Previous incidents

RMS Purchase Order Download (from BY) recovered.

The issue has been resolved and the necessary files have been transferred. As such, we are closing this case.

If your store continues to experience issues, please log a ticket on the Helpdesk Portal. We will reach out to you directly to help you out.

Thank you,
Recipe IT

The vendor has implemented a fix that resolved the issue. The phone lines have remained stable and fully operational.

We will continue to monitor the situation and provide updates if any issues arise.
If you require further assistance, please feel free to log a ticket through the Recipe Web Portal.

Thank you,

Recipe IT

We observed there are few of Harvey's locations have intermittent communication issues with P400 payment devices. We have escalated this issue to the vendor for further investigation. Please note that this is only impacting P400 payment machines.

If your store is impacted or has any questions, please log a portal ticket here Help Desk Portal

Thank you
Recipe IT

MyMicros Status recovered.

We're having issues with the dragontail delivery drivers app. It fails to load and shows "event startup option timed out". We're checking this with our vendor and will provide further updates.

In the meantime, stores can create a web portal ticket at help.cara.com so we will get back to you as soon as possible.

Thank you
Recipe IT

MyMicros Status recovered.

We have not logged any further issues since our last communication email. The ecomm and aggregator orders have been flowing to stores successfully for the last hour. We're marking this issue resolved as of now.

Please feel free to log a portal ticket at the IT Help Desk portal if you have any questions.

Thank you
Recipe IT