Previous incidents

July 2023
Jul 23, 2023
1 incident

Swiss Chalet eOrder Menu Load, Harvey's Order Site Menu Load, ESM Order Site ...

Resolved Jul 25, 2023 at 3:00pm UTC

Swiss Chalet eOrder Menu Load recovered.

32 previous updates

Jul 22, 2023
1 incident

Swiss Chalet eOrder Menu Load, Harvey's Order Site Menu Load, ESM Order Site ...

Downtime

Resolved Jul 23, 2023 at 11:15pm UTC

Swiss Chalet eOrder Menu Load recovered.

23 previous updates

Jul 21, 2023
1 incident

Swiss Chalet eOrder Menu Load, Harvey's Order Site Menu Load, ESM Order Site ...

Resolved Jul 22, 2023 at 11:00pm UTC

Swiss Chalet eOrder Menu Load recovered.

19 previous updates

Jul 20, 2023
1 incident

Swiss Chalet eOrder Menu Load, Harvey's Order Site Menu Load, ESM Order Site ...

Downtime

Resolved Jul 21, 2023 at 11:15pm UTC

Swiss Chalet eOrder Menu Load recovered.

23 previous updates

Jul 19, 2023
1 incident

MyMicros Status, Swiss Chalet eOrder Menu Load, Harvey's eOrder Menu Load, ES...

Resolved Jul 20, 2023 at 10:02pm UTC

Harvey's eOrder Menu Load recovered.

23 previous updates

Jul 18, 2023
2 incidents

Swiss Chalet eOrder Menu Load, Harvey's eOrder Menu Load, ESM eOrder Menu Loa...

Downtime

Resolved Jul 19, 2023 at 10:45pm UTC

Swiss Chalet eOrder Menu Load recovered.

21 previous updates

Swiss Chalet eOrder Menu Load is down

Resolved Jul 18, 2023 at 11:45pm UTC

Swiss Chalet eOrder Menu Load recovered.

3 previous updates

Jul 10, 2023
3 incidents

Swiss VMAX Production Alerts - CLOUD AWS CloudWatch integration is down

Downtime

Resolved Jul 12, 2023 at 2:53pm UTC

Swiss VMAX Production Alerts - CLOUD AWS CloudWatch integration recovered.

1 previous update

Some services are down

Resolved Jul 10, 2023 at 5:27pm UTC

Swiss VMAX Production Alerts - CLOUD AWS CloudWatch integration went down.

Some services are down

Resolved Jul 10, 2023 at 2:10pm UTC

Swiss VMAX Production Alerts - CLOUD AWS CloudWatch integration went down.

Jul 05, 2023
1 incident

Some services are down

Resolved Jul 5, 2023 at 9:22pm UTC

Swiss VMAX Production Alerts - CLOUD AWS CloudWatch integration went down.

June 2023
Jun 30, 2023
4 incidents

Some services are down

Resolved Jun 30, 2023 at 7:36pm UTC

Swiss VMAX Production Alerts - CLOUD AWS CloudWatch integration went down.

Vaughan Restaurant VPN Degraded

Resolved Jun 30, 2023 at 6:16pm UTC

Restaurants have reported degraded VPN service connected to the Vaughan MX600. We are currently investigating.

2:21: We are still investigating.

AnyConnect VPN Client Logins

Resolved Jun 30, 2023 at 4:57pm UTC

9:30AM: Some users have reported connection attempts failing in the AnyConnect VPN client. NetOps is currently investigating.

11:00AM: Users are now able to login successfully. NetOps is still investigating the root cause.

11:30AM: Root cause has been identified and we are working towards a permanent resolution.

1:00PM: Undergoing assessment with external vendor support.

Test summary

Resolved Jun 30, 2023 at 4:51pm UTC

Test description

Jun 27, 2023
1 incident

Some services are down

Resolved Jun 27, 2023 at 6:12pm UTC

Swiss VMAX Production Alerts went down.

Jun 26, 2023
1 incident

HAR/ESM/KEL/MON VMAX Production Alerts is down

Downtime

Resolved Jun 26, 2023 at 11:12am UTC

HAR/ESM/KEL/MON VMAX Production Alerts recovered.

1 previous update

Jun 20, 2023
1 incident

HAR/ESM/KEL/MON VMAX Production Alerts is down

Downtime

Resolved Jun 21, 2023 at 4:37pm UTC

HAR/ESM/KEL/MON VMAX Production Alerts recovered.

7 previous updates

Jun 12, 2023
1 incident

HAR/ESM/KEL/MON VMAX Production Alerts is down

Downtime

Resolved Jun 12, 2023 at 9:19am UTC

HAR/ESM/KEL/MON VMAX Production Alerts recovered.

1 previous update