Previous incidents

July 2024
Jul 19, 2024
1 incident

IT NOTIFICATION - CROWDSTRIKE OUTAGE - RECIPE I.T. ON HIGH ALERT

Resolved Jul 19 at 12:20pm EDT

The access to Dayforce has now been restored. Users should now be able to access the website and login using multi factor authentication.

If you continue to experience any issues within our systems please open a ticket at help.cara.com and we will attend to it as soon as possible.

Thank you

Recipe IT

2 previous updates

June 2024
Jun 21, 2024
2 incidents

Wired IPP320 Payment devices- Term ID 402 not active

Degraded

Resolved Sep 04 at 11:18am EDT

The issue has been cleared

1 previous update

Move 5000 PATTs- Unable to communicate with the server

Degraded

Resolved Jun 21 at 09:57am EDT

Our Level-2 team fixed the issue. We can see the PATT devices are communicating normally now. We'll keep monitoring the situation for some more time.
We recommend rebooting the pin pad first if you still have issues and test the payment device again.

Please continue to log a portal ticket at help.cara.com if you still have any questions.

Thank you
Recipe IT

1 previous update

Jun 20, 2024
1 incident

RMS login issue

Resolved Jun 20 at 05:30pm EDT

We can confirm that the RMS portal is working normally now. However, we are still monitoring the RMS functionality within the Jarvis app. Our Netops team is engaged with the Jarvis team to address the situation.
We'll share another update as we have new findings.

Please continue to log a portal ticket at help.cara.com if you have any questions.

Thank you
Recipe IT

3 previous updates

Jun 14, 2024
1 incident

Move 5000 PATT device communication problems with server

Degraded

Resolved Jun 14 at 02:51pm EDT

We received confirmation from Chase that the issue is resolved by Telus. We have tested a few locations and received positive outcomes. We request you test your PATT devices, and if you still receive an error, please reboot the device first and test again.

We'll be monitoring the situation for the next few hours. Please feel free to let us know if further assistance is required.

3 previous updates

May 2024
May 15, 2024
1 incident

Givex Backup Service Status is down

Downtime

Resolved May 15 at 01:08am EDT

Givex Backup Service Status recovered.

1 previous update

May 04, 2024
1 incident

Swiss Chalet eOrder Menu Load, Harvey's Order Site Menu Load, and 5 other ser...

Downtime

Resolved May 06 at 03:06pm EDT

Harvey's Order Site Menu Load went down.

63 previous updates

May 02, 2024
1 incident

Swiss Chalet eOrder Menu Load, Harvey's Order Site Menu Load, and 6 other ser...

Downtime

Resolved May 03 at 06:16pm EDT

Swiss Chalet eOrder Menu Load and ESM Order Site Menu Load recovered.

19 previous updates

May 01, 2024
1 incident

Swiss Chalet eOrder Menu Load, Harvey's Order Site Menu Load, and 5 other ser...

Downtime

Resolved May 02 at 07:53pm EDT

Harvey's Order Site Menu Load recovered.

24 previous updates