX Production Alerts recovered.

1 previous update
Jun 20, 2023
1 incident

HAR/ESM/KEL/MON VMAX Production Alerts is down

Downtime

Resolved Jun 21 at 12:37pm EDT

HAR/ESM/KEL/MON VMAX Production Alerts recovered.

7 previous updates
Jun 12, 2023
1 incident

HAR/ESM/KEL/MON VMAX Production Alerts is down

Downtime

Resolved Jun 12 at 05:19am EDT

HAR/ESM/KEL/MON VMAX Production Alerts recovered.

1 previous update
May 2023
May 31, 2023
1 incident

Swiss VMAX Production Alerts is down

Downtime

Resolved May 31 at 11:30am EDT

Swiss VMAX Production Alerts recovered.

1 previous update
May 24, 2023
1 incident

Swiss VMAX Production Alerts is down

Downtime

Resolved May 24 at 07:08pm EDT

Swiss VMAX Production Alerts recovered.

17 previous updates
May 23, 2023
1 incident

Swiss VMAX Production Alerts is down

Downtime

Resolved May 23 at 07:03pm EDT

Swiss VMAX Production Alerts recovered.

13 previous updates