Incidents reported on status page for Recipe Unlimited https://status.recipeunlimited.com/ https://d1lppblt9t2x15.cloudfront.net/logos/c5c27fbe1df8b1a4bae46cae84a9bd93.jpeg https://status.recipeunlimited.com/ en https://status.recipeunlimited.com/incident/610745 Sat, 28 Jun 2025 19:30:00 -0000 https://status.recipeunlimited.com/incident/610745#c54052bf9f4f4b184ea2126c9f75b7a8a61c7d8b5dc88294d9938bb1639c0fb9 We're currently experiencing issues with Move5000 payment devices that are displaying communication error messages. We have escalated this issue to our vendor for immediate resolution. If this issue impacts your store, please log a ticket through the web portal (help.cara.com) as soon as possible. https://status.recipeunlimited.com/incident/604647 Tue, 17 Jun 2025 17:23:00 -0000 https://status.recipeunlimited.com/incident/604647#29719dc424d87fa7f127eb7d3fb0de7857ab3b8aaf723fa8106ee7858912682f We are experiencing an issue where the Move5000 Devices are unable to communicate to the POS. Currently investigating to resolve this issue as soon as possible. https://status.recipeunlimited.com/incident/574281 Wed, 21 May 2025 13:51:00 -0000 https://status.recipeunlimited.com/incident/574281#01415ba0675450947eea795796e338d679307cd8201dfe5ef49a4be5a05946ea We've noticed that the internet connection and services have been restored at several sites. However, there are still a few locations where the primary connection remains down. We are in constant communication with the internet service provider and will provide another update as soon as we have more information. https://status.recipeunlimited.com/incident/560676 Mon, 12 May 2025 14:25:00 -0000 https://status.recipeunlimited.com/incident/560676#198d9b6bcc2d8e755917c4352cefe11a5d47b3634eaf108699c27e194691fdc2 The vendor has resolved the issue that was affecting RMS End of Day processing. If you continue to experience any problems, please don’t hesitate to submit a ticket through IT Service Desk. Thank you, Recipe IT Service Desk https://status.recipeunlimited.com/incident/560676 Mon, 12 May 2025 14:25:00 -0000 https://status.recipeunlimited.com/incident/560676#198d9b6bcc2d8e755917c4352cefe11a5d47b3634eaf108699c27e194691fdc2 The vendor has resolved the issue that was affecting RMS End of Day processing. If you continue to experience any problems, please don’t hesitate to submit a ticket through IT Service Desk. Thank you, Recipe IT Service Desk https://status.recipeunlimited.com/incident/560676 Mon, 12 May 2025 13:36:00 -0000 https://status.recipeunlimited.com/incident/560676#7859e3dc76bb35634ed6e7098e42cfc1b67fc89388f82f5539e2b62f0cf756d0 We're aware that some stores are unable to complete the RMS EOD due to a sales validation issue. This has been escalated to the vendor and they are working to resolve this as soon as possible. If your location is experiencing these errors, please submit a ticket to IT Service Desk. We will provide another update as soon as we have more details to share. Thank you Recipe IT https://status.recipeunlimited.com/incident/560676 Mon, 12 May 2025 13:36:00 -0000 https://status.recipeunlimited.com/incident/560676#7859e3dc76bb35634ed6e7098e42cfc1b67fc89388f82f5539e2b62f0cf756d0 We're aware that some stores are unable to complete the RMS EOD due to a sales validation issue. This has been escalated to the vendor and they are working to resolve this as soon as possible. If your location is experiencing these errors, please submit a ticket to IT Service Desk. We will provide another update as soon as we have more details to share. Thank you Recipe IT https://status.recipeunlimited.com/incident/555034 Thu, 01 May 2025 16:34:00 -0000 https://status.recipeunlimited.com/incident/555034#c132e0045f4caa79fd4843de350f11294a069d3ab6083b0df3d904026a90dcae We have received reports that some stores are currently unable to perform product stockouts on the e-commerce platform. Our team has escalated the issue to the vendor, and a support ticket has been opened to address the issue. In the meantime, if your store is experiencing this issue, please submit a support request through our Helpdesk Portal, including the item details and store location, so we can assist promptly. We appreciate your patience and will share updates as soon as more information becomes available. Thank you, Recipe IT https://status.recipeunlimited.com/incident/555034 Thu, 01 May 2025 16:34:00 -0000 https://status.recipeunlimited.com/incident/555034#c132e0045f4caa79fd4843de350f11294a069d3ab6083b0df3d904026a90dcae We have received reports that some stores are currently unable to perform product stockouts on the e-commerce platform. Our team has escalated the issue to the vendor, and a support ticket has been opened to address the issue. In the meantime, if your store is experiencing this issue, please submit a support request through our Helpdesk Portal, including the item details and store location, so we can assist promptly. We appreciate your patience and will share updates as soon as more information becomes available. Thank you, Recipe IT https://status.recipeunlimited.com/incident/553696 Tue, 29 Apr 2025 12:11:56 -0000 https://status.recipeunlimited.com/incident/553696#4e9ebebc724c611f23b471856806ad55b5c3418c8613cec584ec70137db85cd0 MyMicros Status recovered. https://status.recipeunlimited.com/incident/553696 Tue, 29 Apr 2025 09:53:00 -0000 https://status.recipeunlimited.com/incident/553696#881196862e42028a40d8f839f6421a36ae683d768ab5cfbde6f41a66fc53cad2 MyMicros Status went down. https://status.recipeunlimited.com/incident/553037 Mon, 28 Apr 2025 13:50:04 -0000 https://status.recipeunlimited.com/incident/553037#10ca59a5d7604277e08cb807c69a8de7a019f00f6aa05f0300fb568f457a88aa MyMicros Status recovered. https://status.recipeunlimited.com/incident/553037 Mon, 28 Apr 2025 10:31:04 -0000 https://status.recipeunlimited.com/incident/553037#9c7caab42057e0048c166f0ce8cf2806924831dd2dabb6b025152f18baf0359d MyMicros Status went down. https://status.recipeunlimited.com/incident/545408 Tue, 15 Apr 2025 05:09:25 -0000 https://status.recipeunlimited.com/incident/545408#0a6e74ab24d4c2cf0e4b4ed1643f17b8177afa2e1aba5b83e31818ac7fc7ad2e Givex Primary Service Status recovered. https://status.recipeunlimited.com/incident/545408 Tue, 15 Apr 2025 04:31:27 -0000 https://status.recipeunlimited.com/incident/545408#792227510fb7073519f18bd6d0ff835c234e429818e4c3a8dcfa29c5b98d5f44 Givex Primary Service Status went down. https://status.recipeunlimited.com/incident/541955 Thu, 10 Apr 2025 18:07:00 -0000 https://status.recipeunlimited.com/incident/541955#367a8e8e945e3867a95539a0c4a33482c78fb76c34a7e949c13cc75e4dd6f0e9 The vendor has confirmed that Telus has resolved the issue affecting the Move5000 devices. We have followed up with all the affected stores today to ensure the devices are fully operational which they are now. If the device still shows no cellular connectivity after reinserting the SIM card, please contact Chase directly at 1-800-265-5158 for further assistance. Regards, Recipe IT Support https://status.recipeunlimited.com/incident/541955 Thu, 10 Apr 2025 02:47:00 -0000 https://status.recipeunlimited.com/incident/541955#8d7928b15a769f7159981908e3ea9da83540c5eec37f0a040131c1521e5a095b The vendor has confirmed that Telus has resolved the issue affecting the Move5000 devices. If your store was impacted, please reinsert the SIM card into the PATT device and restart the unit. Once it returns to the main screen, attempt to process a transaction. We will also follow up with the affected stores tomorrow to ensure the devices are fully operational. If the device still shows no cellular connectivity after reinserting the SIM card, please contact Chase directly at 1-800-265-5158 for further assistance. Regards, Recipe IT Support https://status.recipeunlimited.com/incident/541955 Thu, 10 Apr 2025 00:27:00 -0000 https://status.recipeunlimited.com/incident/541955#4ff09150ac2abecce6866e454e013751b66366e4a0ec494755174fabfd75cc7f We are continuing to work with the Chase Team to resolve the issue as quickly as possible. We will provide further updates as new information becomes available. If your store is affected, please submit a ticket through the Helpdesk Portal IT Service Desk Monitor our Status Page Here https://status.recipeunlimited.com/incident/541955 Wed, 09 Apr 2025 20:28:00 -0000 https://status.recipeunlimited.com/incident/541955#b557fb8d291332254b82921dfb3606aa52c8ecc26317d646c5ff7153d2137ad7 Our team continues to work closely with the vendor to obtain further updates. We’ve been informed that Telus is still working on the action plan; however, there is no confirmed ETA for full resolution at this time. If you’re experiencing difficulty switching to offline mode, please contact Chase directly so they can help you enable that functionality. We’ll continue to share any new information as it becomes available and will provide another update within the next 3 hours—or sooner if the vendor confirms the issue has been resolved. If your store is affected, you may submit a support request via our Helpdesk Portal for further assistance. Please refer to the attached guide for step-by-step instructions on how to collect payments in offline mode. Collecting payment in offline mode. Thank you, Recipe IT https://status.recipeunlimited.com/incident/541955 Tue, 08 Apr 2025 21:44:00 -0000 https://status.recipeunlimited.com/incident/541955#21e4e6773ab7e4acebbdebfb27492fc16ce2c3f8eacbd5fb882ad7b705ee7508 Our team is actively working with the vendor to gather further updates and resolve the issue as quickly as possible. We will keep you informed as soon as new information becomes available and will provide another update within the next two hours—or sooner if the vendor confirms the issue has been resolved. If your store is affected, you may also submit a ticket through our Helpdesk Portal for further assistance. Please refer to the attached guide for detailed instructions on how to collect payments in offline mode. Collecting payment in offline mode. Thank you Recipe IT https://status.recipeunlimited.com/incident/541955 Tue, 08 Apr 2025 19:20:00 -0000 https://status.recipeunlimited.com/incident/541955#ec45a89b5595e7ea83f0a30115719fa413207e9a25111038c9210aa6c377b4eb The vendor is still collaborating with Telus to resolve the ongoing issue as quickly as possible. We are actively working with the vendor and commit to sharing the next update within the next two hours, or sooner if the problem is resolved before then. Please refer to the attached guide for detailed instructions on how to collect payments in offline mode. Collecting payment in offline mode. You can also submit a portal ticket at our Helpdesk Portal for further assistance. https://status.recipeunlimited.com/incident/541955 Tue, 08 Apr 2025 15:24:00 -0000 https://status.recipeunlimited.com/incident/541955#23a2c6468962930d1666d0933172258796dfe79abc19e639c7b0d591fe2b7562 We've escalated the recent PATT issue to Chase, who has identified the problem as being within the Telus network. In the meantime, if you are experiencing issues, please try removing the SIM card and rebooting your device to connect to WIFI. If a WIFI connection is also unavailable, the device will prompt you to enter offline mode, which will allow you to continue collecting payments. https://docs.google.com/document/d/1GaJqC9SxV-ka0rJkbEXKQ0HboURQ_Q2o6dDxhRc45Wg/edit?tab=t.0#heading=h.gjbpydbp9a67 Please refer to the attached guide for detailed instructions on how to collect payments in offline mode. You can also submit a portal ticket at our Helpdesk Portal for further assistance. Thank you for your patience. https://status.recipeunlimited.com/incident/535983 Fri, 28 Mar 2025 13:38:07 -0000 https://status.recipeunlimited.com/incident/535983#d02f3677c1545c4300cb2a30ab7b9e1e40527995b446afb9150c6728bf7d393e MyMicros Status recovered. https://status.recipeunlimited.com/incident/535983 Fri, 28 Mar 2025 10:43:04 -0000 https://status.recipeunlimited.com/incident/535983#015a738d8ae1b613fbf4304ae6ad6256be710fc2d97abb933c17fc7470f81459 MyMicros Status went down. https://status.recipeunlimited.com/incident/533769 Mon, 24 Mar 2025 20:57:48 -0000 https://status.recipeunlimited.com/incident/533769#82f87160b44ed7a974c8dd4b6c6a1ae1e7d604a45a2fb93dea009c64935793ab The Burger's Priest Website recovered. https://status.recipeunlimited.com/incident/533769 Mon, 24 Mar 2025 20:43:54 -0000 https://status.recipeunlimited.com/incident/533769#03a045e9cc44f96b5afd0527479e472e3aef05685a9d0a8b332be43fcd6984ec The Burger's Priest Website went down. https://status.recipeunlimited.com/incident/531842 Fri, 21 Mar 2025 14:15:00 -0000 