Previous incidents
MyMicros Status is down
Resolved Mar 28 at 09:38am EDT
MyMicros Status recovered.
1 previous update
The Burger's Priest Website is down
Resolved Mar 24 at 04:57pm EDT
The Burger's Priest Website recovered.
1 previous update
**Attention** Some Swiss Chalet and ESM Toll-Free Lines are down
Resolved Mar 21 at 10:15am EDT
We haven't seen any further issues reported since our last email. We can confirm that this incident has been resolved.
2 previous updates
MyMicros Status is down
Resolved Mar 12 at 08:12am EDT
MyMicros Status recovered.
1 previous update
MyMicros Status is down
Resolved Mar 09 at 10:39am EDT
MyMicros Status recovered.
3 previous updates
RMS Purchase Order Download (from BY) is down
Resolved Mar 08 at 06:51am EST
RMS Purchase Order Download (from BY) recovered.
1 previous update
RMS- Unable to complete End of Day Process
Resolved Mar 07 at 12:23pm EST
We are pleased to inform you that the issue has been resolved. This communication message will now be closed.
Should you require any further assistance, please do not hesitate to log a ticket at the Helpdesk Portal
2 previous updates
Givex Backup Service Status is down
Resolved Mar 07 at 02:59am EST
Givex Backup Service Status recovered.
1 previous update
RMS Purchase Order Download (from BY) is down
Resolved Mar 06 at 06:53pm EST
RMS Purchase Order Download (from BY) recovered.
3 previous updates
Givex Primary Service Status is down
Resolved Mar 05 at 03:58am EST
Givex Primary Service Status recovered.
1 previous update
MyMicros Status is down
Resolved Mar 01 at 09:16am EST
MyMicros Status recovered.
3 previous updates
RMS Purchase Order Download (from BY) is down
Resolved Feb 26 at 09:08am EST
RMS Purchase Order Download (from BY) recovered.
1 previous update
RMS- Unable to do EOD "Sales Validation has not been run"
Resolved Feb 15 at 10:10am EST
The issue has been resolved and the necessary files have been transferred. As such, we are closing this case.
If your store continues to experience issues, please log a ticket on the Helpdesk Portal. We will reach out to you directly to help you out.
Thank you,
Recipe IT
1 previous update
**Attention** Recipe IT / Guest Services / Main Office Phone lines are down- ...
Resolved Jan 22 at 11:06pm EST
The vendor has implemented a fix that resolved the issue. The phone lines have remained stable and fully operational.
We will continue to monitor the situation and provide updates if any issues arise.
If you require further assistance, please feel free to log a ticket through the Recipe Web Portal.
Thank you,
Recipe IT
4 previous updates
P400 Pinpad- Few locations reported Intermittent communication issues
Resolved Jan 10 at 02:52am EST
We observed there are few of Harvey's locations have intermittent communication issues with P400 payment devices. We have escalated this issue to the vendor for further investigation. Please note that this is only impacting P400 payment machines.
If your store is impacted or has any questions, please log a portal ticket here Help Desk Portal
Thank you
Recipe IT