Previous incidents
Move 5000 PATT devices is down
Resolved Dec 24 at 04:58pm EST
Move 5000 PATT devices recovered.
1 previous update
East Side Mario's Mobile App is down
Resolved Nov 19 at 06:24am EST
East Side Mario's Mobile App recovered.
1 previous update
Outage- Move 5000 Patt device communication error
Resolved Nov 13 at 07:07pm EST
The issue with the Move 5000 PATT devices has been fully identified and resolved. All devices are now operating normally. We are closing this communication regarding the issue. Should you require any further assistance, please log a new ticket through the helpdesk portal, and our team will respond as soon as possible.
Thank you for your understanding and cooperation.
Thank you
Recipe IT
2 previous updates
Scene not working for ecomm orders for Swiss Chalet, East Side Mario's, Monta...
Resolved Nov 13 at 09:29am EST
The issue regarding the Scene cards are not functioning correctly for e-commerce and In-Store orders has been resolved by the vendor. This outage was specifically impacting the following brands: Swiss Chalet, East Side Mario's, Montana's, Kelsey's, and Harvey's.
If you continue to experience issues, please do not hesitate to create a ticket at IT Service Desk.
We appreciate your patience during this outage period.
Thank you,
Recipe IT
4 previous updates
Product Stockout , RMS Purchase Order Upload (to BY), and 1 other service are...
Resolved Nov 12 at 04:41am EST
Product Stockout and RMS - End Of Day recovered.
3 previous updates
**Please Read: Recipe IT Service desk phone line is not working
Resolved Nov 11 at 08:54am EST
A fix has been implemented, and the ServiceDesk phones are now working. You may now reach the Service Desk Team at 1-877-877-2957 or continue to log all support tickets through our helpdesk portal.
Thank you,
Recipe IT
East Side Mario's Mobile App is down
Resolved Nov 09 at 05:32pm EST
East Side Mario's Mobile App recovered.
1 previous update