Previous incidents

December 2023
Dec 29, 2023
1 incident

RMS- EOD not posted (Sales validation error)

Degraded

Resolved Dec 29 at 11:53am EST

The issue has been resolved as stores can complete EOD. If you still have any issues please log a web portal ticket and we'll reach out to you.

1 previous update
Dec 22, 2023
1 incident

RMS- EOD not posted (Sales validation error)

Degraded

Resolved Dec 22 at 01:13pm EST

We have noticed most of the sites can do EOD as the sales validation was completed by our vendor. If you still have any issues please log a web portal ticket and we'll reach out to you.

2 previous updates
Dec 19, 2023
1 incident

Swiss Chalet eOrder Menu Load, Harvey's Order Site Menu Load, and 7 other ser...

Downtime

Resolved Jan 12 at 09:46am EST

Fresh eOrder Menu Load recovered.

95 previous updates
Dec 17, 2023
1 incident

Swiss Chalet eOrder Menu Load is down

Downtime

Resolved Dec 17 at 05:16pm EST

Swiss Chalet eOrder Menu Load recovered.

3 previous updates
Dec 15, 2023
1 incident

Fresh eOrder Menu Load is down

Downtime

Resolved Dec 15 at 09:08pm EST

Fresh eOrder Menu Load recovered.

1 previous update
Dec 06, 2023
1 incident

Harvey's Order Site Menu Load is down

Downtime

Resolved Dec 06 at 10:17am EST

Harvey's Order Site Menu Load recovered.

1 previous update
Dec 04, 2023
1 incident

Fresh eOrder Menu Load is down

Downtime

Resolved Dec 04 at 09:08pm EST

Fresh eOrder Menu Load recovered.

1 previous update
Dec 02, 2023
1 incident

Swiss Chalet eOrder Menu Load, Harvey's Order Site Menu Load, RMS Purchase Or...

Downtime

Resolved Dec 03 at 10:31am EST

Swiss Chalet eOrder Menu Load recovered.

5 previous updates
Dec 01, 2023
1 incident

Swiss Chalet eOrder Menu Load, Harvey's Order Site Menu Load, ESM Order Site ...

Downtime

Resolved Dec 02 at 05:16pm EST

Swiss Chalet eOrder Menu Load recovered.

5 previous updates
November 2023
Nov 30, 2023
1 incident

Swiss Chalet eOrder Menu Load and Harvey's Order Site Menu Load are down

Downtime

Resolved Dec 01 at 02:46pm EST

Swiss Chalet eOrder Menu Load recovered.

3 previous updates
Nov 29, 2023
1 incident

Harvey's Order Site Menu Load and Fresh eOrder Menu Load are down

Downtime

Resolved Nov 30 at 03:39pm EST

Fresh eOrder Menu Load recovered.

3 previous updates
Nov 28, 2023
1 incident

Harvey's Order Site Menu Load is down

Downtime

Resolved Nov 28 at 09:01pm EST

Harvey's Order Site Menu Load recovered.

1 previous update
Nov 27, 2023
1 incident

Harvey's Order Site Menu Load is down

Downtime

Resolved Nov 27 at 09:01pm EST

Harvey's Order Site Menu Load recovered.

1 previous update
Nov 22, 2023
1 incident

ESM Order Site Menu Load is down

Downtime

Resolved Nov 23 at 09:11pm EST

ESM Order Site Menu Load recovered.

3 previous updates
Nov 03, 2023
1 incident

Some locations are experiencing degraded Internet service

Degraded

Resolved Nov 03 at 02:14pm EDT

We have confirmed all contacted sites have been stable since the initial reports this morning. Although the issue is resolved we will continue to monitor and review the cause with our vendor.

1 previous update
October 2023
Oct 21, 2023
1 incident

Some Uber orders are not integrating to the store

Degraded

Resolved Nov 14 at 12:45am EST

Uber has applied their fix. After confirming with multiple stores over the last few days, we now believe that this problem has been resolved. Please reach out to the Recipe IT Service Desk and open up a ticket through our portal, if issues persist.

4 previous updates
Oct 17, 2023
1 incident

Fresh Restaurants App and Web orders not processing

Degraded

Resolved Oct 20 at 04:45pm EDT

This issue has been resolved. After testing, we can confirm orders are working. If still facing issues, please call the IT Service Desk, and one of our analysts will assist you further.

IT Service Desk

1 previous update