Previous incidents

April 2024
Apr 28, 2024
2 incidents

Swiss Chalet eOrder Menu Load, Harvey's Order Site Menu Load, and 5 other ser...

Downtime

Resolved Apr 30 at 07:21pm EDT

Fresh eOrder Menu Load recovered.

36 previous updates

Swiss Chalet eOrder Menu Load is down

Downtime

Resolved Apr 28 at 06:31am EDT

Swiss Chalet eOrder Menu Load recovered.

1 previous update

Apr 24, 2024
1 incident

ESM Order Site Menu Load is down

Downtime

Resolved Apr 24 at 09:00pm EDT

ESM Order Site Menu Load recovered.

1 previous update

Apr 23, 2024
1 incident

ESM Order Site Menu Load is down

Downtime

Resolved Apr 23 at 09:00pm EDT

ESM Order Site Menu Load recovered.

1 previous update

Apr 22, 2024
1 incident

ESM Order Site Menu Load is down

Downtime

Resolved Apr 22 at 09:00pm EDT

ESM Order Site Menu Load recovered.

1 previous update

Apr 21, 2024
2 incidents

ESM Order Site Menu Load and MyMicros Status are down

Downtime

Resolved Apr 22 at 07:34am EDT

MyMicros Status recovered.

3 previous updates

Swiss Chalet eOrder Menu Load and The Burger's Priest Order Site Menu Load ar...

Downtime

Resolved Apr 21 at 06:31am EDT

Swiss Chalet eOrder Menu Load and The Burger's Priest Order Site Menu Load recovered.

1 previous update

Apr 18, 2024
1 incident

Harvey's Order Site Menu Load, ESM Order Site Menu Load, and 1 other service ...

Downtime

Resolved Apr 19 at 06:21pm EDT

Harvey's Order Site Menu Load recovered.

7 previous updates

Apr 17, 2024
1 incident

ESM Order Site Menu Load is down

Downtime

Resolved Apr 17 at 09:00pm EDT

ESM Order Site Menu Load recovered.

1 previous update

Apr 16, 2024
1 incident

ESM Order Site Menu Load and Fresh eOrder Menu Load are down

Downtime

Resolved Apr 17 at 01:36pm EDT

Fresh eOrder Menu Load recovered.

3 previous updates

Apr 15, 2024
1 incident

ESM Order Site Menu Load and MyMicros Status are down

Downtime

Resolved Apr 16 at 09:15am EDT

MyMicros Status recovered.

3 previous updates

Apr 14, 2024
1 incident

ESM Order Site Menu Load is down

Downtime

Resolved Apr 15 at 02:31pm EDT

ESM Order Site Menu Load recovered.

3 previous updates

Apr 11, 2024
1 incident

ESM Order Site Menu Load is down

Downtime

Resolved Apr 11 at 09:00pm EDT

ESM Order Site Menu Load recovered.

1 previous update

Apr 09, 2024
1 incident

ESM Order Site Menu Load, Kelseys Order Site Menu Load, and 1 other service a...

Downtime

Resolved Apr 10 at 09:00pm EDT

ESM Order Site Menu Load recovered.

7 previous updates

Apr 08, 2024
1 incident

ISL Errors on POS Devices

Resolved Apr 08 at 11:43am EDT

The I.T Servicedesk team is aware of an ongoing issue affecting POS at the store level. We have engaged our Technical Service team which has already started to deploy a fix to the stores. This will take time. Please reboot one of your POS terminals in about 15 minutes from now to see if the update has taken place. We apologize for any inconvience for this issue.

March 2024
Mar 12, 2024
1 incident

Swiss Chalet eOrder Menu Load, Harvey's Order Site Menu Load, and 7 other ser...

Downtime

Resolved Apr 09 at 01:51pm EDT

Fresh eOrder Menu Load recovered.

83 previous updates

Mar 03, 2024
1 incident

Issues with the Jarvis app

Resolved Mar 03 at 04:37pm EST

The issue affecting the Jarvis app has been resolved. If you continue to get this issue, Please open a support case via https://help.cara.com

Mar 01, 2024
1 incident

Montana's Order Site Menu Load is down

Downtime

Resolved Mar 01 at 09:04pm EST

Montana's Order Site Menu Load recovered.

1 previous update

February 2024
Feb 29, 2024
1 incident

ESM Order Site Menu Load and Montana's Order Site Menu Load are down

Downtime

Resolved Feb 29 at 09:11pm EST

ESM Order Site Menu Load recovered.

3 previous updates

Feb 28, 2024
1 incident

Harvey's Order Site Menu Load and ESM Order Site Menu Load are down

Downtime

Resolved Feb 29 at 12:47pm EST

Harvey's Order Site Menu Load recovered.