https://status.recipeunlimited.com/incident/531842#c5b9281b116888e93c36405e5b60dd5607252dfbd17bb471d5b92bdb11d18e59 We haven't seen any further issues reported since our last email. We can confirm that this incident has been resolved. https://status.recipeunlimited.com/incident/531842 Thu, 20 Mar 2025 22:36:00 -0000 https://status.recipeunlimited.com/incident/531842#acd3460ad999289d5d773fdf2aaf9bbf60bbfc36aa173df3b36d685c0093e12a We've noticed that the toll-free numbers are now accepting calls from all carriers, and call forwarding from restaurants to the call center is functioning properly. We're continuing to monitor the situation with our vendor and will share the next update as soon as it’s available. https://status.recipeunlimited.com/incident/531842 Thu, 20 Mar 2025 18:59:00 -0000 https://status.recipeunlimited.com/incident/531842#05f56be37fcfcb4b9fa684c1af8a9428b8664ab2cc40eb91f1644a4471e31287 We are continuing to work with our vendors to resolve the issue as quickly as possible. Further updates will be shared as new information becomes available. Thank you, Recipe IT https://status.recipeunlimited.com/incident/527000 Wed, 12 Mar 2025 12:12:10 -0000 https://status.recipeunlimited.com/incident/527000#c07eb2588ba853d95bbef6969be3c816d37164c2d6bb44db152f2d9c14192017 MyMicros Status recovered. https://status.recipeunlimited.com/incident/527000 Wed, 12 Mar 2025 12:02:09 -0000 https://status.recipeunlimited.com/incident/527000#8ab1d38df06b7aa0c501f05155f729be93fb89e24830d51649dc3426096dd348 MyMicros Status went down. https://status.recipeunlimited.com/incident/525272 Sun, 09 Mar 2025 14:39:49 -0000 https://status.recipeunlimited.com/incident/525272#42942f3a2bb5a390da1e7f53b9c22598ced0710e32b9397aafe61d65aaecad33 MyMicros Status recovered. https://status.recipeunlimited.com/incident/525272 Sun, 09 Mar 2025 14:36:39 -0000 https://status.recipeunlimited.com/incident/525272#25595e50657f17dc682cfc2b9c3a901aa3795c88a6bcee6656c34b42684e2223 MyMicros Status went down. https://status.recipeunlimited.com/incident/525272 Sun, 09 Mar 2025 14:32:09 -0000 https://status.recipeunlimited.com/incident/525272#f9c03943c21341ba9372de66bb6a8a76d486e0a3ff45fe3fec69302c68f11dff MyMicros Status recovered. https://status.recipeunlimited.com/incident/525272 Sun, 09 Mar 2025 11:46:08 -0000 https://status.recipeunlimited.com/incident/525272#2de9eebcc26a1cf42b986510f55584ac5c4e4cd1fcf0443909a2adaed247d1c5 MyMicros Status went down. https://status.recipeunlimited.com/incident/524850 Sat, 08 Mar 2025 11:51:21 -0000 https://status.recipeunlimited.com/incident/524850#4b80708d916d443c6aaed050e6d9365fe1f9899a24e03ce471ce0b921b1426cc RMS Purchase Order Download (from BY) recovered. https://status.recipeunlimited.com/incident/524850 Sat, 08 Mar 2025 11:51:21 -0000 https://status.recipeunlimited.com/incident/524850#4b80708d916d443c6aaed050e6d9365fe1f9899a24e03ce471ce0b921b1426cc RMS Purchase Order Download (from BY) recovered. https://status.recipeunlimited.com/incident/524850 Sat, 08 Mar 2025 11:50:59 -0000 https://status.recipeunlimited.com/incident/524850#1bfb951fff663739ed5c385bdbaf11318430eeb527029234b7740ecc86a67646 RMS Purchase Order Download (from BY) went down. https://status.recipeunlimited.com/incident/524850 Sat, 08 Mar 2025 11:50:59 -0000 https://status.recipeunlimited.com/incident/524850#1bfb951fff663739ed5c385bdbaf11318430eeb527029234b7740ecc86a67646 RMS Purchase Order Download (from BY) went down. https://status.recipeunlimited.com/incident/524374 Fri, 07 Mar 2025 17:23:00 -0000 https://status.recipeunlimited.com/incident/524374#e676033db37b6eb9247d5c82d234fa74817dd5ccac61ff3788bd59a021e6a299 We are pleased to inform you that the issue has been resolved. This communication message will now be closed. Should you require any further assistance, please do not hesitate to log a ticket at the Helpdesk Portal https://status.recipeunlimited.com/incident/524374 Fri, 07 Mar 2025 15:50:00 -0000 https://status.recipeunlimited.com/incident/524374#e12cc412088e1dca00413112670c19eb44116704db19c7d01a21cfc1366db0e6 Our team has confirmed that the vendor has processed the files for most sites, with only a few remaining. The issue has been resolved, and we are closely monitoring the situation to prevent a recurrence. We will provide another update as soon as possible. In the meantime, please continue to log a ticket at the Helpdesk Portal if you are still experiencing any issues. https://status.recipeunlimited.com/incident/524374 Fri, 07 Mar 2025 14:12:00 -0000 https://status.recipeunlimited.com/incident/524374#76a7cf36e0a394b17eeda832afa72b0b7e17b0880f3ad667224eab31eacfc1d5 We have noticed that several locations are currently unable to complete their end-of-day processes within RMS. This issue has been escalated to our vendor, and they are actively investigating the cause. Please log a portal ticket at Helpdesk Portal if you're affected. We will provide an update as soon as we have more information. https://status.recipeunlimited.com/incident/524204 Fri, 07 Mar 2025 07:59:19 -0000 https://status.recipeunlimited.com/incident/524204#12a3f86ce71a7230cd5f3fe49f7d3fb08fc6ab795c141a03c87698fe4f31de27 Givex Backup Service Status recovered. https://status.recipeunlimited.com/incident/524204 Fri, 07 Mar 2025 07:51:36 -0000 https://status.recipeunlimited.com/incident/524204#4837b4a8f210a59a311958d1acaa5eedacb6deca7aca3ef1afbe22ca58912200 Givex Backup Service Status went down. https://status.recipeunlimited.com/incident/523952 Thu, 06 Mar 2025 23:53:30 -0000 https://status.recipeunlimited.com/incident/523952#f214b7cb1d850c6757e3ae22ee905f85dfe8d3c89ae988fd13bfccf82f6bd64c RMS Purchase Order Download (from BY) recovered. https://status.recipeunlimited.com/incident/523952 Thu, 06 Mar 2025 23:53:30 -0000 https://status.recipeunlimited.com/incident/523952#f214b7cb1d850c6757e3ae22ee905f85dfe8d3c89ae988fd13bfccf82f6bd64c RMS Purchase Order Download (from BY) recovered. https://status.recipeunlimited.com/incident/523952 Thu, 06 Mar 2025 23:05:39 -0000 https://status.recipeunlimited.com/incident/523952#76e907cdd258cc5b80cd9680c504dfa968a7855b7e5721804d5e994d010987af RMS Purchase Order Download (from BY) went down. https://status.recipeunlimited.com/incident/523952 Thu, 06 Mar 2025 23:05:39 -0000 https://status.recipeunlimited.com/incident/523952#76e907cdd258cc5b80cd9680c504dfa968a7855b7e5721804d5e994d010987af RMS Purchase Order Download (from BY) went down. https://status.recipeunlimited.com/incident/523952 Thu, 06 Mar 2025 22:45:11 -0000 https://status.recipeunlimited.com/incident/523952#192408c7c019e6fba7dba3147eae2f0093ab5ed2f0d9fe61e5fce58a42dd6b5c RMS Purchase Order Download (from BY) recovered. https://status.recipeunlimited.com/incident/523952 Thu, 06 Mar 2025 22:45:11 -0000 https://status.recipeunlimited.com/incident/523952#192408c7c019e6fba7dba3147eae2f0093ab5ed2f0d9fe61e5fce58a42dd6b5c RMS Purchase Order Download (from BY) recovered. https://status.recipeunlimited.com/incident/523952 Thu, 06 Mar 2025 22:43:38 -0000 https://status.recipeunlimited.com/incident/523952#c48f5360b44da6aefbe8b4c8a0b26e784b414a4ddfb8b469ba1fb8cb1e7b828a RMS Purchase Order Download (from BY) went down. https://status.recipeunlimited.com/incident/523952 Thu, 06 Mar 2025 22:43:38 -0000 https://status.recipeunlimited.com/incident/523952#c48f5360b44da6aefbe8b4c8a0b26e784b414a4ddfb8b469ba1fb8cb1e7b828a RMS Purchase Order Download (from BY) went down. https://status.recipeunlimited.com/incident/522996 Wed, 05 Mar 2025 08:58:54 -0000 https://status.recipeunlimited.com/incident/522996#3a8c86d1199cfabf1921137e605237b1f8ddcd16a6be9712bb911d0c06a85282 Givex Primary Service Status recovered. https://status.recipeunlimited.com/incident/522996 Wed, 05 Mar 2025 08:54:00 -0000 https://status.recipeunlimited.com/incident/522996#7c9edccfd2451e4ee0399a5bf3c4fd335895092ec82747747175e3276772fa99 Givex Primary Service Status went down. https://status.recipeunlimited.com/incident/521017 Sat, 01 Mar 2025 14:16:35 -0000 https://status.recipeunlimited.com/incident/521017#ac0a00e46e6ba712c692b2120d052ae4940334834f9f367019b870a05bc6ad4a MyMicros Status recovered. https://status.recipeunlimited.com/incident/521017 Sat, 01 Mar 2025 14:12:27 -0000 https://status.recipeunlimited.com/incident/521017#3215b588ea4d0ea556f917fb166ddf0db74529023ca996795fb5fd065ab763ce MyMicros Status went down. https://status.recipeunlimited.com/incident/521017 Sat, 01 Mar 2025 14:08:55 -0000 https://status.recipeunlimited.com/incident/521017#f59dbe468b33a6fede68afae1c7c44f219e2f338e5d3796284f2ca610820757d MyMicros Status recovered. https://status.recipeunlimited.com/incident/521017 Sat, 01 Mar 2025 12:48:55 -0000 https://status.recipeunlimited.com/incident/521017#94d74a342264b2509355875913384df274f112fb04e33cb1d22de624b8074051 MyMicros Status went down. https://status.recipeunlimited.com/incident/519376 Wed, 26 Feb 2025 14:08:50 -0000 https://status.recipeunlimited.com/incident/519376#6fa3d4e534051f24611aa9c6c3a138b3bd7f133e2a3deed567644073822c10d6 RMS Purchase Order Download (from BY) recovered. https://status.recipeunlimited.com/incident/519376 Wed, 26 Feb 2025 14:08:50 -0000 https://status.recipeunlimited.com/incident/519376#6fa3d4e534051f24611aa9c6c3a138b3bd7f133e2a3deed567644073822c10d6 RMS Purchase Order Download (from BY) recovered. https://status.recipeunlimited.com/incident/519376 Wed, 26 Feb 2025 14:02:11 -0000 https://status.recipeunlimited.com/incident/519376#18efab1089adce24e2e0e3b83944615017d4502cee685269b1f325bd0338ff5a RMS Purchase Order Download (from BY) went down. https://status.recipeunlimited.com/incident/519376 Wed, 26 Feb 2025 14:02:11 -0000 https://status.recipeunlimited.com/incident/519376#18efab1089adce24e2e0e3b83944615017d4502cee685269b1f325bd0338ff5a RMS Purchase Order Download (from BY) went down. https://status.recipeunlimited.com/incident/513423 Sat, 15 Feb 2025 15:10:00 -0000 https://status.recipeunlimited.com/incident/513423#8e2b06bddeb0a5a1737b6ba1a2177bfb4a9fef167ef73118a69717bc61ac0ae1 The issue has been resolved and the necessary files have been transferred. As such, we are closing this case. If your store continues to experience issues, please log a ticket on the Helpdesk Portal. We will reach out to you directly to help you out. Thank you, Recipe IT https://status.recipeunlimited.com/incident/513423 Sat, 15 Feb 2025 14:36:00 -0000 https://status.recipeunlimited.com/incident/513423#65a56088d01fef86764e44b07da8d8bd81332f270979a9e96218f4743efc1c18 We have identified an issue with the RMS-EOD process where the sales validation file was not run for yesterday's date. A high-priority case has been opened with the vendor to investigate this further. If your store is impacted by this issue, please log a ticket on the Helpdesk Portal. We will continue to provide updates on this matter. https://status.recipeunlimited.com/incident/500209 Thu, 23 Jan 2025 04:06:00 -0000 https://status.recipeunlimited.com/incident/500209#8d3f1e105ba02ffd31e48abf34e76f68e57f745fde9dfe7cef0b7981a239eda7 The vendor has implemented a fix that resolved the issue. The phone lines have remained stable and fully operational. We will continue to monitor the situation and provide updates if any issues arise. If you require further assistance, please feel free to log a ticket through the Recipe Web Portal. Thank you, Recipe IT https://status.recipeunlimited.com/incident/500209 Wed, 22 Jan 2025 23:02:00 -0000 https://status.recipeunlimited.com/incident/500209#720842da0f4fde8ac20e4f5fe06de46f1c66cda3418a5842c4be978cdcfbfb0d Update: We are pleased to inform you that the phone lines are now operational. Stores and guests can resume calling as usual. Our IT team will continue to monitor the situation closely to ensure everything remains stable and address any issues that may arise. Please continue to log a portal ticket at Recipe Web Portal if you need any assistance Thank you Recipe IT https://status.recipeunlimited.com/incident/500209 Wed, 22 Jan 2025 21:30:00 -0000 https://status.recipeunlimited.com/incident/500209#a63892693c8300668a4da29074b61a523c589f3a94248af36431a30e325e4c07 Update: The vendor is continuing to investigate the issue and still working toward a solution. Our team will provide more information as soon as they become available. Please continue to log a portal ticket at Recipe Web Portal if you need any assistance Thank you Recipe IT https://status.recipeunlimited.com/incident/500209 Wed, 22 Jan 2025 19:55:00 -0000 https://status.recipeunlimited.com/incident/500209#39d71c2efee691daa61511454ea863effb7e2ba0988d9870fff2025dbcb70cc0 Update: Please note that the Guest services phone line is also unreachable alog with IT and main office line. The stores