Previous incidents
Harvey's Order Site Menu Load and ESM Order Site Menu Load are down
Resolved Feb 29 at 12:47pm EST
Harvey's Order Site Menu Load recovered.
3 previous updates
ESM Order Site Menu Load and Montana's Order Site Menu Load are down
Resolved Feb 28 at 12:34pm EST
Montana's Order Site Menu Load recovered.
3 previous updates
ESM Order Site Menu Load and Kelseys Order Site Menu Load are down
Resolved Feb 26 at 09:11pm EST
ESM Order Site Menu Load recovered.
3 previous updates
ESM Order Site Menu Load is down
Resolved Feb 25 at 09:11pm EST
ESM Order Site Menu Load recovered.
1 previous update
Montana's Order Site Menu Load is down
Resolved Feb 24 at 09:03pm EST
Montana's Order Site Menu Load recovered.
1 previous update
Swiss Chalet eOrder Menu Load, ESM Order Site Menu Load, and 2 other services...
Resolved Feb 23 at 09:09pm EST
Kelseys Order Site Menu Load recovered.
11 previous updates
ESM Order Site Menu Load is down
Resolved Feb 20 at 09:11pm EST
ESM Order Site Menu Load recovered.
1 previous update
ESM Order Site Menu Load is down
Resolved Feb 19 at 09:11pm EST
ESM Order Site Menu Load recovered.
1 previous update
ESM Order Site Menu Load is down
Resolved Feb 18 at 09:11pm EST
ESM Order Site Menu Load recovered.
1 previous update
Kelseys Order Site Menu Load is down
Resolved Feb 17 at 09:09pm EST
Kelseys Order Site Menu Load recovered.
1 previous update
ESM Order Site Menu Load is down
Resolved Feb 15 at 09:11pm EST
ESM Order Site Menu Load recovered.
1 previous update
ESM Order Site Menu Load is down
Resolved Feb 14 at 09:11pm EST
ESM Order Site Menu Load recovered.
1 previous update
ESM Order Site Menu Load is down
Resolved Feb 13 at 09:11pm EST
ESM Order Site Menu Load recovered.
1 previous update
ESM Order Site Menu Load and Givex Primary Service Status are down
Resolved Feb 13 at 03:20am EST
Givex Primary Service Status recovered.
3 previous updates
ESM Order Site Menu Load is down
Resolved Feb 11 at 09:11pm EST
ESM Order Site Menu Load recovered.
1 previous update
RMS- EOD not posted (Sales validation error)
Resolved Feb 09 at 02:51pm EST
Please note that the issue has been resolved by the vendor. The stores can successfully run EODs now.
1 previous update
Harvey's Order Site Menu Load, Harvey's Mobile App, and 2 other services are ...
Resolved Feb 08 at 09:11pm EST
ESM Order Site Menu Load recovered.
25 previous updates
ESM Order Site Menu Load is down
Resolved Feb 06 at 09:11pm EST
ESM Order Site Menu Load recovered.
1 previous update
Swiss Chalet eOrder Menu Load and ESM Order Site Menu Load are down
Resolved Feb 06 at 09:31am EST
Swiss Chalet eOrder Menu Load recovered.
3 previous updates
ESM Order Site Menu Load is down
Resolved Feb 04 at 09:11pm EST
ESM Order Site Menu Load recovered.
1 previous update
Harvey's Order Site Menu Load is down
Resolved Feb 04 at 08:02am EST
Harvey's Order Site Menu Load recovered.
3 previous updates
Givex Backup Service Status is down
Resolved Feb 03 at 11:37am EST
Givex Backup Service Status recovered.
1 previous update
ESM Order Site Menu Load and Montana's Order Site Menu Load are down
Resolved Feb 02 at 12:19pm EST
Montana's Order Site Menu Load recovered.
5 previous updates
ESM Order Site Menu Load is down
Resolved Jan 31 at 09:11pm EST
ESM Order Site Menu Load recovered.
1 previous update
ESM Order Site Menu Load, Kelseys Order Site Menu Load, and 1 other service a...
Resolved Jan 31 at 02:54pm EST
Montana's Order Site Menu Load recovered.
13 previous updates
Swiss Chalet eOrder Menu Load and ESM Order Site Menu Load are down
Resolved Jan 26 at 10:32am EST
Swiss Chalet eOrder Menu Load recovered.
3 previous updates
ESM Order Site Menu Load is down
Resolved Jan 24 at 08:57pm EST
ESM Order Site Menu Load recovered.