3 previous updates

Feb 27, 2024
1 incident

ESM Order Site Menu Load and Montana's Order Site Menu Load are down

Downtime

Resolved Feb 28 at 12:34pm EST

Montana's Order Site Menu Load recovered.

3 previous updates

Feb 26, 2024
1 incident

ESM Order Site Menu Load and Kelseys Order Site Menu Load are down

Downtime

Resolved Feb 26 at 09:11pm EST

ESM Order Site Menu Load recovered.

3 previous updates

Feb 25, 2024
1 incident

ESM Order Site Menu Load is down

Downtime

Resolved Feb 25 at 09:11pm EST

ESM Order Site Menu Load recovered.

1 previous update

Feb 24, 2024
1 incident

Montana's Order Site Menu Load is down

Downtime

Resolved Feb 24 at 09:03pm EST

Montana's Order Site Menu Load recovered.

1 previous update

Feb 21, 2024
1 incident

Swiss Chalet eOrder Menu Load, ESM Order Site Menu Load, and 2 other services...

Downtime

Resolved Feb 23 at 09:09pm EST

Kelseys Order Site Menu Load recovered.

11 previous updates

Feb 20, 2024
1 incident

ESM Order Site Menu Load is down

Downtime

Resolved Feb 20 at 09:11pm EST

ESM Order Site Menu Load recovered.

1 previous update

Feb 19, 2024
1 incident

ESM Order Site Menu Load is down

Downtime

Resolved Feb 19 at 09:11pm EST

ESM Order Site Menu Load recovered.

1 previous update

Feb 18, 2024
1 incident

ESM Order Site Menu Load is down

Downtime

Resolved Feb 18 at 09:11pm EST

ESM Order Site Menu Load recovered.

1 previous update

Feb 17, 2024
1 incident

Kelseys Order Site Menu Load is down

Downtime

Resolved Feb 17 at 09:09pm EST

Kelseys Order Site Menu Load recovered.

1 previous update

Feb 15, 2024
1 incident

ESM Order Site Menu Load is down

Downtime

Resolved Feb 15 at 09:11pm EST

ESM Order Site Menu Load recovered.

1 previous update

Feb 14, 2024
1 incident

ESM Order Site Menu Load is down

Downtime

Resolved Feb 14 at 09:11pm EST

ESM Order Site Menu Load recovered.

1 previous update

Feb 13, 2024
1 incident

ESM Order Site Menu Load is down

Downtime

Resolved Feb 13 at 09:11pm EST

ESM Order Site Menu Load recovered.

1 previous update

Feb 12, 2024
1 incident

ESM Order Site Menu Load and Givex Primary Service Status are down

Downtime

Resolved Feb 13 at 03:20am EST

Givex Primary Service Status recovered.

3 previous updates

Feb 11, 2024
1 incident

ESM Order Site Menu Load is down

Downtime

Resolved Feb 11 at 09:11pm EST

ESM Order Site Menu Load recovered.

1 previous update

Feb 09, 2024
1 incident

RMS- EOD not posted (Sales validation error)

Degraded

Resolved Feb 09 at 02:51pm EST

Please note that the issue has been resolved by the vendor. The stores can successfully run EODs now.

1 previous update

Feb 07, 2024
1 incident

Harvey's Order Site Menu Load, Harvey's Mobile App, and 2 other services are ...

Downtime

Resolved Feb 08 at 09:11pm EST

ESM Order Site Menu Load recovered.

25 previous updates

Feb 06, 2024
1 incident

ESM Order Site Menu Load is down

Downtime

Resolved Feb 06 at 09:11pm EST

ESM Order Site Menu Load recovered.

1 previous update

Feb 05, 2024
1 incident

Swiss Chalet eOrder Menu Load and ESM Order Site Menu Load are down

Downtime

Resolved Feb 06 at 09:31am EST

Swiss Chalet eOrder Menu Load recovered.

3 previous updates

Feb 04, 2024
2 incidents

ESM Order Site Menu Load is down

Downtime

Resolved Feb 04 at 09:11pm EST

ESM Order Site Menu Load recovered.

1 previous update

Harvey's Order Site Menu Load is down

Downtime

Resolved Feb 04 at 08:02am EST

Harvey's Order Site Menu Load recovered.

3 previous updates

Feb 03, 2024
1 incident

Givex Backup Service Status is down

Downtime

Resolved Feb 03 at 11:37am EST

Givex Backup Service Status recovered.

1 previous update

Feb 01, 2024
1 incident

ESM Order Site Menu Load and Montana's Order Site Menu Load are down

Downtime

Resolved Feb 02 at 12:19pm EST

Montana's Order Site Menu Load recovered.

5 previous updates