Previous incidents
Chase issue- P400 pin pad communication errors
Resolved Oct 29 at 10:57am EDT
The issue has been resolved already. The P400 pin pads are operating normally now.
1 previous update
Jarvis App not loading- 502 Bad Gateway
Resolved Oct 16 at 10:07am EDT
Our supporting team have applied the fix, and the app is loading normally now. We're closing this incident. If any users are still experiencing issues with the Jarvis app, please log a portal ticket at help.cara.com.
Thank you
Recipe IT
1 previous update
Move 5000 PATT device communication problems with server
Resolved Oct 16 at 11:01am EDT
We monitored the payment services and can confirm that they are processing normally now. The issue has been marked resolved.
Thank you
Recipe IT
3 previous updates
Montana's Order Site Menu Load and Montana's Mobile App are down
Resolved Oct 15 at 02:48pm EDT
Montana's Order Site Menu Load recovered.
9 previous updates
Swiss Chalet Mobile App is down
Resolved Oct 14 at 05:55pm EDT
Swiss Chalet Mobile App recovered.
1 previous update
MyMicros Status is down
Resolved Oct 13 at 08:39am EDT
MyMicros Status recovered.
3 previous updates
MyMicros Status is down
Resolved Oct 12 at 08:58am EDT
MyMicros Status recovered.
3 previous updates
Givex Primary Service Status is down
Resolved Oct 10 at 09:19am EDT
Givex Primary Service Status recovered.
1 previous update
Recipe Garnish KDS app is down
Resolved Oct 08 at 07:04pm EDT
Recipe Garnish KDS app recovered.
1 previous update
Givex and Scene timed out error
Resolved Sep 20 at 10:46am EDT
Resolved: We have tested with a few stores and can confirm that the issue has been resolved. If your store is still impacted, please log a portal ticket at help.cra.com and we'll assist you further.
Thank you
Recipe IT
2 previous updates
MyMicros Status is down
Resolved Sep 17 at 08:38pm EDT
MyMicros Status recovered.
5 previous updates
MyMicros Status is down
Resolved Sep 12 at 03:05pm EDT
MyMicros Status recovered.
7 previous updates
Givex Primary Service Status and MyMicros Status are down
Resolved Sep 11 at 02:28pm EDT
MyMicros Status recovered.
7 previous updates
Givex Backup Service Status is down
Resolved Sep 06 at 05:53am EDT
Givex Backup Service Status recovered.
1 previous update
The Burger's Priest Order Site Menu Load, The Burger's Priest Mobile App, and...
Resolved Sep 05 at 05:24pm EDT
The Burger's Priest Order Site Menu Load recovered.
9 previous updates
Outage- Move 5000 PATT communication issues
Resolved Aug 10 at 03:49pm EDT
The PATT devices have started working now. We're continuously following up with Chase for the resolution. Please continue to log a portal ticket at help.cara.com for further assistance.
2 previous updates