Previous incidents
Wired IPP320 Payment devices- Term ID 402 not active
Resolved Sep 04 at 11:18am EDT
The issue has been cleared
1 previous update
Move 5000 PATTs- Unable to communicate with the server
Resolved Jun 21 at 09:57am EDT
Our Level-2 team fixed the issue. We can see the PATT devices are communicating normally now. We'll keep monitoring the situation for some more time.
We recommend rebooting the pin pad first if you still have issues and test the payment device again.
Please continue to log a portal ticket at help.cara.com if you still have any questions.
Thank you
Recipe IT
1 previous update
RMS login issue
Resolved Jun 20 at 05:30pm EDT
We can confirm that the RMS portal is working normally now. However, we are still monitoring the RMS functionality within the Jarvis app. Our Netops team is engaged with the Jarvis team to address the situation.
We'll share another update as we have new findings.
Please continue to log a portal ticket at help.cara.com if you have any questions.
Thank you
Recipe IT
3 previous updates
Move 5000 PATT device communication problems with server
Resolved Jun 14 at 02:51pm EDT
We received confirmation from Chase that the issue is resolved by Telus. We have tested a few locations and received positive outcomes. We request you test your PATT devices, and if you still receive an error, please reboot the device first and test again.
We'll be monitoring the situation for the next few hours. Please feel free to let us know if further assistance is required.
3 previous updates
Givex Backup Service Status is down
Resolved May 15 at 01:08am EDT
Givex Backup Service Status recovered.
1 previous update
Swiss Chalet eOrder Menu Load, Harvey's Order Site Menu Load, and 5 other ser...
Resolved May 06 at 03:06pm EDT
Harvey's Order Site Menu Load went down.
63 previous updates
Swiss Chalet eOrder Menu Load, Harvey's Order Site Menu Load, and 6 other ser...
Resolved May 03 at 06:16pm EDT
Swiss Chalet eOrder Menu Load and ESM Order Site Menu Load recovered.
19 previous updates
Swiss Chalet eOrder Menu Load, Harvey's Order Site Menu Load, and 5 other ser...
Resolved May 02 at 07:53pm EDT
Harvey's Order Site Menu Load recovered.
24 previous updates
Swiss Chalet eOrder Menu Load, ESM Order Site Menu Load, and 5 other services...
Resolved May 01 at 11:17am EDT
RMS EOD recovered.
8 previous updates
Swiss Chalet eOrder Menu Load, Harvey's Order Site Menu Load, and 5 other ser...
Resolved Apr 30 at 07:21pm EDT
Fresh eOrder Menu Load recovered.
36 previous updates
Swiss Chalet eOrder Menu Load is down
Resolved Apr 28 at 06:31am EDT
Swiss Chalet eOrder Menu Load recovered.
1 previous update
ESM Order Site Menu Load is down
Resolved Apr 24 at 09:00pm EDT
ESM Order Site Menu Load recovered.
1 previous update
ESM Order Site Menu Load is down
Resolved Apr 23 at 09:00pm EDT
ESM Order Site Menu Load recovered.
1 previous update
ESM Order Site Menu Load is down
Resolved Apr 22 at 09:00pm EDT
ESM Order Site Menu Load recovered.
1 previous update
ESM Order Site Menu Load and MyMicros Status are down
Resolved Apr 22 at 07:34am EDT
MyMicros Status recovered.
3 previous updates
Swiss Chalet eOrder Menu Load and The Burger's Priest Order Site Menu Load ar...
Resolved Apr 21 at 06:31am EDT
Swiss Chalet eOrder Menu Load and The Burger's Priest Order Site Menu Load recovered.
1 previous update
Harvey's Order Site Menu Load, ESM Order Site Menu Load, and 1 other service ...
Resolved Apr 19 at 06:21pm EDT
Harvey's Order Site Menu Load recovered.
7 previous updates
ESM Order Site Menu Load is down
Resolved Apr 17 at 09:00pm EDT
ESM Order Site Menu Load recovered.
1 previous update
ESM Order Site Menu Load and Fresh eOrder Menu Load are down
Resolved Apr 17 at 01:36pm EDT
Fresh eOrder Menu Load recovered.
3 previous updates
ESM Order Site Menu Load and MyMicros Status are down
Resolved Apr 16 at 09:15am EDT
MyMicros Status recovered.
3 previous updates
ESM Order Site Menu Load is down
Resolved Apr 15 at 02:31pm EDT
ESM Order Site Menu Load recovered.
3 previous updates
ESM Order Site Menu Load is down
Resolved Apr 11 at 09:00pm EDT
ESM Order Site Menu Load recovered.
1 previous update
ESM Order Site Menu Load, Kelseys Order Site Menu Load, and 1 other service a...
Resolved Apr 10 at 09:00pm EDT
ESM Order Site Menu Load recovered.
7 previous updates
ISL Errors on POS Devices
Resolved Apr 08 at 11:43am EDT
The I.T Servicedesk team is aware of an ongoing issue affecting POS at the store level. We have engaged our Technical Service team which has already started to deploy a fix to the stores. This will take time. Please reboot one of your POS terminals in about 15 minutes from now to see if the update has taken place. We apologize for any inconvience for this issue.