may receive calls from guests about this issue. The vendor is still isolating the issue. We'll share an update as the situation progresses. Please continue to log a portal ticket at Recipe Web Portal if you need any assistance Thank you Recipe IT https://status.recipeunlimited.com/incident/500209 Wed, 22 Jan 2025 18:57:00 -0000 https://status.recipeunlimited.com/incident/500209#a939ebf4b774c94e4df80aa565a9ea909d18f17211a518ed9ebdd68f2767b496 We observed our Recipe IT phone line is down. The vendor has reported an issue and working on a solution. We'll provide an update as we hear back. Please continue to log portal tickets at our helpdesk portal and we'll get back to you via email/ticket updates. The portal tickets can be logged here Recipe Web Portal https://status.recipeunlimited.com/incident/493964 Fri, 10 Jan 2025 07:52:00 -0000 https://status.recipeunlimited.com/incident/493964#6f332ebebbf274586d56f688e874d1daf155a9600ee3a54c870fa45aa44bdb28 We observed there are few of Harvey's locations have intermittent communication issues with P400 payment devices. We have escalated this issue to the vendor for further investigation. Please note that this is only impacting P400 payment machines. If your store is impacted or has any questions, please log a portal ticket here Help Desk Portal Thank you Recipe IT https://status.recipeunlimited.com/incident/483396 Tue, 17 Dec 2024 20:06:03 -0000 https://status.recipeunlimited.com/incident/483396#e5359e8ea6266e3c0e74a7fb8789460ca17ca0208ddb0d6d7f78165600a3771f MyMicros Status recovered. https://status.recipeunlimited.com/incident/483396 Tue, 17 Dec 2024 19:57:20 -0000 https://status.recipeunlimited.com/incident/483396#ac5d28f37bd9e6aa2f290fa04faeaf529a5dda4435807a897b11c24f8f92fe94 MyMicros Status went down. https://status.recipeunlimited.com/incident/483418 Tue, 17 Dec 2024 10:59:00 -0000 https://status.recipeunlimited.com/incident/483418#7e836686356255133e62ca6be4d2fb6c01ed23a4d3d8bde61370d88eca14c60e We're having issues with the dragontail delivery drivers app. It fails to load and shows "event startup option timed out". We're checking this with our vendor and will provide further updates. In the meantime, stores can create a web portal ticket at help.cara.com so we will get back to you as soon as possible. Thank you Recipe IT https://status.recipeunlimited.com/incident/478174 Mon, 16 Dec 2024 01:29:12 -0000 https://status.recipeunlimited.com/incident/478174#799e8301387cc195d37267aff54c675c63b846c5bbd8f73c23fe2b2be8a9154a MyMicros Status recovered. https://status.recipeunlimited.com/incident/478174 Mon, 16 Dec 2024 01:24:47 -0000 https://status.recipeunlimited.com/incident/478174#13f146dced028001ea4d2746cdd752e7b2d4234e09e6d5c6cd98a9faa3f72fb3 MyMicros Status went down. https://status.recipeunlimited.com/incident/478174 Mon, 16 Dec 2024 00:22:13 -0000 https://status.recipeunlimited.com/incident/478174#5779a2459f278c8ebd5da0d348c37263cd3a9c511656fd43dacef6aa834aece0 MyMicros Status recovered. https://status.recipeunlimited.com/incident/478174 Mon, 16 Dec 2024 00:18:34 -0000 https://status.recipeunlimited.com/incident/478174#dd0548b7d25871377b05560a17d643d30ceb05893acb45d53acead2351af381c MyMicros Status went down. https://status.recipeunlimited.com/incident/475648 Wed, 11 Dec 2024 01:09:00 -0000 https://status.recipeunlimited.com/incident/475648#63b849545a146fd426049859b60628a4425aeba799e9ed5abe97d2e12c8cf0b7 We have not logged any further issues since our last communication email. The ecomm and aggregator orders have been flowing to stores successfully for the last hour. We're marking this issue resolved as of now. Please feel free to log a portal ticket at the IT Help Desk portal if you have any questions. Thank you Recipe IT https://status.recipeunlimited.com/incident/475648 Tue, 10 Dec 2024 23:39:00 -0000 https://status.recipeunlimited.com/incident/475648#72c0ce90b545cd9e3e8821fe76259feb9826ce5c3ba3efc5aaf332416685e6e2 We can see the ecomm and aggregator orders are flowing through again for all the brands. We suggest that you can reopen the ecomm and aggregator platform for online orders if it was closed earlier. Please note that we will be monitoring the situation for the next few hours and will send the next update. Thank you Recipe IT https://status.recipeunlimited.com/incident/470196 Sat, 30 Nov 2024 23:29:00 -0000 https://status.recipeunlimited.com/incident/470196#25e6f770e9f1b169b1a3748c0b7e590c39600ac0f520c39ff119170ff31f59d9 The issue impacting order integration with ecomm orders has been resolved, We have reached out to the affected stores and confirmed that orders are now received and completed successfully. For any other issues and concerns, please open a support ticket via the IT Help Desk portal Thank you Recipe IT https://status.recipeunlimited.com/incident/470196 Sat, 30 Nov 2024 21:01:00 -0000 https://status.recipeunlimited.com/incident/470196#7373d24ae136dff543cf20a6db1b1ea39dac0f0608e835f2beb8f96fcf9f2f56 Our IT support team have applied the fix. We can see the orders have started to integrate with store servers now. We suggest that you can reopen the ecomm platform for online orders if it was closed earlier. Please note that we will be monitoring the situation for the next few hours and will send the next update. Please feel free to log a portal ticket at the IT Help Desk portal if you have any questions. https://status.recipeunlimited.com/incident/470196 Sat, 30 Nov 2024 19:45:00 -0000 https://status.recipeunlimited.com/incident/470196#2eb25cc7dca2ee81f6766d484211d78672ffba4e63f89a103c98766fb5eee527 Our IT support team is still working on the resolution. We will share the next update as it becomes available. Please continue to log a portal ticket at IT Help desk portal. https://status.recipeunlimited.com/incident/470196 Sat, 30 Nov 2024 18:33:00 -0000 https://status.recipeunlimited.com/incident/470196#ddb9fba92fc7be276e4cd7757df4376ff981578794a3b08db36501c0627a4c1d Our IT support team is fully engaged and working on the resolution. Please note that the stores may not be able to receive the orders to the POS system and may need to create new orders again in the store. The failed order status can be listed as "Approved" or "'Deferred" on the store's ecomm platform. We will provide the next update in an hour or if the situation changes beforehand. https://status.recipeunlimited.com/incident/470196 Sat, 30 Nov 2024 17:53:00 -0000 https://status.recipeunlimited.com/incident/470196#8b9f340bb718e62a22e5dfac7abce1d2828b7d490869436da10a672f4a2c6b65 We observed that a few locations are impacted by the ecomm order process. The orders are getting stuck in the system and not going to stores. We're working on the resolution. Please log a portal ticket at IT Help desk portal if your store is impacted. https://status.recipeunlimited.com/incident/465338 Thu, 21 Nov 2024 13:48:00 -0000 https://status.recipeunlimited.com/incident/465338#fb179d7e659d8bd3600524d5efa106f569eb53d5cf81ff8d09ee3704524d97a9 The Recipe IT Service Desk is aware of an issue where the RMS webpage is not loading properly. We have escalated this matter to our vendor, who is currently investigating the issue. At this time, there is no estimated time for the website to be restored. We apologize for any inconvenience caused and will provide further updates as soon as possible. Please open a portal ticket at IT Service Desk if you are experiencing this issue. Regards, Recipe IT Support Team https://status.recipeunlimited.com/incident/465338 Thu, 21 Nov 2024 13:48:00 -0000 https://status.recipeunlimited.com/incident/465338#fb179d7e659d8bd3600524d5efa106f569eb53d5cf81ff8d09ee3704524d97a9 The Recipe IT Service Desk is aware of an issue where the RMS webpage is not loading properly. We have escalated this matter to our vendor, who is currently investigating the issue. At this time, there is no estimated time for the website to be restored. We apologize for any inconvenience caused and will provide further updates as soon as possible. Please open a portal ticket at IT Service Desk if you are experiencing this issue. Regards, Recipe IT Support Team https://status.recipeunlimited.com/incident/465211 Thu, 21 Nov 2024 09:01:00 -0000 https://status.recipeunlimited.com/incident/465211#42f8af59dfe53834e9fa0397562b4e117bcd8581232b1e3ceef31e3824ca3172 RMS Purchase Order Download (from BY) went down. https://status.recipeunlimited.com/incident/465211 Thu, 21 Nov 2024 09:01:00 -0000 https://status.recipeunlimited.com/incident/465211#42f8af59dfe53834e9fa0397562b4e117bcd8581232b1e3ceef31e3824ca3172 RMS Purchase Order Download (from BY) went down. https://status.recipeunlimited.com/incident/464462 Wed, 20 Nov 2024 03:30:35 -0000 https://status.recipeunlimited.com/incident/464462#fea5393f14ee186238bd6bdbff0fa8581ca45af04fd2509d062d7fe2195ce1ed MyMicros Status recovered. https://status.recipeunlimited.com/incident/464462 Wed, 20 Nov 2024 03:26:01 -0000 https://status.recipeunlimited.com/incident/464462#c8e57985efb4e60c42a75573f17ad06ba80e99b6ca584cada73fe183c55a311b MyMicros Status went down. https://status.recipeunlimited.com/incident/464462 Wed, 20 Nov 2024 02:33:53 -0000 https://status.recipeunlimited.com/incident/464462#2eabdd81bbf233661f3ca06c3c11f6f245081c61699ce31e2d2b739936b99ccf MyMicros Status recovered. https://status.recipeunlimited.com/incident/464462 Wed, 20 Nov 2024 02:30:51 -0000 https://status.recipeunlimited.com/incident/464462#4d0e8425dc10c4ca3ceecf214b40665c48d9d9b9b5c0699ffac60f6e0e1b8c24 MyMicros Status went down. https://status.recipeunlimited.com/incident/462587 Sat, 16 Nov 2024 13:57:06 -0000 https://status.recipeunlimited.com/incident/462587#635ef9f2ccfb931b17707a36367333ab423e11d9f55cb708ca754fc433cbc383 MyMicros Status recovered. https://status.recipeunlimited.com/incident/462587 Sat, 16 Nov 2024 13:53:39 -0000 https://status.recipeunlimited.com/incident/462587#03baf6aece767211a3db4c401648d11a7897b818bddcd259e79a6826c75f863b MyMicros Status went down. https://status.recipeunlimited.com/incident/462587 Sat, 16 Nov 2024 13:48:58 -0000 https://status.recipeunlimited.com/incident/462587#5b86bc7f16dfd276a4320fd7ad72271d2adf5039915774132f16a1dc04cc4fbc MyMicros Status recovered. https://status.recipeunlimited.com/incident/462587 Sat, 16 Nov 2024 10:42:59 -0000 https://status.recipeunlimited.com/incident/462587#3a3a5ff392367e3c5570cc3a811846761213025ce5eb43e3b747e00fa7e2ef13 MyMicros Status went down. https://status.recipeunlimited.com/incident/461253 Thu, 14 Nov 2024 10:57:17 -0000 https://status.recipeunlimited.com/incident/461253#b57531f49a93164f32c34c5d88b33b9fddd9e2f6a8aa29453345d19dedaaa7b7 Givex Backup Service Status recovered. https://status.recipeunlimited.com/incident/461253 Thu, 14 Nov 2024 05:36:16 -0000 https://status.recipeunlimited.com/incident/461253#e0ec97e5594cd9a5899b2e693ed3855633c07206c838c15b06b618056b8eec50 Givex Backup Service Status went down. https://status.recipeunlimited.com/incident/456190 Tue, 05 Nov 2024 06:56:56 -0000 https://status.recipeunlimited.com/incident/456190#4afa28cb1f3f99dba80f95427162b3658acd085f4ca24bf9765cbc6337dece6b Givex Backup Service Status recovered. https://status.recipeunlimited.com/incident/456190 Tue, 05 Nov 2024 05:30:50 -0000 https://status.recipeunlimited.com/incident/456190#2f9f1e9c407edc6d3478fe28a632abdc5a73da6da37ae09d0daddbedd84f0ec7 Givex Backup Service Status went down. https://status.recipeunlimited.com/incident/447338 Tue, 29 Oct 2024 14:57:00 -0000 https://status.recipeunlimited.com/incident/447338#9d3d959d76c826de4ff6b52bd21b4bce8bc9b41882ed00f0f7c6628a40bba1fa The issue has been resolved already. The P400 pin pads are operating normally now. https://status.recipeunlimited.com/incident/447338 Sat, 19 Oct 2024 18:28:00 -0000 https://status.recipeunlimited.com/incident/447338#de02a894aa45da0312e87da1fda7254ed5cb7756dc544f3b83f64ece81170593 We're having issues with P400 pin pad devices. They are getting communication errors while making payments. We're currently investigating this with the vendor. In the meantime, stores can reboot the pin pad by holding the Red X button and the black 0 button at the same time for 3 seconds. Please create a web portal ticket at help.cara.com so we can assist you further. Please note that this is only impacting a few stores that have P400 pin pad terminals. Thank you Recipe IT https://status.recipeunlimited.com/incident/445143 Wed, 16 Oct 2024 15:01:00 -0000 https://status.recipeunlimited.com/incident/445143#1f7ebac8c04f9f1e9670d37527dae61d2824c9257e4743e52cf067cdf3f4d1be We monitored the payment services and can confirm that they are processing normally now. The issue has been marked resolved. Thank you Recipe