Maintenance

Current Situation
Over the past couple of weeks, you have noticed issues that have impacted the RMS back office system. The Restaurant Systems team has identified the root cause and we are working with our vendor (Blue Yonder) who has been highly engaged with Recipe to resolve the issues with RMS.

This resolution will entail a mandatory maintenance of the RMS data tables over the next 6 consecutive weeks. Once completed, the performance of RMS will be greatly improved.

The Plan...

What is happening? Emergency Network Maintenance

When is it happening? 1:00am to 2:00am Eastern time, September 8, 2023

Estimated service interruption time during maintenance window: 2 to 3 minutes

Please be advised that the Recipe IT team will be performing emergency network maintenance starting at 1:00am Eastern time tomorrow morning. This maintenance is being performed by our partner Beanfield, and is necessary to correct a condition which prevented business continuance during t...

We're performing emergency maintenance on the primary MX600 between 4-5 a.m. to troubleshoot the loss and latency on the upstream router. During this period, stores may experience a delay of a few seconds as they will failover to the backup unit. This failover will affect VPN-dependent services such as Server/POS/MWS/KDS, wired payment devices, and VOIP phones for two to three seconds while the backup unit takes over.

This maintenance will go smoothly without any significant interruption,...