Previous incidents
**Attention** Recipe IT / Guest Services / Main Office Phone lines are down- ...
Resolved Jan 23, 2025 at 4:06am UTC
The vendor has implemented a fix that resolved the issue. The phone lines have remained stable and fully operational.
We will continue to monitor the situation and provide updates if any issues arise.
If you require further assistance, please feel free to log a ticket through the Recipe Web Portal.
Thank you,
Recipe IT
4 previous updates
P400 Pinpad- Few locations reported Intermittent communication issues
Resolved Jan 10, 2025 at 7:52am UTC
We observed there are few of Harvey's locations have intermittent communication issues with P400 payment devices. We have escalated this issue to the vendor for further investigation. Please note that this is only impacting P400 payment machines.
If your store is impacted or has any questions, please log a portal ticket here Help Desk Portal
Thank you
Recipe IT
MyMicros Status is down
Resolved Dec 17, 2024 at 8:06pm UTC
MyMicros Status recovered.
1 previous update
Dragontail Driver App- Issues | Few Swiss Chalet stores are impacted
Resolved Dec 17, 2024 at 10:59am UTC
We're having issues with the dragontail delivery drivers app. It fails to load and shows "event startup option timed out". We're checking this with our vendor and will provide further updates.
In the meantime, stores can create a web portal ticket at help.cara.com so we will get back to you as soon as possible.
Thank you
Recipe IT
MyMicros Status is down
Resolved Dec 16, 2024 at 1:29am UTC
MyMicros Status recovered.
3 previous updates
RESOLVED: Ecomm and aggregator orders integration issue has resolved
Resolved Dec 11, 2024 at 1:09am UTC
We have not logged any further issues since our last communication email. The ecomm and aggregator orders have been flowing to stores successfully for the last hour. We're marking this issue resolved as of now.
Please feel free to log a portal ticket at the IT Help Desk portal if you have any questions.
Thank you
Recipe IT
1 previous update
Few locations - Ecomm orders are impacted
Resolved Nov 30, 2024 at 11:29pm UTC
The issue impacting order integration with ecomm orders has been resolved, We have reached out to the affected stores and confirmed that orders are now received and completed successfully. For any other issues and concerns, please open a support ticket via the IT Help Desk portal
Thank you
Recipe IT
4 previous updates
RMS website access issue
Resolved Nov 21, 2024 at 1:48pm UTC
The Recipe IT Service Desk is aware of an issue where the RMS webpage is not loading properly.
We have escalated this matter to our vendor, who is currently investigating the issue.
At this time, there is no estimated time for the website to be restored. We apologize for any inconvenience caused and will provide further updates as soon as possible.
Please open a portal ticket at IT Service Desk if you are experiencing this issue.
Regards,
Recipe IT Support Team
Some services are down
Resolved Nov 21, 2024 at 9:01am UTC
RMS Purchase Order Download (from BY) went down.
MyMicros Status is down
Resolved Nov 20, 2024 at 3:30am UTC
MyMicros Status recovered.
3 previous updates
MyMicros Status is down
Resolved Nov 16, 2024 at 1:57pm UTC
MyMicros Status recovered.
3 previous updates
Givex Backup Service Status is down
Resolved Nov 14, 2024 at 10:57am UTC
Givex Backup Service Status recovered.
1 previous update
Givex Backup Service Status is down
Resolved Nov 5, 2024 at 6:56am UTC
Givex Backup Service Status recovered.
1 previous update