IT https://status.recipeunlimited.com/incident/445643 Wed, 16 Oct 2024 14:07:00 -0000 https://status.recipeunlimited.com/incident/445643#8c3722b3aa2337174aafa2a46fb68cba10e135afecaebab7bf3fcea0c332ccc7 Our supporting team have applied the fix, and the app is loading normally now. We're closing this incident. If any users are still experiencing issues with the Jarvis app, please log a portal ticket at help.cara.com. Thank you Recipe IT https://status.recipeunlimited.com/incident/445643 Wed, 16 Oct 2024 13:34:00 -0000 https://status.recipeunlimited.com/incident/445643#5af572bc0a756ed61c70cb3c890101287bac7d291f5c9bb84a0c3db40b7ad8da We came to know that the Jarvis app is not loading for users. We're aware of this issue and are currently investigating with our supporting team. Please log a portal ticket at help.cara.com if you need any more help. The next update will be provided as we progress. Thank you Recipe IT https://status.recipeunlimited.com/incident/445143 Wed, 16 Oct 2024 13:17:00 -0000 https://status.recipeunlimited.com/incident/445143#0e99b140a5f4389928aefaa8a27734562bca9219388d70038ceab4869d86280b We observed that the transactions are getting processed again, and PATT devices are no longer getting "communication error" prompts. We're actively monitoring the situation for the next few hours and will provide an update as it becomes available. Please log a portal ticket at help.cara.com for any further assistance. We appreciate your patience in this matter. Thank you Recipe IT https://status.recipeunlimited.com/incident/445143 Tue, 15 Oct 2024 23:44:00 -0000 https://status.recipeunlimited.com/incident/445143#aca6e38e5a764799d902025771f7e12a02cb8ef6a699b182086bb1831b9e5430 The Recipe IT Service Desk continues to engage with our vendors on this issue at the highest levels. No eta has been provided on a resolution. We will continue to provide updates on this as they become available. Please continue to open all new issues at our webportal at https://help.cara.com https://status.recipeunlimited.com/incident/445143 Tue, 15 Oct 2024 20:03:00 -0000 https://status.recipeunlimited.com/incident/445143#a97c9f017671d7c4cb0d97f86fe3e64b70639217eda59e4d78f88f5dfb699c66 The Recipe Service Desk has escalated the move5000 Patt devices with our vendors. We are still currently investigating the issue. Unfortunately there is no eta at present when a solution will be provided. We continue to inform you to use offline mode on the PATT machines to process the payment in the meantime. Please find the attached document to put your devices in offline mode. https://docs.google.com/document/d/104bAnOPKx_DFKWoaR9Nl6tOCJ6jRY3pA/edit#heading=h.gjdgxs Please continue to log a portal ticket at https://help.cara.com as we're experiencing a high volume of calls and the response time is longer than normal. Thank you Recipe IT Service Desk https://status.recipeunlimited.com/incident/445033 Tue, 15 Oct 2024 18:48:46 -0000 https://status.recipeunlimited.com/incident/445033#7a556820eb3adf27306f82a499cc5aff3b559892ac3b6ec23e62827929983f70 Montana's Order Site Menu Load recovered. https://status.recipeunlimited.com/incident/445033 Tue, 15 Oct 2024 18:48:08 -0000 https://status.recipeunlimited.com/incident/445033#ed18a2cb215724cbd5bd84bd00a33fabfa21fbd163d3705043ea50287c0913fc Montana's Mobile App recovered. https://status.recipeunlimited.com/incident/445033 Tue, 15 Oct 2024 17:21:45 -0000 https://status.recipeunlimited.com/incident/445033#3d1656d2b55830d0be79c94b0b57f58bf659ba7d66aef5d6c97cf4594bceb55a Montana's Order Site Menu Load went down. https://status.recipeunlimited.com/incident/445033 Tue, 15 Oct 2024 17:19:14 -0000 https://status.recipeunlimited.com/incident/445033#6509e39c844f140916442ff10c95ae88466ffada951019f617862432d1e9a761 Montana's Mobile App went down. https://status.recipeunlimited.com/incident/445033 Tue, 15 Oct 2024 16:59:46 -0000 https://status.recipeunlimited.com/incident/445033#b5db2028016739f4838c52ad35e4f7621fba8b96f54e3e6d590f99906d985b7a Montana's Order Site Menu Load recovered. https://status.recipeunlimited.com/incident/445033 Tue, 15 Oct 2024 16:55:06 -0000 https://status.recipeunlimited.com/incident/445033#2fbdd83da037c6b2669c3bbf68e1c8a89f9dc0a72f5b26e5d9db94dca4e7144a Montana's Mobile App recovered. https://status.recipeunlimited.com/incident/445033 Tue, 15 Oct 2024 16:02:05 -0000 https://status.recipeunlimited.com/incident/445033#0a03ac037f5b38b85c49c356a7d1138b08efb205f54f74fc4320223716da62c4 Montana's Mobile App went down. https://status.recipeunlimited.com/incident/445033 Tue, 15 Oct 2024 15:55:51 -0000 https://status.recipeunlimited.com/incident/445033#ad3c0cf63557d3b4791bd3b479a8c30451a455f76fa8b70e9238ebead5f9e783 Montana's Mobile App recovered. https://status.recipeunlimited.com/incident/445033 Tue, 15 Oct 2024 15:43:01 -0000 https://status.recipeunlimited.com/incident/445033#81a18bf502a528f349a52458353c478dbe5faaf349a2c1ebd81447292ed5f2f8 Montana's Mobile App went down. https://status.recipeunlimited.com/incident/445033 Tue, 15 Oct 2024 15:40:32 -0000 https://status.recipeunlimited.com/incident/445033#bb733af0b92cd44ab09c91a34a1ca50b771a6b24a7104a20704d613084ab12d9 Montana's Order Site Menu Load went down. https://status.recipeunlimited.com/incident/444543 Mon, 14 Oct 2024 21:55:59 -0000 https://status.recipeunlimited.com/incident/444543#911ba0fb15b287a21e2df534bfb1e8c954bceb8c808b44fc08c6acca35ceca5b Swiss Chalet Mobile App recovered. https://status.recipeunlimited.com/incident/444543 Mon, 14 Oct 2024 21:21:59 -0000 https://status.recipeunlimited.com/incident/444543#68fb00c4308ef9100f12b0540fb2eb79aa58197071d2ff1ed88d97e3b84c0012 Swiss Chalet Mobile App went down. https://status.recipeunlimited.com/incident/443814 Sun, 13 Oct 2024 12:39:40 -0000 https://status.recipeunlimited.com/incident/443814#518e7d1d1bad003bbe22920ac7d10a2c49bb2098dedde8c2a0855cb9a48344df MyMicros Status recovered. https://status.recipeunlimited.com/incident/443814 Sun, 13 Oct 2024 12:35:09 -0000 https://status.recipeunlimited.com/incident/443814#62251a495492bd84a2e6693743da4a1f392318289b263278bd960c2787419ee0 MyMicros Status went down. https://status.recipeunlimited.com/incident/443814 Sun, 13 Oct 2024 12:30:07 -0000 https://status.recipeunlimited.com/incident/443814#a00c4c17115e6bd70d0b43e758ad699893c09bdbb48be341d0e1a37992ea5dc4 MyMicros Status recovered. https://status.recipeunlimited.com/incident/443814 Sun, 13 Oct 2024 12:13:02 -0000 https://status.recipeunlimited.com/incident/443814#e33c08ff4674831a03bfc44f2ca0f8123157dadfdebc6b76e7d535a702d1720a MyMicros Status went down. https://status.recipeunlimited.com/incident/443433 Sat, 12 Oct 2024 12:58:09 -0000 https://status.recipeunlimited.com/incident/443433#4140f0c668912e5a3047f89f4ba04fed9c68181324a65d8febb56dd69450b71d MyMicros Status recovered. https://status.recipeunlimited.com/incident/443433 Sat, 12 Oct 2024 12:54:21 -0000 https://status.recipeunlimited.com/incident/443433#02b49febb089a1b58fa4d40dfb53c684ddced6fd1dbf6b1489acf5f1d713d9ee MyMicros Status went down. https://status.recipeunlimited.com/incident/443433 Sat, 12 Oct 2024 12:49:02 -0000 https://status.recipeunlimited.com/incident/443433#8af2b840f86c5b7a4dc86234ed87f16e269c5d3e4131978dce4414b96e366e69 MyMicros Status recovered. https://status.recipeunlimited.com/incident/443433 Sat, 12 Oct 2024 12:16:09 -0000 https://status.recipeunlimited.com/incident/443433#dfa599f5205518277e380ae51f68ec9b73fa90a8b0fa108dff2740cc90a729fa MyMicros Status went down. https://status.recipeunlimited.com/incident/442443 Thu, 10 Oct 2024 13:19:40 -0000 https://status.recipeunlimited.com/incident/442443#a1a4325604e4869c38e0bdae73656325e109e12eb94b94e3a1a21245d1816290 Givex Primary Service Status recovered. https://status.recipeunlimited.com/incident/442443 Thu, 10 Oct 2024 13:19:18 -0000 https://status.recipeunlimited.com/incident/442443#495149ab5a2717db99b640f4c250b67f4ac2fef22dbecce4c59b1550ac3d441e Givex Primary Service Status went down. https://status.recipeunlimited.com/incident/441469 Tue, 08 Oct 2024 23:04:49 -0000 https://status.recipeunlimited.com/incident/441469#12be54806d79a94bdf51df1156816fbd666643b6140924e69221800c68740855 Recipe Garnish KDS app recovered. https://status.recipeunlimited.com/incident/441469 Tue, 08 Oct 2024 23:04:09 -0000 https://status.recipeunlimited.com/incident/441469#a09b3b5a8c19898e7b26a15f933bb3ad30e59b1de362ac51314d7c859c2c2e86 Recipe Garnish KDS app went down. https://status.recipeunlimited.com/incident/431944 Fri, 20 Sep 2024 14:46:00 -0000 https://status.recipeunlimited.com/incident/431944#d126a25ec5394578046141418f881250693faa943833037fd18fdde14f2fd1cd Resolved: We have tested with a few stores and can confirm that the issue has been resolved. If your store is still impacted, please log a portal ticket at help.cra.com and we'll assist you further. Thank you Recipe IT https://status.recipeunlimited.com/incident/431944 Fri, 20 Sep 2024 01:29:00 -0000 https://status.recipeunlimited.com/incident/431944#2dbf127790e1876549fbf5973c1b3b62cb050202f5c36e087832d7fb953d5547 Update: The givex team mentioned that the issue is resolved. We're currently monitoring the resolution. If your store still has issues with the givex or scene card, please log a portal ticket and provide us with the card number and error message. The next update will be provided by tomorrow morning. Thank you Recipe IT https://status.recipeunlimited.com/incident/431944 Thu, 19 Sep 2024 23:24:00 -0000 https://status.recipeunlimited.com/incident/431944#e2960581f0ebd89e86d0c4a6ca32ff8fb56ef8574eff10be48b80cd31d25b6fc The issue is under investigation by the givex support team. We are constantly working with them. If your store has issues with the givex or scene card, please provide us the card number and error code on the screen. You can provide these details by logging a portal ticket at help.cara.com Thank you Recipe IT https://status.recipeunlimited.com/incident/430751 Wed, 18 Sep 2024 00:38:02 -0000 https://status.recipeunlimited.com/incident/430751#ac3a32e187ea284525123b7a054fe25487426d9617a51d78d9833384de5dfcef MyMicros Status recovered. https://status.recipeunlimited.com/incident/430751 Wed, 18 Sep 2024 00:32:53 -0000 https://status.recipeunlimited.com/incident/430751#6c19de30aa8af5549fc9c9890e9016b107e5e5eca980e8e116a6dbddc987e6e5 MyMicros Status went down. https://status.recipeunlimited.com/incident/430751 Wed, 18 Sep 2024 00:28:52 -0000 https://status.recipeunlimited.com/incident/430751#a4039148f59506f0ec76d8d7f3cffcb8e66bb3faabb3da38c5934518d9341e64 MyMicros Status recovered. https://status.recipeunlimited.com/incident/430751 Wed, 18 Sep 2024 00:19:04 -0000 https://status.recipeunlimited.com/incident/430751#fd93757f7c373ff325bd3981ec155cbbc762c5610f43060411e050e17a1f0349 MyMicros Status went down. https://status.recipeunlimited.com/incident/430751 Wed, 18 Sep 2024 00:16:15 -0000 https://status.recipeunlimited.com/incident/430751#1cb0eddb402499bcec916c309d8320c01267a4345d0aa2c5635a169ebaa1c98a MyMicros Status recovered. https://status.recipeunlimited.com/incident/430751 Tue, 17 Sep 2024 23:22:52 -0000 https://status.recipeunlimited.com/incident/430751#912b7e8bb090cd92684d85a0be3580dea907bd5d39153df704b53a026efd7332 MyMicros Status went down. https://status.recipeunlimited.com/incident/428296 Thu, 12 Sep 2024 19:05:57 -0000 https://status.recipeunlimited.com/incident/428296#620d53ae3a5b81536ca6b8be0968e5797f4b39c8626c34fb2be6b255887906bc MyMicros Status recovered. https://status.recipeunlimited.com/incident/428296 Thu, 12 Sep 2024 18:58:45 -0000 https://status.recipeunlimited.com/incident/428296#e2f1083c21a33adc5fc8f8682eb2f6d0b493f702ea03d331e6cffa3b5cee68e2 MyMicros Status went down. https://status.recipeunlimited.com/incident/428296 Thu, 12 Sep 2024 18:54:27 -0000 https://status.recipeunlimited.com/incident/428296#cda76ddfcf5a26b21c7da4abc5f3d8f9db89d5fefa3a2602ff33a7a9e308787b MyMicros Status recovered. https://status.recipeunlimited.com/incident/428296 Thu, 12 Sep 2024 18:52:26 -0000 https://status.recipeunlimited.com/incident/428296#3c34aa061b6c5025e3b77ed55b34fe7917bd693965ca08dfbdaaf5ffef9b16d5 MyMicros Status went down. https://status.recipeunlimited.com/incident/428296 Thu, 12 Sep 2024 18:05:38 -0000 https://status.recipeunlimited.com/incident/428296#4c3a699404ce476c7d192570104c38105814e2267e759a3021a1e8bb166d242e MyMicros Status recovered. https://status.recipeunlimited.com/incident/428296 Thu, 12 Sep 2024 17:59:17 -0000 https://status.recipeunlimited.com/incident/428296#609dfb2d73ab0b95ca52bcdae6f8e388c048775ad5617582e966427d27844e43 MyMicros Status went down. https://status.recipeunlimited.com/incident/428296 Thu, 12 Sep 2024 