1 previous update
Swiss Chalet eOrder Menu Load, ESM Order Site Menu Load, and 1 other service ...
Resolved Jan 24 at 05:01pm EST
Swiss Chalet eOrder Menu Load recovered.
7 previous updates
ESM Order Site Menu Load and Kelseys Order Site Menu Load are down
Resolved Jan 22 at 09:09pm EST
Kelseys Order Site Menu Load recovered.
3 previous updates
Swiss Chalet eOrder Menu Load and ESM Order Site Menu Load are down
Resolved Jan 22 at 03:05pm EST
Swiss Chalet eOrder Menu Load recovered.
3 previous updates
Fresh eOrder Menu Load is down
Resolved Jan 20 at 01:53pm EST
Fresh eOrder Menu Load recovered.
3 previous updates
MyMicros Status is down
Resolved Jan 19 at 09:39am EST
MyMicros Status recovered.
1 previous update
Swiss Chalet eOrder Menu Load, Harvey's Order Site Menu Load, and 3 other ser...
Resolved Jan 15 at 06:02pm EST
Harvey's Order Site Menu Load recovered.
9 previous updates
DoorDash Drive orders not showing up on the store system
Resolved Jan 14 at 05:03pm EST
Our Support Teams have applied their fix and we can confirm resolution to these issues. Please create a ticket at help.cara.com if your store is still affected. We apologize for any inconvenience this has caused.
IT Service Desk
2 previous updates
Garnish-Recipe KDS no longer available
Resolved Jan 13 at 10:07pm EST
The issue affecting the Recipe KDS app is now resolved. If you continue to have this issue, please create a web portal ticket at help.cara.com so we can further assist.
Thank you
Recipe IT
4 previous updates
Scene card not working on POS/Move 5000
Resolved Jan 13 at 07:27pm EST
The issue affecting Scene cards not working on POS/Move 5000 is now resolved.
We're continuously monitoring for any changes. If there are still stores that have this issue, Please open up a web portal ticket at help.cara.com.
IT Service Desk
2 previous updates
ESM Order Site Menu Load is down
Resolved Jan 12 at 09:12pm EST
ESM Order Site Menu Load recovered.
1 previous update
Rogers WBI internet services degraded
Resolved Jan 05 at 12:15am EST
Rogers confirmed the issue is resolved and the services are reinstating back. We'll keep monitoring this overnight and will provide the next update tomorrow morning.
2 previous updates
Swiss eComm orders are Stuck in prep status
Resolved Jan 01 at 07:12pm EST
The issue affecting the Swiss eComm prepaid orders stuck in Prep is now resolved.
We're continuously monitoring for any changes. If there are still stores that have this issue, Please open up a web portal ticket at help.cara.com.
IT Service Desk
RMS- EOD not posted (Sales validation error)
Resolved Dec 29 at 11:53am EST
The issue has been resolved as stores can complete EOD. If you still have any issues please log a web portal ticket and we'll reach out to you.
1 previous update
RMS- EOD not posted (Sales validation error)
Resolved Dec 22 at 01:13pm EST
We have noticed most of the sites can do EOD as the sales validation was completed by our vendor. If you still have any issues please log a web portal ticket and we'll reach out to you.
2 previous updates
Swiss Chalet eOrder Menu Load, Harvey's Order Site Menu Load, and 7 other ser...
Resolved Jan 12 at 09:46am EST
Fresh eOrder Menu Load recovered.
95 previous updates
Swiss Chalet eOrder Menu Load is down
Resolved Dec 17 at 05:16pm EST
Swiss Chalet eOrder Menu Load recovered.
3 previous updates
Fresh eOrder Menu Load is down
Resolved Dec 15 at 09:08pm EST
Fresh eOrder Menu Load recovered.
1 previous update
Harvey's Order Site Menu Load is down
Resolved Dec 06 at 10:17am EST
Harvey's Order Site Menu Load recovered.
1 previous update
Fresh eOrder Menu Load is down
Resolved Dec 04 at 09:08pm EST
Fresh eOrder Menu Load recovered.
1 previous update
Swiss Chalet eOrder Menu Load, Harvey's Order Site Menu Load, RMS Purchase Or...
Resolved Dec 03 at 10:31am EST
Swiss Chalet eOrder Menu Load recovered.
5 previous updates
Swiss Chalet eOrder Menu Load, Harvey's Order Site Menu Load, ESM Order Site ...
Resolved Dec 02 at 05:16pm EST
Swiss Chalet eOrder Menu Load recovered.
5 previous updates