The vendor has implemented a fix that resolved the issue. The phone lines have remained stable and fully operational.

We will continue to monitor the situation and provide updates if any issues arise.
If you require further assistance, please feel free to log a ticket through the Recipe Web Portal.

Thank you,

Recipe IT

Update: We are pleased to inform you that the phone lines are now operational. Stores and guests can resume calling as usual.

Our IT team will continue to monitor the situation closely to ensure everything remains stable and address any issues that may arise.

Please continue to log a portal ticket at Recipe Web Portal if you need any assistance

Thank you
Recipe IT

Update: The vendor is continuing to investigate the issue and still working toward a solution.
Our team will provide more information as soon as they become available.

Please continue to log a portal ticket at Recipe Web Portal if you need any assistance

Thank you
Recipe IT

Update: Please note that the Guest services phone line is also unreachable alog with IT and main office line. The stores may receive calls from guests about this issue.

The vendor is still isolating the issue. We'll share an update as the situation progresses. Please continue to log a portal ticket at Recipe Web Portal if you need any assistance

Thank you
Recipe IT

We observed our Recipe IT phone line is down. The vendor has reported an issue and working on a solution. We'll provide an update as we hear back. Please continue to log portal tickets at our helpdesk portal and we'll get back to you via email/ticket updates.

The portal tickets can be logged here Recipe Web Portal