Previous incidents

Fresh eOrder Menu Load recovered.

Harvey's Order Site Menu Load recovered.

Harvey's Order Site Menu Load recovered.

ESM Order Site Menu Load recovered.

We have confirmed all contacted sites have been stable since the initial reports this morning. Although the issue is resolved we will continue to monitor and review the cause with our vendor.

Uber has applied their fix. After confirming with multiple stores over the last few days, we now believe that this problem has been resolved. Please reach out to the Recipe IT Service Desk and open up a ticket through our portal, if issues persist.

This issue has been resolved. After testing, we can confirm orders are working. If still facing issues, please call the IT Service Desk, and one of our analysts will assist you further.

IT Service Desk

Please note that we are aware that the RMS End of Day is taking longer than expected to process.

Why is this happening?
RMS can only process so many locations at once; the other requests end up in a queue; the queue can get very large as locations all try to run EOD at the same time, and it is further getting clogged with more jobs as many stores are re-submitting the EOD just after a few minutes of it processing and not letting it complete its tasks.

How can you help?
If the EOD says...

ESM Order Site Menu Load recovered.

Swiss Chalet eOrder Menu Load recovered.