Previous incidents
Few locations - Ecomm orders are impacted
Resolved Nov 30, 2024 at 11:29pm UTC
The issue impacting order integration with ecomm orders has been resolved, We have reached out to the affected stores and confirmed that orders are now received and completed successfully. For any other issues and concerns, please open a support ticket via the IT Help Desk portal
Thank you
Recipe IT
4 previous updates
RMS website access issue
Resolved Nov 21, 2024 at 1:48pm UTC
The Recipe IT Service Desk is aware of an issue where the RMS webpage is not loading properly.
We have escalated this matter to our vendor, who is currently investigating the issue.
At this time, there is no estimated time for the website to be restored. We apologize for any inconvenience caused and will provide further updates as soon as possible.
Please open a portal ticket at IT Service Desk if you are experiencing this issue.
Regards,
Recipe IT Support Team
Some services are down
Resolved Nov 21, 2024 at 9:01am UTC
RMS Purchase Order Download (from BY) went down.
MyMicros Status is down
Resolved Nov 20, 2024 at 3:30am UTC
MyMicros Status recovered.
3 previous updates
MyMicros Status is down
Resolved Nov 16, 2024 at 1:57pm UTC
MyMicros Status recovered.
3 previous updates
Givex Backup Service Status is down
Resolved Nov 14, 2024 at 10:57am UTC
Givex Backup Service Status recovered.
1 previous update
Givex Backup Service Status is down
Resolved Nov 5, 2024 at 6:56am UTC
Givex Backup Service Status recovered.
1 previous update
Chase issue- P400 pin pad communication errors
Resolved Oct 29, 2024 at 2:57pm UTC
The issue has been resolved already. The P400 pin pads are operating normally now.
1 previous update
Jarvis App not loading- 502 Bad Gateway
Resolved Oct 16, 2024 at 2:07pm UTC
Our supporting team have applied the fix, and the app is loading normally now. We're closing this incident. If any users are still experiencing issues with the Jarvis app, please log a portal ticket at help.cara.com.
Thank you
Recipe IT
1 previous update
Move 5000 PATT device communication problems with server
Resolved Oct 16, 2024 at 3:01pm UTC
We monitored the payment services and can confirm that they are processing normally now. The issue has been marked resolved.
Thank you
Recipe IT
3 previous updates
Montana's Mobile App and Montana's Order Site Menu Load are down
Resolved Oct 15, 2024 at 6:48pm UTC
Montana's Order Site Menu Load recovered.
9 previous updates
Swiss Chalet Mobile App is down
Resolved Oct 14, 2024 at 9:55pm UTC
Swiss Chalet Mobile App recovered.
1 previous update
MyMicros Status is down
Resolved Oct 13, 2024 at 12:39pm UTC
MyMicros Status recovered.
3 previous updates
MyMicros Status is down
Resolved Oct 12, 2024 at 12:58pm UTC
MyMicros Status recovered.
3 previous updates
Givex Primary Service Status is down
Resolved Oct 10, 2024 at 1:19pm UTC
Givex Primary Service Status recovered.
1 previous update
Recipe Garnish KDS app is down
Resolved Oct 8, 2024 at 11:04pm UTC
Recipe Garnish KDS app recovered.
1 previous update
Givex and Scene timed out error
Resolved Sep 20, 2024 at 2:46pm UTC
Resolved: We have tested with a few stores and can confirm that the issue has been resolved. If your store is still impacted, please log a portal ticket at help.cra.com and we'll assist you further.
Thank you
Recipe IT
2 previous updates
MyMicros Status is down
Resolved Sep 18, 2024 at 12:38am UTC
MyMicros Status recovered.
5 previous updates
MyMicros Status is down
Resolved Sep 12, 2024 at 7:05pm UTC
MyMicros Status recovered.
7 previous updates
Givex Primary Service Status and MyMicros Status are down
Resolved Sep 11, 2024 at 6:28pm UTC
MyMicros Status recovered.
7 previous updates
Givex Backup Service Status is down
Resolved Sep 6, 2024 at 9:53am UTC
Givex Backup Service Status recovered.
1 previous update
The Burger's Priest Mobile App, The Burger's Priest Website, and 3 other serv...
Resolved Sep 5, 2024 at 9:24pm UTC
The Burger's Priest Order Site Menu Load recovered.
9 previous updates