17:54:25 -0000 https://status.recipeunlimited.com/incident/428296#520d3332bd346192a90ba7f0a806537da8474343a94110a0406ef4edc23a7eca MyMicros Status recovered. https://status.recipeunlimited.com/incident/428296 Thu, 12 Sep 2024 17:53:25 -0000 https://status.recipeunlimited.com/incident/428296#a119df3574c5e94b083d57217403669f4c9c7bfa7c3703aaefd6dd6a5379f69c MyMicros Status went down. https://status.recipeunlimited.com/incident/427486 Wed, 11 Sep 2024 18:28:20 -0000 https://status.recipeunlimited.com/incident/427486#e8dd4c3bd3491f82f77566eed7e5966f3ae0cf64850a1a9b6c896d6b25d6cac9 MyMicros Status recovered. https://status.recipeunlimited.com/incident/427486 Wed, 11 Sep 2024 18:24:56 -0000 https://status.recipeunlimited.com/incident/427486#fac9c51e8f49a4da4f9f393c8b666e6c1f51e95b73c4abe890438fbf517dfc09 MyMicros Status went down. https://status.recipeunlimited.com/incident/427486 Wed, 11 Sep 2024 18:19:31 -0000 https://status.recipeunlimited.com/incident/427486#f3078b59064e47bcfcfb5afc8c723901946260500b771231d352abdd41124482 MyMicros Status recovered. https://status.recipeunlimited.com/incident/427486 Wed, 11 Sep 2024 18:17:25 -0000 https://status.recipeunlimited.com/incident/427486#2b93a31985854f8b77a6a8cdad8473778ce07a81b6106a5cf10a926a815f9c53 MyMicros Status went down. https://status.recipeunlimited.com/incident/427486 Wed, 11 Sep 2024 18:17:04 -0000 https://status.recipeunlimited.com/incident/427486#9a66cb3498f9d005fecec264bae7a2e875bee2f4a063bf8d0deb806ea17f533d MyMicros Status recovered. https://status.recipeunlimited.com/incident/427486 Wed, 11 Sep 2024 18:12:13 -0000 https://status.recipeunlimited.com/incident/427486#3723f922eb1d0a40f109f4a03d771068f62efc00b818a5d5c1670ffd1354f489 MyMicros Status went down. https://status.recipeunlimited.com/incident/427486 Wed, 11 Sep 2024 07:24:54 -0000 https://status.recipeunlimited.com/incident/427486#6c101c6b5a348a53031b9480f742f9e21ac44dcd5f497f5f45471ef4b616560b Givex Primary Service Status recovered. https://status.recipeunlimited.com/incident/427486 Wed, 11 Sep 2024 07:22:03 -0000 https://status.recipeunlimited.com/incident/427486#04fd3710ee47e6afe423c5eb39834a685fa3fe9efe4c62634be6975169b0a5e4 Givex Primary Service Status went down. https://status.recipeunlimited.com/incident/425022 Fri, 06 Sep 2024 09:53:46 -0000 https://status.recipeunlimited.com/incident/425022#eedc60654e569a833bf218116b224c3dd70d5ca49c15c3ca5b267d4e4976eaf6 Givex Backup Service Status recovered. https://status.recipeunlimited.com/incident/425022 Fri, 06 Sep 2024 04:35:07 -0000 https://status.recipeunlimited.com/incident/425022#0f861ae8981b03f8ef4b78ff5d72ed2178cddef25cc305ab606cb9ff4a0b6931 Givex Backup Service Status went down. https://status.recipeunlimited.com/incident/424869 Thu, 05 Sep 2024 21:24:32 -0000 https://status.recipeunlimited.com/incident/424869#9841e7db4e5cb58864a51477d6d53cb09e892158c4031556a16b47d3b7ab26c2 The Burger's Priest Order Site Menu Load recovered. https://status.recipeunlimited.com/incident/424869 Thu, 05 Sep 2024 21:23:32 -0000 https://status.recipeunlimited.com/incident/424869#0ccc9460b216fdeb078323f378e44d518bf2d7ded6863994699e04dc420387b4 Fresh Order Site Menu Load recovered. https://status.recipeunlimited.com/incident/424869 Thu, 05 Sep 2024 21:23:14 -0000 https://status.recipeunlimited.com/incident/424869#9bde228d94a9ac2f39e95878c01f48d2365357fb8eb1e58404b6a523eb3797c8 The Burger's Priest Mobile App recovered. https://status.recipeunlimited.com/incident/424869 Thu, 05 Sep 2024 21:22:33 -0000 https://status.recipeunlimited.com/incident/424869#85ccb1319d5bd371cdab47eb60fc72a6b1ecee4e2c67eb958e175cc3fe9657be Fresh Mobile App recovered. https://status.recipeunlimited.com/incident/424869 Thu, 05 Sep 2024 21:22:12 -0000 https://status.recipeunlimited.com/incident/424869#6bfcc2d076d21d239b3a6d391b792ca0c84a90c7221ebf48d016f808cb939fc9 The Burger's Priest Website recovered. https://status.recipeunlimited.com/incident/424869 Thu, 05 Sep 2024 21:20:04 -0000 https://status.recipeunlimited.com/incident/424869#a48257310ba6db8ddc91a90fbb668e1f7f9ee6f7709e765f1611ba0230fd640d The Burger's Priest Mobile App went down. https://status.recipeunlimited.com/incident/424869 Thu, 05 Sep 2024 21:12:09 -0000 https://status.recipeunlimited.com/incident/424869#e41082187fc0d34083048313d49c87f8e12ee51dce93a6b5d986e1c4304a340e Fresh Mobile App went down. https://status.recipeunlimited.com/incident/424869 Thu, 05 Sep 2024 21:11:30 -0000 https://status.recipeunlimited.com/incident/424869#d800bac05fe7eb3f595bd69511a578dd25d5bc6e283b5210e1ca299cf61bc214 The Burger's Priest Order Site Menu Load went down. https://status.recipeunlimited.com/incident/424869 Thu, 05 Sep 2024 21:11:02 -0000 https://status.recipeunlimited.com/incident/424869#271ea0768b517fa797dbea2e2a870acdec613e9606f5648c17c91a12383db3a6 Fresh Order Site Menu Load went down. https://status.recipeunlimited.com/incident/424869 Thu, 05 Sep 2024 21:10:30 -0000 https://status.recipeunlimited.com/incident/424869#fefd71784a6d11a8c973a5a3c968d37bfabc1dd0d8e5e1c96e0a28266448edca The Burger's Priest Website went down. https://status.recipeunlimited.com/incident/387613 Wed, 04 Sep 2024 15:18:00 -0000 https://status.recipeunlimited.com/incident/387613#7b3ffb5a3672ddcc0b4b533600bf2846c33efba864298cfe3510569c332682ec The issue has been cleared https://status.recipeunlimited.com/incident/411929 Sat, 10 Aug 2024 19:49:00 -0000 https://status.recipeunlimited.com/incident/411929#ee9a887b6a063b558447bb721e1e9d450414741ffcde5577cc630e97effd218b The PATT devices have started working now. We're continuously following up with Chase for the resolution. Please continue to log a portal ticket at help.cara.com for further assistance. https://status.recipeunlimited.com/incident/411929 Sat, 10 Aug 2024 18:26:00 -0000 https://status.recipeunlimited.com/incident/411929#8133c14782590ed38807c0378fef1ab4bb89bb921af0f9536189988812432a07 Chase Paymentech found issues with Rogers's wireless network. They have logged a ticket with Rogers for further investigation. We are fully engaged with Chase and will provide the next update as it becomes available. Please reach out to Chase directly at 1-800-265-5158, if you don't have cellular connectivity and are unable to use the offline mode. https://status.recipeunlimited.com/incident/411929 Sat, 10 Aug 2024 18:23:00 -0000 https://status.recipeunlimited.com/incident/411929#bbb6a5bc24b8a2b8d407e4e78f049dcbfbfd8e7e656f8eab6ac9e9206db86a99 We're aware that multiple stores are reporting communication issues with Move5000 PATT devices. We're currently working with Chase to find out the root cause and solve it promptly. We inform you to use offline mode on the PATT machines to process the payment. Please find the attached document to put your devices in offline mode. https://docs.google.com/document/d/104bAnOPKx_DFKWoaR9Nl6tOCJ6jRY3pA/edit#heading=h.gjdgxs Please continue to log a portal ticket at help,cara.com as we're experiencing a high volume of calls and the response time is longer than normal. https://status.recipeunlimited.com/incident/400670 Fri, 19 Jul 2024 16:20:00 -0000 https://status.recipeunlimited.com/incident/400670#67073357876417d265a0ecb4b5e505b3e8722405217a8d51b10593f8e637241e The access to Dayforce has now been restored. Users should now be able to access the website and login using multi factor authentication. If you continue to experience any issues within our systems please open a ticket at help.cara.com and we will attend to it as soon as possible. Thank you Recipe IT https://status.recipeunlimited.com/incident/400670 Fri, 19 Jul 2024 14:27:00 -0000 https://status.recipeunlimited.com/incident/400670#464814dffcd2222a2605213b2d1c6bc96dc4be31da946f10760983aba3f801b6 Currently, there are reports that some users of DayForce cannot access the DayForce application. If you are experiencing outages within our systems please open a ticket at help.cara.com and we will attend to it as soon as possible. We are continuing to closely monitor for other impacts. Further updates will be sent shortly. https://status.recipeunlimited.com/incident/400670 Fri, 19 Jul 2024 13:11:00 -0000 https://status.recipeunlimited.com/incident/400670#a2ca9c4d992227d9dae88c95cfd1c0b82560633abd4159b2665e7b99a3ce77ff As you may be aware companies around the world are reporting major outages that appear to be caused by a faulty software update that was pushed out by cybersecurity company Crowdstrike. News media are reporting that affected users get the Windows BSOD or Blue Screen Of Death. Recipe does not use Crowdstrike in our environment and so far there are no known related outages. However we are assessing possible impacts since some of our service providers and vendors may be affected which can have a direct or indirect impact on our business. Further updates will be sent every 1 - 2 hours or earlier as needed. If you are experiencing outages within our systems please open a ticket at help.cara.com and we will attend to it as soon as possible. Thank you, Recipe I.T. https://status.recipeunlimited.com/incident/387613 Fri, 21 Jun 2024 16:17:00 -0000 https://status.recipeunlimited.com/incident/387613#071fb58a60e14cec841aa522ee6281f14092d4e453bccb867026f85c6718d735 We are receiving reports that some stores have issues with wired payment devices, IPP320 model. The stores are unable to take payments and the payment machine gives the error prompt "Term ID 402 not active". We're aware of this issue and escalated this to Chase for further assistance. We'll provide further updates as soon as we have more information. If you are facing this issue you're welcome to call Chase directly for assistance or please log a portal ticket at help.cara.com so we may add your store to the list affected. Thank you Recipe IT https://status.recipeunlimited.com/incident/387525 Fri, 21 Jun 2024 13:57:00 -0000 https://status.recipeunlimited.com/incident/387525#a4f81622c2c63cf1ffd3be5cb6d300104ecaee554ac30a6aad372c8b39b5c71f Our Level-2 team fixed the issue. We can see the PATT devices are communicating normally now. We'll keep monitoring the situation for some more time. We recommend rebooting the pin pad first if you still have issues and test the payment device again. Please continue to log a portal ticket at help.cara.com if you still have any questions. Thank you Recipe IT https://status.recipeunlimited.com/incident/387525 Fri, 21 Jun 2024 13:08:00 -0000 https://status.recipeunlimited.com/incident/387525#ff0e0f2c2ead460fe87b792759158b08b95d8e2ce53bf60da93496ee2fe9e512 We're receiving reports that some stores have issues with the Move 5000 PATT devices. The devices are giving "unable to communicate with server" prompts. We're fully aware of this issue and escalated this to our level 2 team for further investigation. Please use the offline mode option as a workaround for now. For instructions please reference. Move 5000 Offline tender We will provide further updates as soon as we have more details to share with you. If you are facing this issue or have any questions, please log a portal ticket at help.cara.com. https://status.recipeunlimited.com/incident/387052 Thu, 20 Jun 2024 21:30:00 -0000 https://status.recipeunlimited.com/incident/387052#456892511ea8a134498ee5c6a0f09c940d749c13959766d34cefbb7f00e7eaf4 We can confirm that the RMS portal is working normally now. However, we are still monitoring the RMS functionality within the Jarvis app. Our Netops team is engaged with the Jarvis team to address the situation. We'll share another update as we have new findings. Please continue to log a portal ticket at help.cara.com if you have any questions. Thank you Recipe IT https://status.recipeunlimited.com/incident/387052 Thu, 20 Jun 2024 20:58:00 -0000 https://status.recipeunlimited.com/incident/387052#b00e294ea0450d0d14e818fa01416a759bc40cd8c65da8353e994a558bc1e570 The vendor has fixed the issue by updating the details provided by the Netops team. We can confirm that the RMS portal is fully operational again. We'll continue to monitor the situation for some more time. Please reload the webpage, and if you still have any issues, please log a portal ticket at help.cara.com. Thank you Recipe IT https://status.recipeunlimited.com/incident/387052 Thu, 20 Jun 2024 20:49:00 -0000 https://status.recipeunlimited.com/incident/387052#987fa605ab4765c65b19531926f25d3f6ff5bcb8090ce1f1fb0f35fc409d8ed6 We can confirm that the RMS portal is working normally now. However, we are still monitoring the RMS functionality within the Jarvis app. Our Netops team is engaged with the Jarvis team to address the situation. We'll share another update as we have new findings. https://status.recipeunlimited.com/incident/387052 