Previous incidents

August 2023
Aug 30, 2023
1 incident

Harvey's Order Site Menu Load is down

Downtime

Resolved Aug 30 at 09:01pm EDT

Harvey's Order Site Menu Load recovered.

1 previous update
Aug 21, 2023
2 incidents

Swiss Chalet eOrder Menu Load, Harvey's Order Site Menu Load, ESM Order Site ...

Downtime

Resolved Aug 25 at 03:51am EDT

Swiss Chalet eOrder Menu Load, Harvey's Order Site Menu Load, ESM Order Site Menu Load, and 4 other resources recovered.

24 previous updates

Some services are down

Resolved Aug 21 at 10:10am EDT

MyMicros Status went down.
Aug 17, 2023
1 incident

ESM Order Site Menu Load and MyMicros Status are down

Resolved Aug 18 at 12:54pm EDT

MyMicros Status went down.

2 previous updates
Aug 16, 2023
1 incident

Harvey's Order Site Menu Load, ESM Order Site Menu Load, Kelseys Order Site M...

Downtime

Resolved Aug 17 at 02:17pm EDT

Harvey's Order Site Menu Load recovered.

5 previous updates
Aug 14, 2023
1 incident

Harvey's Order Site Menu Load is down

Downtime

Resolved Aug 14 at 09:01pm EDT

Harvey's Order Site Menu Load recovered.

1 previous update
Aug 13, 2023
1 incident

Harvey's Order Site Menu Load is down

Downtime

Resolved Aug 13 at 09:01pm EDT

Harvey's Order Site Menu Load recovered.

1 previous update
Aug 12, 2023
1 incident

Harvey's Order Site Menu Load is down

Downtime

Resolved Aug 12 at 09:01pm EDT

Harvey's Order Site Menu Load recovered.

1 previous update
Aug 11, 2023
3 incidents

Harvey's Order Site Menu Load is down

Downtime

Resolved Aug 11 at 09:01pm EDT

Harvey's Order Site Menu Load recovered.

1 previous update

Gmail services are temporarily disabled

Resolved Aug 11 at 03:33pm EDT

3:33PM - Google web mail services and some Workspace applications are currently unavailable intermittently. We have escalated with our vendor and are currently investigating.

Swiss Chalet CAA Discounts are unavailable

Resolved Aug 11 at 03:16pm EDT

3:28PM - CAA has resolved the issue and CAA discounts can now be processed from the Swiss Chalet mobile app and ordering website.

3:16PM - CAA discounts cannot be processed through the ordering website or through the Swiss Chalet mobile app. Team are currently investigating and we have engaged with CAA for resolution.
Aug 09, 2023
1 incident

Harvey's Order Site Menu Load, ESM Order Site Menu Load, Kelseys Order Site M...

Downtime

Resolved Aug 10 at 05:12am EDT

ESM Order Site Menu Load recovered.

9 previous updates
July 2023
Jul 23, 2023
1 incident

Swiss Chalet eOrder Menu Load, Harvey's Order Site Menu Load, ESM Order Site ...

Resolved Jul 25 at 11:00am EDT

Swiss Chalet eOrder Menu Load recovered.

32 previous updates
Jul 22, 2023
1 incident

Swiss Chalet eOrder Menu Load, Harvey's Order Site Menu Load, ESM Order Site ...

Downtime

Resolved Jul 23 at 07:15pm EDT

Swiss Chalet eOrder Menu Load recovered.

23 previous updates
Jul 21, 2023
1 incident

Swiss Chalet eOrder Menu Load, Harvey's Order Site Menu Load, ESM Order Site ...

Resolved Jul 22 at 07:00pm EDT

Swiss Chalet eOrder Menu Load recovered.

19 previous updates
Jul 20, 2023
1 incident

Swiss Chalet eOrder Menu Load, Harvey's Order Site Menu Load, ESM Order Site ...

Downtime

Resolved Jul 21 at 07:15pm EDT

Swiss Chalet eOrder Menu Load recovered.

23 previous updates
Jul 19, 2023
1 incident

MyMicros Status, Swiss Chalet eOrder Menu Load, Harvey's eOrder Menu Load, ES...

Resolved Jul 20 at 06:02pm EDT

Harvey's eOrder Menu Load recovered.

23 previous updates
Jul 18, 2023
2 incidents

Swiss Chalet eOrder Menu Load, Harvey's eOrder Menu Load, ESM eOrder Menu Loa...

Downtime

Resolved Jul 19 at 06:45pm EDT

Swiss Chalet eOrder Menu Load recovered.

21 previous updates

Swiss Chalet eOrder Menu Load is down

Resolved Jul 18 at 07:45pm EDT

Swiss Chalet eOrder Menu Load recovered.

3 previous updates
Jul 10, 2023
3 incidents

Swiss VMAX Production Alerts - CLOUD AWS CloudWatch integration is down

Downtime

Resolved Jul 12 at 10:53am EDT

Swiss VMAX Production Alerts - CLOUD AWS CloudWatch integration recovered.

1 previous update

Some services are down

Resolved Jul 10 at 01:27pm EDT

Swiss VMAX Production Alerts - CLOUD AWS CloudWatch integration went down.

Some services are down

Resolved Jul 10 at 10:10am EDT

Swiss VMAX Production Alerts - CLOUD AWS CloudWatch integration went down.
Jul 05, 2023
1 incident

Some services are down

Resolved Jul 05 at 05:22pm EDT

Swiss VMAX Production Alerts - CLOUD AWS CloudWatch integration went down.
June 2023
Jun 30, 2023
4 incidents

Some services are down

Resolved Jun 30 at 03:36pm EDT

Swiss VMAX Production Alerts - CLOUD AWS CloudWatch integration went down.

Vaughan Restaurant VPN Degraded

Resolved Jun 30 at 02:16pm EDT

Restaurants have reported degraded VPN service connected to the Vaughan MX600. We are currently investigating.

2:21: We are still investigating.

AnyConnect VPN Client Logins

Resolved Jun 30 at 12:57pm EDT

9:30AM: Some users have reported connection attempts failing in the AnyConnect VPN client. NetOps is currently investigating.

11:00AM: Users are now able to login successfully. NetOps is still investigating the root cause.

11:30AM: Root cause has been identified and we are working towards a permanent resolution.

1:00PM: Undergoing assessment with external vendor support.

Test summary

Resolved Jun 30 at 12:51pm EDT

Test description
Jun 27, 2023
1 incident

Some services are down

Resolved Jun 27 at 02:12pm EDT

Swiss VMAX Production Alerts went down.
Jun 26, 2023
1 incident

HAR/ESM/KEL/MON VMAX Production Alerts is down

Downtime

Resolved Jun 26 at 07:12am EDT

HAR/ESM/KEL/MON VMAX Production Alerts recovered.

1 previous update
Jun 20, 2023
1 incident

HAR/ESM/KEL/MON VMAX Production Alerts is down

Downtime

Resolved Jun 21 at 12:37pm EDT

HAR/ESM/KEL/MON VMAX Production Alerts recovered.

7 previous updates
Jun 12, 2023
1 incident

HAR/ESM/KEL/MON VMAX Production Alerts is down

Downtime

Resolved Jun 12 at 05:19am EDT

HAR/ESM/KEL/MON VMAX Production Alerts recovered.

1 previous update