Previous incidents

November 2024
Nov 30, 2024
1 incident

Few locations - Ecomm orders are impacted

Degraded

Resolved Nov 30 at 06:29pm EST

The issue impacting order integration with ecomm orders has been resolved, We have reached out to the affected stores and confirmed that orders are now received and completed successfully. For any other issues and concerns, please open a support ticket via the IT Help Desk portal

Thank you
Recipe IT

4 previous updates

Nov 21, 2024
2 incidents

RMS website access issue

Resolved Nov 21 at 08:48am EST

The Recipe IT Service Desk is aware of an issue where the RMS webpage is not loading properly.

We have escalated this matter to our vendor, who is currently investigating the issue.

At this time, there is no estimated time for the website to be restored. We apologize for any inconvenience caused and will provide further updates as soon as possible.

Please open a portal ticket at IT Service Desk if you are experiencing this issue.

Regards,

Recipe IT Support Team

Some services are down

Resolved Nov 21 at 04:01am EST

RMS Purchase Order Download (from BY) went down.

Nov 19, 2024
1 incident

MyMicros Status is down

Downtime

Resolved Nov 19 at 10:30pm EST

MyMicros Status recovered.

3 previous updates

Nov 16, 2024
1 incident

MyMicros Status is down

Downtime

Resolved Nov 16 at 08:57am EST

MyMicros Status recovered.

3 previous updates

Nov 14, 2024
1 incident

Givex Backup Service Status is down

Downtime

Resolved Nov 14 at 05:57am EST

Givex Backup Service Status recovered.

1 previous update

Nov 05, 2024
1 incident

Givex Backup Service Status is down

Downtime

Resolved Nov 05 at 01:56am EST

Givex Backup Service Status recovered.

1 previous update