Previous incidents

We're currently experiencing issues with Move5000 payment devices that are displaying communication error messages. We have escalated this issue to our vendor for immediate resolution.

If this issue impacts your store, please log a ticket through the web portal (help.cara.com) as soon as possible.

We are experiencing an issue where the Move5000 Devices are unable to communicate to the POS. Currently investigating to resolve this issue as soon as possible.

We've noticed that the internet connection and services have been restored at several sites. However, there are still a few locations where the primary connection remains down. We are in constant communication with the internet service provider and will provide another update as soon as we have more information.

The vendor has resolved the issue that was affecting RMS End of Day processing.

If you continue to experience any problems, please don’t hesitate to submit a ticket through IT Service Desk.

Thank you,
Recipe IT Service Desk

We have received reports that some stores are currently unable to perform product stockouts on the e-commerce platform.
Our team has escalated the issue to the vendor, and a support ticket has been opened to address the issue. In the meantime, if your store is experiencing this issue, please submit a support request through our Helpdesk Portal, including the item details and store location, so we can assist promptly.

We appreciate your patience and will share updates as soon as more informat...

MyMicros Status recovered.

MyMicros Status recovered.

Givex Primary Service Status recovered.

The vendor has confirmed that Telus has resolved the issue affecting the Move5000 devices. We have followed up with all the affected stores today to ensure the devices are fully operational which they are now. If the device still shows no cellular connectivity after reinserting the SIM card, please contact Chase directly at 1-800-265-5158 for further assistance.

Regards,

Recipe IT Support