Thu, 20 Jun 2024 16:15:00 -0000 https://status.recipeunlimited.com/incident/387052#14079fedca60dffcdac55eea068d4833cbb3e1bbc7b66ab7c2c807d86779dba8 We are aware of an issue occurring presently where the RMS page is not loading properly. We have actively engaged our networking team to look into this issue. Further updates will be sent. https://status.recipeunlimited.com/incident/387052 Thu, 20 Jun 2024 16:15:00 -0000 https://status.recipeunlimited.com/incident/387052#14079fedca60dffcdac55eea068d4833cbb3e1bbc7b66ab7c2c807d86779dba8 We are aware of an issue occurring presently where the RMS page is not loading properly. We have actively engaged our networking team to look into this issue. Further updates will be sent. https://status.recipeunlimited.com/incident/384367 Fri, 14 Jun 2024 18:51:00 -0000 https://status.recipeunlimited.com/incident/384367#bc259196b1540b0f8034056174bd8edd1cb1f97adec98cad56562cfafcf50924 We received confirmation from Chase that the issue is resolved by Telus. We have tested a few locations and received positive outcomes. We request you test your PATT devices, and if you still receive an error, please reboot the device first and test again. We'll be monitoring the situation for the next few hours. Please feel free to let us know if further assistance is required. https://status.recipeunlimited.com/incident/384367 Fri, 14 Jun 2024 17:57:00 -0000 https://status.recipeunlimited.com/incident/384367#0bec03be9675a69152fd1eaef7b12a21d53cd07744765d4fc7944c03ddd694bf Chase is still working with Telus directly to resolve this issue promptly. We're continuously engaged with Chase and will share an update as we receive new findings. https://status.recipeunlimited.com/incident/384367 Fri, 14 Jun 2024 15:15:00 -0000 https://status.recipeunlimited.com/incident/384367#86b269fb188ea8c4b8603fd03320786924e6e14085ca709009cd0b637d6ef329 We got an update that Chase has issues with the cellular provider- TELUS. This is impacting the communication of PATT devices with the server. The issue is currently escalated to TELUS, and we're fully engaged with the vendor to provide us an update as soon as possible. https://status.recipeunlimited.com/incident/384367 Fri, 14 Jun 2024 14:14:00 -0000 https://status.recipeunlimited.com/incident/384367#c983a299e8a42c2f2842fde6b9af31e582dbb39679ffbda43133c3a68ec2a823 We're getting reports that the stores have issues with Move 5000 PATT devices. The devices are getting communication errors with the server. We're aware of this issue and currently working with Chase to resolve it as soon as possible. Please log a portal ticket at our helpdesk portal help.cara.com, and we'll reach out to you. https://status.recipeunlimited.com/incident/369542 Wed, 15 May 2024 05:08:58 -0000 https://status.recipeunlimited.com/incident/369542#d7836298f6d72f64ecf0fb768e4a6bdcdd72e3f02b50f8a50c2c1334ff8f2ef7 Givex Backup Service Status recovered. https://status.recipeunlimited.com/incident/369542 Wed, 15 May 2024 05:08:21 -0000 https://status.recipeunlimited.com/incident/369542#e02b12035f1dc8f0d21447cba8e965d6ebec0f25d35837802a713811e1652fb3 Givex Backup Service Status went down. https://status.recipeunlimited.com/incident/364082 Fri, 03 May 2024 12:54:35 -0000 https://status.recipeunlimited.com/incident/364082#9d768ac7a819440b49d1fdf62392387cdd55786e2374b0e6665ba382cddfb85c MyMicros Status recovered. https://status.recipeunlimited.com/incident/364082 Fri, 03 May 2024 12:51:04 -0000 https://status.recipeunlimited.com/incident/364082#5e5afe7f572aa252764afcb0529d5bfd7e1a74f2b66ae634014d0c85e2b25b89 MyMicros Status went down. https://status.recipeunlimited.com/incident/363042 Wed, 01 May 2024 15:17:37 -0000 https://status.recipeunlimited.com/incident/363042#007e2d45dc80bdbb2f80eeb5bc189c503def6d47775ae225172a8325a55e6304 RMS EOD recovered. https://status.recipeunlimited.com/incident/363042 Wed, 01 May 2024 15:10:31 -0000 https://status.recipeunlimited.com/incident/363042#1904230f52694e0a8b00eca199a07894df96629ce34b468b2df875bd3125f06f RMS EOD went down. https://status.recipeunlimited.com/incident/358856 Mon, 22 Apr 2024 11:34:59 -0000 https://status.recipeunlimited.com/incident/358856#ee1344efb4f17c4894f907d0ad11f1e780c810a73b8f51a1acdf088962cda705 MyMicros Status recovered. https://status.recipeunlimited.com/incident/358856 Mon, 22 Apr 2024 10:46:55 -0000 https://status.recipeunlimited.com/incident/358856#dd5b264bc0f454f698d21fc05d5f65c27c44790b0da28c3e49e05a725e82212c MyMicros Status went down. https://status.recipeunlimited.com/incident/356036 Tue, 16 Apr 2024 13:15:17 -0000 https://status.recipeunlimited.com/incident/356036#649f374eeff506a985b337db303cf0d87cc99bb20d81e723f8b0f3cde27a933e MyMicros Status recovered. https://status.recipeunlimited.com/incident/356036 Tue, 16 Apr 2024 08:54:22 -0000 https://status.recipeunlimited.com/incident/356036#6068148884e1e422f63e3c9484f8ba1adecf4e8cd6d1832f35df643cdb9b7f2b MyMicros Status went down. https://status.recipeunlimited.com/incident/353295 Thu, 11 Apr 2024 00:49:01 -0000 https://status.recipeunlimited.com/incident/353295#8955ae4db580ec978a84a209ee9c0dc549fc67efc7e7b7f07515f603b88e2721 MyMicros Status recovered. https://status.recipeunlimited.com/incident/353295 Wed, 10 Apr 2024 22:33:59 -0000 https://status.recipeunlimited.com/incident/353295#c55644193a6e33d6b3623ebdec0877c7cf737a58b46130babbc27438ca9fe180 MyMicros Status went down. https://status.recipeunlimited.com/incident/352612 Mon, 08 Apr 2024 15:43:00 -0000 https://status.recipeunlimited.com/incident/352612#670eda7f9f17f464a96ac3b0e3e65092854044cc432ad2d2b3044dffc3e0051a The I.T Servicedesk team is aware of an ongoing issue affecting POS at the store level. We have engaged our Technical Service team which has already started to deploy a fix to the stores. This will take time. Please reboot one of your POS terminals in about 15 minutes from now to see if the update has taken place. We apologize for any inconvience for this issue. https://status.recipeunlimited.com/incident/339863 Tue, 02 Apr 2024 14:51:28 -0000 https://status.recipeunlimited.com/incident/339863#209e17b695dac87e57c95c3796b37ada7c8b601dc1235a2527937acc2e05f7f2 RMS EOD recovered. https://status.recipeunlimited.com/incident/339863 Tue, 02 Apr 2024 14:49:37 -0000 https://status.recipeunlimited.com/incident/339863#d0cef158d59523366347c9d196dc0019c825ae00815c49e9e0640ec299a66bc1 RMS EOD went down. https://status.recipeunlimited.com/incident/339863 Thu, 14 Mar 2024 04:46:26 -0000 https://status.recipeunlimited.com/incident/339863#bc3ed5cd039347ad5ef206a4c340575a7e72e45b89a9077d3ec954e802adffac Givex Backup Service Status recovered. https://status.recipeunlimited.com/incident/339863 Thu, 14 Mar 2024 04:38:28 -0000 https://status.recipeunlimited.com/incident/339863#c6a7064770e037730b8cb81f1118edffa2e56a1bd4d51f38297e07ea81640024 Givex Backup Service Status went down. https://status.recipeunlimited.com/incident/335140 Sun, 03 Mar 2024 21:37:00 -0000 https://status.recipeunlimited.com/incident/335140#65e7a4660543dc28984f3d43e65faef23f932f8bd8125636f57e9391c49739dc The issue affecting the Jarvis app has been resolved. If you continue to get this issue, Please open a support case via https://help.cara.com https://status.recipeunlimited.com/incident/325949 Tue, 13 Feb 2024 08:20:59 -0000 https://status.recipeunlimited.com/incident/325949#819bada33253b5a1149857f72b283b68af909212dd227aaede8cc394a2f9821b Givex Primary Service Status recovered. https://status.recipeunlimited.com/incident/325949 Tue, 13 Feb 2024 05:20:47 -0000 https://status.recipeunlimited.com/incident/325949#4367bc33d6aca946fbf74afbd88c41d99304864978d0c30a261f2022186f1594 Givex Primary Service Status went down. https://status.recipeunlimited.com/incident/324604 Fri, 09 Feb 2024 19:51:00 -0000 https://status.recipeunlimited.com/incident/324604#e1f2a97333125b5fbdc87a6140e82839028837c756d747edc89cb2cf4ccdd10a Please note that the issue has been resolved by the vendor. The stores can successfully run EODs now. https://status.recipeunlimited.com/incident/324604 Fri, 09 Feb 2024 14:54:00 -0000 https://status.recipeunlimited.com/incident/324604#e8bb805084aff63d141ade4303bb55ce0fd4065c1307cbc3fc783de4c64e34fc We are aware of some users who are unable to run the RMS EOD day due to a sales validation issue. We have engaged our vendor and they're working on a fix. Please continue to log a portal ticket at help.cara.com, and we'll reach out to you ASAP. https://status.recipeunlimited.com/incident/323829 Fri, 09 Feb 2024 01:06:05 -0000 https://status.recipeunlimited.com/incident/323829#ca8e0dbf330a341984e2ff1a21e93adffd28ce866dabaa86dda477c019bb770a Harvey's Mobile App recovered. https://status.recipeunlimited.com/incident/323829 Fri, 09 Feb 2024 00:35:30 -0000 https://status.recipeunlimited.com/incident/323829#5a8018048507da7c6842da241ec80ab2c6b7a2ce656d5b259985d50663f1573b Harvey's Mobile App went down. https://status.recipeunlimited.com/incident/323829 Fri, 09 Feb 2024 00:24:02 -0000 https://status.recipeunlimited.com/incident/323829#e1f12766579277f5c5d05cf14c1c1b665e0687542437a9d795a2f3b086d94e61 Harvey's Mobile App recovered. https://status.recipeunlimited.com/incident/323829 Fri, 09 Feb 2024 00:00:08 -0000 https://status.recipeunlimited.com/incident/323829#188a50217134e83c76ac91594403f5f21c7e4a70ccb11368409817015e2c04ab MyMicros Status recovered. https://status.recipeunlimited.com/incident/323829 Thu, 08 Feb 2024 23:59:15 -0000 https://status.recipeunlimited.com/incident/323829#73acb50b9e3e43e73cd7d55f7c5aa8359deb298e30cc5f3d876f19f1cca0bb90 MyMicros Status went down. https://status.recipeunlimited.com/incident/323829 Thu, 08 Feb 2024 23:26:00 -0000 https://status.recipeunlimited.com/incident/323829#abc21726da246497c1a99e1e0b2f5bf948aca46cb0500b5c2dbb343e4594ba65 Harvey's Mobile App went down. https://status.recipeunlimited.com/incident/323829 Thu, 08 Feb 2024 23:18:06 -0000 https://status.recipeunlimited.com/incident/323829#9fb1580d129d8a2c2712b39ea7d27cf4754db9d20d9f7060e693c61cf7318d17 Harvey's Mobile App recovered. https://status.recipeunlimited.com/incident/323829 Thu, 08 Feb 2024 23:16:17 -0000 https://status.recipeunlimited.com/incident/323829#f377d1f02603d81f1c19c3248e9d927df1ee5c8e11fd210e3c125c556f702a9d Harvey's Mobile App went down. https://status.recipeunlimited.com/incident/323829 Thu, 08 Feb 2024 22:19:41 -0000 https://status.recipeunlimited.com/incident/323829#f6b73cf7c12694ffdfe105cb9f840c983768e5a1a07bd53372fe5b965c05e545 Harvey's Mobile App recovered. https://status.recipeunlimited.com/incident/323829 Thu, 08 Feb 2024 22:14:28 -0000 https://status.recipeunlimited.com/incident/323829#c8df05873a4637fb33bfb4f4719dd2d28a725b453053b4e8b9d51f5a5055a500 Harvey's Mobile App went down. https://status.recipeunlimited.com/incident/323829 Thu, 08 Feb 2024 22:01:53 -0000 https://status.recipeunlimited.com/incident/323829#615a1ba5b9350ac521c3fd3fb204d6da71e6f7712487d89b07ebe5f8daba5cc9 Harvey's Mobile App recovered. https://status.recipeunlimited.com/incident/323829 Thu, 08 Feb 2024 21:59:08 -0000 https://status.recipeunlimited.com/incident/323829#f7b56528e09d94c3690c1c94e5921cfc0c2c4925cbdd99cf099110047c400314 Harvey's Mobile App went down. https://status.recipeunlimited.com/incident/323829 Thu, 08 Feb 2024 07:49:49 -0000 https://status.recipeunlimited.com/incident/323829#53c5c21203b67575c23f492a9acaf10fdddb2f8994b7231540a75b0c399684c4 Harvey's Mobile App recovered. https://status.recipeunlimited.com/incident/323829 Thu, 08 Feb 2024 07:49:15 -0000 https://status.recipeunlimited.com/incident/323829#c48a91eb6d04fcfee099c948d8bf172d3543f70a27342a8009c4366a11302078 Harvey's Mobile App went down. https://status.recipeunlimited.com/incident/323829 Thu, 08 Feb 2024 07:26:49 -0000 https://status.recipeunlimited.com/incident/323829#855e60cea2354a053553c29629cb0fabb9d126aa0a38e9dd563c05c3aef9bc48 Harvey's Mobile App recovered. https://status.recipeunlimited.com/incident/323829 Thu, 08 Feb 2024 07:23:03 -0000 https://status.recipeunlimited.com/incident/323829#e9329a5dd2316e2ee768944b1ab76dc642d8bd31832a209fd499b33a329e73b9 Harvey's Mobile App went down. https://status.recipeunlimited.com/incident/323829 Thu, 08 Feb 2024 06:28:35 -0000 https://status.recipeunlimited.com/incident/323829#39aa30be24ca0816afcce397246faef022135b8f4a2558578fc8c5f13ead9535 Harvey's Mobile App recovered. https://status.recipeunlimited.com/incident/323829 Thu, 08 Feb 2024 06:19:00 -0000 https://status.recipeunlimited.com/incident/323829#00b35d3c45fa4af7346e6d39e9bc69f412b13185f26483cc64dfcadf8180b69d Harvey's Mobile App went down. https://status.recipeunlimited.com/incident/321761 Sat, 03 Feb 2024 16:37:49 -0000 