Previous incidents

The PATT devices have started working now. We're continuously following up with Chase for the resolution. Please continue to log a portal ticket at help.cara.com for further assistance.

The access to Dayforce has now been restored. Users should now be able to access the website and login using multi factor authentication.

If you continue to experience any issues within our systems please open a ticket at help.cara.com and we will attend to it as soon as possible.

Thank you

Recipe IT

The issue has been cleared

Our Level-2 team fixed the issue. We can see the PATT devices are communicating normally now. We'll keep monitoring the situation for some more time.
We recommend rebooting the pin pad first if you still have issues and test the payment device again.

Please continue to log a portal ticket at help.cara.com if you still have any questions.

Thank you
Recipe IT

We can confirm that the RMS portal is working normally now. However, we are still monitoring the RMS functionality within the Jarvis app. Our Netops team is engaged with the Jarvis team to address the situation.
We'll share another update as we have new findings.

Please continue to log a portal ticket at help.cara.com if you have any questions.

Thank you
Recipe IT

We received confirmation from Chase that the issue is resolved by Telus. We have tested a few locations and received positive outcomes. We request you test your PATT devices, and if you still receive an error, please reboot the device first and test again.

We'll be monitoring the situation for the next few hours. Please feel free to let us know if further assistance is required.