Previous incidents
Few locations have primary connection down
Resolved May 21 at 09:51am EDT
We've noticed that the internet connection and services have been restored at several sites. However, there are still a few locations where the primary connection remains down. We are in constant communication with the internet service provider and will provide another update as soon as we have more information.
RMS - Unable to complete End of Day
Resolved May 12 at 10:25am EDT
The vendor has resolved the issue that was affecting RMS End of Day processing.
If you continue to experience any problems, please don’t hesitate to submit a ticket through IT Service Desk.
Thank you,
Recipe IT Service Desk
1 previous update
Some stores are unable to stock out items on e-commerce portal
Resolved May 01 at 12:34pm EDT
We have received reports that some stores are currently unable to perform product stockouts on the e-commerce platform.
Our team has escalated the issue to the vendor, and a support ticket has been opened to address the issue. In the meantime, if your store is experiencing this issue, please submit a support request through our Helpdesk Portal, including the item details and store location, so we can assist promptly.
We appreciate your patience and will share updates as soon as more informat...
MyMicros Status is down
Resolved Apr 29 at 08:11am EDT
MyMicros Status recovered.
1 previous update
MyMicros Status is down
Resolved Apr 28 at 09:50am EDT
MyMicros Status recovered.
1 previous update
Givex Primary Service Status is down
Resolved Apr 15 at 01:09am EDT
Givex Primary Service Status recovered.
1 previous update
Move 5000 PATT device communication problems with server
Resolved Apr 10 at 02:07pm EDT
The vendor has confirmed that Telus has resolved the issue affecting the Move5000 devices. We have followed up with all the affected stores today to ensure the devices are fully operational which they are now. If the device still shows no cellular connectivity after reinserting the SIM card, please contact Chase directly at 1-800-265-5158 for further assistance.
Regards,
Recipe IT Support
6 previous updates
MyMicros Status is down
Resolved Mar 28 at 09:38am EDT
MyMicros Status recovered.
1 previous update
The Burger's Priest Website is down
Resolved Mar 24 at 04:57pm EDT
The Burger's Priest Website recovered.
1 previous update
**Attention** Some Swiss Chalet and ESM Toll-Free Lines are down
Resolved Mar 21 at 10:15am EDT
We haven't seen any further issues reported since our last email. We can confirm that this incident has been resolved.
2 previous updates
MyMicros Status is down
Resolved Mar 12 at 08:12am EDT
MyMicros Status recovered.
1 previous update
MyMicros Status is down
Resolved Mar 09 at 10:39am EDT
MyMicros Status recovered.
3 previous updates
RMS Purchase Order Download (from BY) is down
Resolved Mar 08 at 06:51am EST
RMS Purchase Order Download (from BY) recovered.
1 previous update
RMS- Unable to complete End of Day Process
Resolved Mar 07 at 12:23pm EST
We are pleased to inform you that the issue has been resolved. This communication message will now be closed.
Should you require any further assistance, please do not hesitate to log a ticket at the Helpdesk Portal
2 previous updates
Givex Backup Service Status is down
Resolved Mar 07 at 02:59am EST
Givex Backup Service Status recovered.
1 previous update
RMS Purchase Order Download (from BY) is down
Resolved Mar 06 at 06:53pm EST
RMS Purchase Order Download (from BY) recovered.
3 previous updates
Givex Primary Service Status is down
Resolved Mar 05 at 03:58am EST
Givex Primary Service Status recovered.
1 previous update
MyMicros Status is down
Resolved Mar 01 at 09:16am EST
MyMicros Status recovered.
3 previous updates