https://status.recipeunlimited.com/incident/321761#e021f01ff118d870a30bbd76475414dba5b4215ff3577aeb7eaa0f588779bf29 Givex Backup Service Status recovered. https://status.recipeunlimited.com/incident/321761 Sat, 03 Feb 2024 16:36:58 -0000 https://status.recipeunlimited.com/incident/321761#e33a96aeccde2320492ba266c6b20db25c142016fd612dcdd81343694a36f05e Givex Backup Service Status went down. https://status.recipeunlimited.com/incident/316899 Wed, 24 Jan 2024 16:46:30 -0000 https://status.recipeunlimited.com/incident/316899#29f28f0b95c907fd7cf1e7fd7309caf78f25d306aac4cc408e0883855ad6f0bb The Burger's Priest Website recovered. https://status.recipeunlimited.com/incident/316899 Wed, 24 Jan 2024 16:41:10 -0000 https://status.recipeunlimited.com/incident/316899#08a71f7f3242e25e4a6b689045ea106c136ad3a7b416487460e18cf651feed28 The Burger's Priest Website went down. https://status.recipeunlimited.com/incident/314516 Fri, 19 Jan 2024 14:39:59 -0000 https://status.recipeunlimited.com/incident/314516#e4e11dcb79ea7e35bbafdae12af7c60729d666b13e085fd91fc2836fe4e38b87 MyMicros Status recovered. https://status.recipeunlimited.com/incident/314516 Thu, 18 Jan 2024 14:16:01 -0000 https://status.recipeunlimited.com/incident/314516#88bf47ba33092c7e6fe080be90b18585c5ffb39a9c38c274a09b1816988e3f6a MyMicros Status went down. https://status.recipeunlimited.com/incident/313701 Thu, 18 Jan 2024 04:05:00 +0000 https://status.recipeunlimited.com/incident/313701#9f8f676e305bb3953d0de0c34dd7edecb98b4de289272c485e5c7850c09eb294 Maintenance completed https://status.recipeunlimited.com/incident/313701 Wed, 17 Jan 2024 02:00:00 -0000 https://status.recipeunlimited.com/incident/313701#796d350ba91f9aee9c6681230e7a1a9feb13c76cfa9f9bc557f28ff6cdee707a MyMicros and the iCare Employee Discount program will be temporarily unavailable starting from 9:00PM EST unti 6:00AM EST. Please note, posting jobs to MyMicros will be delayed the following day. https://status.recipeunlimited.com/incident/313061 Mon, 15 Jan 2024 21:03:42 -0000 https://status.recipeunlimited.com/incident/313061#e2b04cca563da46c8254fa38bc2f0d11a80c4f838e67a972a03de0b2a44cc990 The Burger's Priest Website recovered. https://status.recipeunlimited.com/incident/313061 Mon, 15 Jan 2024 15:21:48 -0000 https://status.recipeunlimited.com/incident/313061#eb2ce4576eac17ca3ed54eb3cdd5be002b65f1860088183158ae7588556f4995 The Burger's Priest Website went down. https://status.recipeunlimited.com/incident/312370 Sun, 14 Jan 2024 22:03:00 -0000 https://status.recipeunlimited.com/incident/312370#6888e47d9b98344e8684b044c17414b00112c7631dfa9ccf59d7714bb4331211 Our Support Teams have applied their fix and we can confirm resolution to these issues. Please create a ticket at help.cara.com if your store is still affected. We apologize for any inconvenience this has caused. IT Service Desk https://status.recipeunlimited.com/incident/312370 Sun, 14 Jan 2024 22:03:00 -0000 https://status.recipeunlimited.com/incident/312370#6888e47d9b98344e8684b044c17414b00112c7631dfa9ccf59d7714bb4331211 Our Support Teams have applied their fix and we can confirm resolution to these issues. Please create a ticket at help.cara.com if your store is still affected. We apologize for any inconvenience this has caused. IT Service Desk https://status.recipeunlimited.com/incident/312370 Sun, 14 Jan 2024 22:03:00 -0000 https://status.recipeunlimited.com/incident/312370#6888e47d9b98344e8684b044c17414b00112c7631dfa9ccf59d7714bb4331211 Our Support Teams have applied their fix and we can confirm resolution to these issues. Please create a ticket at help.cara.com if your store is still affected. We apologize for any inconvenience this has caused. IT Service Desk https://status.recipeunlimited.com/incident/312370 Sun, 14 Jan 2024 22:03:00 -0000 https://status.recipeunlimited.com/incident/312370#6888e47d9b98344e8684b044c17414b00112c7631dfa9ccf59d7714bb4331211 Our Support Teams have applied their fix and we can confirm resolution to these issues. Please create a ticket at help.cara.com if your store is still affected. We apologize for any inconvenience this has caused. IT Service Desk https://status.recipeunlimited.com/incident/312370 Sun, 14 Jan 2024 04:22:00 -0000 https://status.recipeunlimited.com/incident/312370#835b5bae32bb4fb885483d240d767da0728f1de97ca4ec3c1b2be23c9132d814 We are continuing to work with our support teams to resolve the issue as soon as possible. Further updates will be sent tomorrow. Please create a ticket at help.cara.com if your store is affected. We apologize for any inconvenience this has caused. IT Service Desk https://status.recipeunlimited.com/incident/312370 Sun, 14 Jan 2024 04:22:00 -0000 https://status.recipeunlimited.com/incident/312370#835b5bae32bb4fb885483d240d767da0728f1de97ca4ec3c1b2be23c9132d814 We are continuing to work with our support teams to resolve the issue as soon as possible. Further updates will be sent tomorrow. Please create a ticket at help.cara.com if your store is affected. We apologize for any inconvenience this has caused. IT Service Desk https://status.recipeunlimited.com/incident/312370 Sun, 14 Jan 2024 04:22:00 -0000 https://status.recipeunlimited.com/incident/312370#835b5bae32bb4fb885483d240d767da0728f1de97ca4ec3c1b2be23c9132d814 We are continuing to work with our support teams to resolve the issue as soon as possible. Further updates will be sent tomorrow. Please create a ticket at help.cara.com if your store is affected. We apologize for any inconvenience this has caused. IT Service Desk https://status.recipeunlimited.com/incident/312370 Sun, 14 Jan 2024 04:22:00 -0000 https://status.recipeunlimited.com/incident/312370#835b5bae32bb4fb885483d240d767da0728f1de97ca4ec3c1b2be23c9132d814 We are continuing to work with our support teams to resolve the issue as soon as possible. Further updates will be sent tomorrow. Please create a ticket at help.cara.com if your store is affected. We apologize for any inconvenience this has caused. IT Service Desk https://status.recipeunlimited.com/incident/312266 Sun, 14 Jan 2024 03:07:00 -0000 https://status.recipeunlimited.com/incident/312266#bb9091f8f947567cb51b937594f34905f79b80b451deab4e00576420b52d2cbc The issue affecting the Recipe KDS app is now resolved. If you continue to have this issue, please create a web portal ticket at help.cara.com so we can further assist. Thank you Recipe IT https://status.recipeunlimited.com/incident/312313 Sun, 14 Jan 2024 00:27:00 -0000 https://status.recipeunlimited.com/incident/312313#882d24c6ee91b415306da3f3811ddbea3bf302b7ce948446112110341ae76ab5 The issue affecting Scene cards not working on POS/Move 5000 is now resolved. We're continuously monitoring for any changes. If there are still stores that have this issue, Please open up a web portal ticket at help.cara.com. IT Service Desk https://status.recipeunlimited.com/incident/312370 Sun, 14 Jan 2024 00:05:00 -0000 https://status.recipeunlimited.com/incident/312370#1206678b031db47a5be7bf658159a14096ffcea1c3ba1b1a5f7f9ffa8cd83274 We're still working with the vendor to resolve this issue promptly. We request you to log a portal ticket at help.cara.com or call us if you have any questions. Thank you Recipe IT https://status.recipeunlimited.com/incident/312370 Sun, 14 Jan 2024 00:05:00 -0000 https://status.recipeunlimited.com/incident/312370#1206678b031db47a5be7bf658159a14096ffcea1c3ba1b1a5f7f9ffa8cd83274 We're still working with the vendor to resolve this issue promptly. We request you to log a portal ticket at help.cara.com or call us if you have any questions. Thank you Recipe IT https://status.recipeunlimited.com/incident/312370 Sun, 14 Jan 2024 00:05:00 -0000 https://status.recipeunlimited.com/incident/312370#1206678b031db47a5be7bf658159a14096ffcea1c3ba1b1a5f7f9ffa8cd83274 We're still working with the vendor to resolve this issue promptly. We request you to log a portal ticket at help.cara.com or call us if you have any questions. Thank you Recipe IT https://status.recipeunlimited.com/incident/312370 Sun, 14 Jan 2024 00:05:00 -0000 https://status.recipeunlimited.com/incident/312370#1206678b031db47a5be7bf658159a14096ffcea1c3ba1b1a5f7f9ffa8cd83274 We're still working with the vendor to resolve this issue promptly. We request you to log a portal ticket at help.cara.com or call us if you have any questions. Thank you Recipe IT https://status.recipeunlimited.com/incident/312313 Sat, 13 Jan 2024 20:42:00 -0000 https://status.recipeunlimited.com/incident/312313#0302a9b6cf99de2a07778c49eb95921f6ae615d920950d440957e0d21f17b6d5 The scene team is continuing to work on the issue and we're fully engaged with them. Please continue to log a portal ticket at help.cara.com https://status.recipeunlimited.com/incident/312313 Sat, 13 Jan 2024 20:38:00 -0000 https://status.recipeunlimited.com/incident/312313#17d241f90c18af931a0b034ff6eea6ca022901c247f16e414e03c14c43303361 We're having issues with the scene card across multiple brands. The stores are unable to redeem/issue scene points and getting an error prompt. We're escalating this issue with scene support and request that you log a portal ticket at help.cara.com. We'll reach out to you ASAP and appreciate your patience on this. https://status.recipeunlimited.com/incident/312266 Sat, 13 Jan 2024 20:21:00 -0000 https://status.recipeunlimited.com/incident/312266#dc6c45e0b290c31d6154b47fc3c563e91d04b49d08283fab5dcdb015c52ed060 The fix has been applied to the Garnish KDS app and the update has been pushed to all the affected tablets. We're continuously monitoring the situation and working on the update of the Recipe KDS app. Garnish KDS: https://kds-uat.firebaseapp.com/#/login Recipe KDS: https://recipe-store.web.app/ We appreciate your patience and will continuously provide the next updates as they become available. https://status.recipeunlimited.com/incident/312266 Sat, 13 Jan 2024 18:28:00 -0000 https://status.recipeunlimited.com/incident/312266#84a5dcf9ef66c65d48fe7cc6602a5acca5eb3a3e81ace6b0786ca528072a7c5a The issue has been identified and we're working on a resolution with our supporting teams. Please continue to use the web URLs as a backup for apps. Garnish KDS: https://kds-uat.firebaseapp.com/#/login Recipe KDS: https://recipe-store.web.app/ We appreciate your patience on this and will provide the next update as we have new findings. https://status.recipeunlimited.com/incident/312266 Sat, 13 Jan 2024 16:59:00 -0000 https://status.recipeunlimited.com/incident/312266#94833dfe10147674f2d1275b85969154264e8e037ffb03e6b87bdd0a0187aa06 The issue has been escalated to our level-2 team for the resolution. We recommend you use these web URLs as a workaround on your MWS browser. Garnish KDS: https://kds-uat.firebaseapp.com/#/login Recipe KDS: https://recipe-store.web.app/ https://status.recipeunlimited.com/incident/312266 Sat, 13 Jan 2024 16:51:00 -0000 https://status.recipeunlimited.com/incident/312266#4000e697bf4ea4684e6811bf498b34fe21701d78c822aaf32373827b5d1aabc0 We are aware that stores are getting the Recipe KDS no longer available error on the tablet. We're investigating this issue further. Please reboot the tablet as tier-1 and log a portal ticket to help.cara.com if the issue persists. We'll reach you ASAP. https://status.recipeunlimited.com/incident/302478 Fri, 12 Jan 2024 11:17:59 -0000 https://status.recipeunlimited.com/incident/302478#904dddaec8a78fc58310f69626c4b2f7fbc588a288ac14bda9a9d0d05acce425 MyMicros Status recovered. https://status.recipeunlimited.com/incident/302478 Fri, 12 Jan 2024 11:16:58 -0000 https://status.recipeunlimited.com/incident/302478#acd232b158b41426f9648a7991bdfe61c5159cd7b26dda98cef53fe0fc392e3d MyMicros Status went down. https://status.recipeunlimited.com/incident/302478 Wed, 10 Jan 2024 00:31:16 -0000 https://status.recipeunlimited.com/incident/302478#c1524658f698ef91bf822aa02685cdde6ad19b4707e63b83688c8925358ce935 Givex Backup Service Status recovered. https://status.recipeunlimited.com/incident/302478 Wed, 10 Jan 2024 00:30:18 -0000 https://status.recipeunlimited.com/incident/302478#415c49b51a7907065dcbb6be4e4ad2698b8b8e81615fbb47c0099e7cead322dd Givex Backup Service Status went down. https://status.recipeunlimited.com/incident/308531 Fri, 05 Jan 2024 05:15:00 -0000 https://status.recipeunlimited.com/incident/308531#aa69b39a4ba5d2946637f8e13ea90fc081e068d31471e7cb44a7980a2ab975eb Rogers confirmed the issue is resolved and the services are reinstating back. We'll keep monitoring this overnight and will provide the next update tomorrow morning. https://status.recipeunlimited.com/incident/308531 Fri, 05 Jan 2024 02:52:00 -0000 https://status.recipeunlimited.com/incident/308531#4c6cd1ebed3c9bb3493803c0521fb9ef6a5be07631067e31c3eaa68a9b63cde0 