Previous incidents
Givex Backup Service Status is down
Resolved Apr 7, 2026 at 8:00am UTC
Givex Backup Service Status recovered.
1 previous update
Product Stockout , RMS Purchase Order Upload (to BY), and 1 other service are...
Resolved Mar 26, 2026 at 12:35pm UTC
Product Stockout and Jarvis Desktop and Mobile app login issues recovered.
19 previous updates
Givex Backup Service Status is down
Resolved Mar 18, 2026 at 6:41am UTC
Givex Backup Service Status recovered.
1 previous update
Givex Primary Service Status is down
Resolved Mar 17, 2026 at 4:14am UTC
Givex Primary Service Status recovered.
1 previous update
Jarvis Desktop app login issues
Resolved Mar 9, 2026 at 1:30pm UTC
The issue affecting access to the Jarvis Desktop and Mobile application has been resolved.
If you continue to experience any problems, please don’t hesitate to submit a ticket through helpdesk portal
Thank you,
Recipe IT Service Desk
1 previous update
Harvey's some aggregator orders are not integrating
Resolved Mar 4, 2026 at 5:44pm UTC
Our Level 2 support team has resolved the aggregator integration issue, and we can now confirm that orders are integrating normally.
Please let us know if you encounter any further discrepancies.
1 previous update
Intermittent Website Connectivity Issues
Resolved Feb 27, 2026 at 6:48pm UTC
Our networking team has applied a fix, and we can confirm that the connectivity issues are now resolved. Guests should now be able to place orders through our brand websites without interruption.
Thank you for your patience.
1 previous update
Swiss Chalet Order Site Status (https://order.swisschalet.com, East Side Mari...
Resolved Mar 2, 2026 at 4:46pm UTC
Swiss Chalet Order Site Status (https://order.swisschalet.com recovered.
33 previous updates
East Side Mario's Mobile App is down
Resolved Feb 8, 2026 at 3:54pm UTC
East Side Mario's Mobile App recovered.
1 previous update