We're still working with Rogers to resolve this issue promptly. They had a brief outage between 7:15 - 8:15 pm which may impacted some services. Please note that this has only affected a few locations that have reported this issue initially. We'll share an update as we hear back from Rogers. We request you to log a portal ticket at help.cara.com or call us if you have any questions. Thank you Recipe IT https://status.recipeunlimited.com/incident/308531 Thu, 04 Jan 2024 22:47:00 -0000 https://status.recipeunlimited.com/incident/308531#1564657ba0b2820bc15c07a583dc920b4d2435548e5f6aae674c5d22be1235c8 We've received reports from our ISP vendor, Rogers, that the internet services are degraded for some WBI (Wireless Business Internet) accounts. This may impact the connection for the manager's workstation or WIFI devices such as tablets. We're continuously working with Rogers to resolve the issue and would like you to log a portal ticket at our web portal help.cara.com if you're affected. We'll reach out to you ASAP, and appreciate your patience on this. https://status.recipeunlimited.com/incident/307309 Tue, 02 Jan 2024 00:12:00 -0000 https://status.recipeunlimited.com/incident/307309#5661eaf4e35f97b16b1daff99c9144eaf7a9146392c0da0e3eadf8309e0f1625 The issue affecting the Swiss eComm prepaid orders stuck in Prep is now resolved. We're continuously monitoring for any changes. If there are still stores that have this issue, Please open up a web portal ticket at help.cara.com. IT Service Desk https://status.recipeunlimited.com/incident/302478 Sat, 30 Dec 2023 09:51:36 -0000 https://status.recipeunlimited.com/incident/302478#dfaa184bbc23af7314aa41a0dca2de45ffffe4932a19e61894aa4ed3a15763ed RMS Purchase Order Download (from BY) recovered. https://status.recipeunlimited.com/incident/302478 Sat, 30 Dec 2023 09:51:36 -0000 https://status.recipeunlimited.com/incident/302478#dfaa184bbc23af7314aa41a0dca2de45ffffe4932a19e61894aa4ed3a15763ed RMS Purchase Order Download (from BY) recovered. https://status.recipeunlimited.com/incident/302478 Sat, 30 Dec 2023 09:42:10 -0000 https://status.recipeunlimited.com/incident/302478#28c7496d22ece41ee443c6f3bac310b897ff0349f2cde3e81682e3de71be0165 RMS Purchase Order Download (from BY) went down. https://status.recipeunlimited.com/incident/302478 Sat, 30 Dec 2023 09:42:10 -0000 https://status.recipeunlimited.com/incident/302478#28c7496d22ece41ee443c6f3bac310b897ff0349f2cde3e81682e3de71be0165 RMS Purchase Order Download (from BY) went down. https://status.recipeunlimited.com/incident/306229 Fri, 29 Dec 2023 16:53:00 -0000 https://status.recipeunlimited.com/incident/306229#9de6be366f7e770f9dece8f330ab29d738107373a10956defd9d31a2f40b9151 The issue has been resolved as stores can complete EOD. If you still have any issues please log a web portal ticket and we'll reach out to you. https://status.recipeunlimited.com/incident/306229 Fri, 29 Dec 2023 13:59:00 -0000 https://status.recipeunlimited.com/incident/306229#4e81bd89acbba529163011058aac0712e40ddf41bd4c917bb23473b71b3b5199 We're seeing a report where multiple sites reported that they're unable to complete the EOD as the sales validation did not run for yesterday's date. We're aware of this incident and are checking this with our vendor. Please open a web portal ticket at help.cara.com and we'll reach you ASAP. https://status.recipeunlimited.com/incident/303856 Fri, 22 Dec 2023 18:13:00 -0000 https://status.recipeunlimited.com/incident/303856#f3787eadfed14796033a66ea0d2e789a163b5433c3b63cf001840786b02505f9 We have noticed most of the sites can do EOD as the sales validation was completed by our vendor. If you still have any issues please log a web portal ticket and we'll reach out to you. https://status.recipeunlimited.com/incident/303856 Fri, 22 Dec 2023 15:25:00 -0000 https://status.recipeunlimited.com/incident/303856#7cdf579292a7d9089ea088cb8fea4b714de43066c27f02a4a3558c8e4262291a We have escalated this case to our vendor to take a look at it. We'll provide another update as we receive new findings. Please continue to log a portal ticket at help.cara.com. We appreciate your patience in this matter. https://status.recipeunlimited.com/incident/303856 Fri, 22 Dec 2023 15:03:00 -0000 https://status.recipeunlimited.com/incident/303856#734f4fb80b615621c7d5a76ba7b806f915c0ac39bb153245be718a1e2fce87d5 We're seeing a report where multiple sites reported that they're unable to complete the EOD as the sales validation did not run for yesterday's date. We're aware of this and are checking this internally with our supporting team. Please open a web portal ticket at help.cara.com and we'll reach you ASAP. https://status.recipeunlimited.com/incident/295226 Sun, 03 Dec 2023 08:01:16 -0000 https://status.recipeunlimited.com/incident/295226#04a1d94421794c1c5d29b42028b1ed696fd3533d63d242c4069b883df124f7f4 RMS Purchase Order Upload (to BY) recovered. https://status.recipeunlimited.com/incident/295226 Sun, 03 Dec 2023 07:56:43 -0000 https://status.recipeunlimited.com/incident/295226#0231d98fab40fa43dcd5517d684f8a7457f8c8d417f7f52bf941c9b617909dbf RMS Purchase Order Upload (to BY) went down. https://status.recipeunlimited.com/incident/275844 Tue, 14 Nov 2023 05:45:00 -0000 https://status.recipeunlimited.com/incident/275844#9a25af928521dfd00c97631b53e306d30254c6a4d3a07ab03fbc1136b0e1f300 Uber has applied their fix. After confirming with multiple stores over the last few days, we now believe that this problem has been resolved. Please reach out to the Recipe IT Service Desk and open up a ticket through our portal, if issues persist. https://status.recipeunlimited.com/incident/275844 Wed, 08 Nov 2023 18:28:00 -0000 https://status.recipeunlimited.com/incident/275844#67ffdc533baca57a593f7430e35716a0fa907bda2c513ab1de0600b29dc94aea Our L2 team is reviewing any new reports of orders not integrating and continues to work with the Uber team for a final solution. We ask that you continue to report any new orders not integrating via help.cara.com so these can be passed on to our L2 team quickly. https://status.recipeunlimited.com/incident/282009 Fri, 03 Nov 2023 18:14:00 -0000 https://status.recipeunlimited.com/incident/282009#be6b81a6f61d4198b7246efa951b9e6b7ca4458bba8165bd7b19e09a59048fa7 We have confirmed all contacted sites have been stable since the initial reports this morning. Although the issue is resolved we will continue to monitor and review the cause with our vendor. https://status.recipeunlimited.com/incident/282009 Fri, 03 Nov 2023 15:35:00 -0000 https://status.recipeunlimited.com/incident/282009#4389ddb6818152c1de0f2a480daa7f2f6dc5775023e59c1e95e7862eefe1281a Please note that we have received some reports from locations on the Rogers Wireless Internet Service that their connection is degraded. We have been able to confirm that under 20 locations were intermittently affected. We have opened an urgent ticket with Rogers and they are working on it. We will provide another update within 1 hour or sooner. https://status.recipeunlimited.com/incident/275844 Wed, 25 Oct 2023 16:32:00 -0000 https://status.recipeunlimited.com/incident/275844#619fcbc4c6b696c0730fb9a3139ec989b427655a93587c077216efc871207b6c We're still working with Uber support to provide us with a solution to this issue. We'll share an update once we have new findings. Please log a portal ticket at help.cara.com if you haven't done yet. https://status.recipeunlimited.com/incident/275844 Mon, 23 Oct 2023 16:06:00 -0000 https://status.recipeunlimited.com/incident/275844#c49eca44c00d8313418e496d4a5a5f874a7689a106f3f9b09905a008e9f92c35 The Uber team made changes yesterday evening to correct the issue. We are monitoring for new reports but if you still see issues at your end, please create a portal ticket at help.cara.com with the order numbers and any errors on the POS/Tablet so we can escalate those quickly with the Uber team. https://status.recipeunlimited.com/incident/275844 Sat, 21 Oct 2023 15:17:00 -0000 https://status.recipeunlimited.com/incident/275844#8b51f62ebb50e5a2bf07bb3fd5e802151e2c125e078d8a191e0a932c21c16ea9 The Recipe IT Team is continuously working with Uber to get this issue resolved. We will provide another update as soon as we have more information to share. Thank you Recipe IT https://status.recipeunlimited.com/incident/273762 Fri, 20 Oct 2023 20:45:00 -0000 https://status.recipeunlimited.com/incident/273762#dc14013ad7ff2087d94462d514c8d641badf81336eec8bfe4aa3064e4db09a9a This issue has been resolved. After testing, we can confirm orders are working. If still facing issues, please call the IT Service Desk, and one of our analysts will assist you further. IT Service Desk https://status.recipeunlimited.com/incident/273762 Fri, 20 Oct 2023 20:45:00 -0000 https://status.recipeunlimited.com/incident/273762#dc14013ad7ff2087d94462d514c8d641badf81336eec8bfe4aa3064e4db09a9a This issue has been resolved. After testing, we can confirm orders are working. If still facing issues, please call the IT Service Desk, and one of our analysts will assist you further. IT Service Desk https://status.recipeunlimited.com/incident/273762 Tue, 17 Oct 2023 04:02:00 -0000 https://status.recipeunlimited.com/incident/273762#b719c7f2f7930590969df4adb93f61be45048ab6ddd14a490de77bf6a6d52833 Please be advised that the Fresh Online order portal and Fresh App are currently experiencing technical issues, which may affect your ability to place orders. We understand the inconvenience this may cause, The team is investigating the issue and stores may receive more calls from guests to place orders. We will provide another update tomorrow morning. Thank you, Recipe IT https://status.recipeunlimited.com/incident/273762 Tue, 17 Oct 2023 04:02:00 -0000 https://status.recipeunlimited.com/incident/273762#b719c7f2f7930590969df4adb93f61be45048ab6ddd14a490de77bf6a6d52833 Please be advised that the Fresh Online order portal and Fresh App are currently experiencing technical issues, which may affect your ability to place orders. We understand the inconvenience this may cause, The team is investigating the issue and stores may receive more calls from guests to place orders. We will provide another update tomorrow morning. Thank you, Recipe IT https://status.recipeunlimited.com/incident/259777 Fri, 15 Sep 2023 15:17:00 -0000 https://status.recipeunlimited.com/incident/259777#342ecf5d61bf81acbc281508c0afccfcabaa52a19539dc48b9f4e9ff99668a3e Please note that we are aware that the RMS End of Day is taking longer than expected to process. Why is this happening? RMS can only process so many locations at once; the other requests end up in a queue; the queue can get very large as locations all try to run EOD at the same time, and it is further getting clogged with more jobs as many stores are re-submitting the EOD just after a few minutes of it processing and not letting it complete its tasks. How can you help? If the EOD says processing, just let it run - open a different tab if you need to keep working on other things. Note: There may be times when you may need to wait 15-30 minutes for the job to complete as all your colleague's may also be running EOD at the same time. If you are getting errors when submitting EOD, please read the error carefully in case it is something you can resolve yourself such as a task not completed. If you still have issues please open a ticket at help.cara.com so we can investigate further. https://status.recipeunlimited.com/incident/259777 Fri, 15 Sep 2023 15:17:00 -0000 https://status.recipeunlimited.com/incident/259777#342ecf5d61bf81acbc281508c0afccfcabaa52a19539dc48b9f4e9ff99668a3e Please note that we are aware that the RMS End of Day is taking longer than expected to process. Why is this happening? RMS can only process so many locations at once; the other requests end up in a queue; the queue can get very large as locations all try to run EOD at the same time, and it is further getting clogged with more jobs as many stores are re-submitting the EOD just after a few minutes of it processing and not letting it complete its tasks. How can you help? If the EOD says processing, just let it run - open a different tab if you need to keep working on other things. Note: There may be times when you may need to wait 15-30 minutes for the job to complete as all your colleague's may also be running EOD at the same time. If you are getting errors when submitting EOD, please read the error carefully in case it is something you can resolve yourself such as a task not completed. If you still have issues please open a ticket at help.cara.com so we can investigate further. https://status.recipeunlimited.com/incident/259777 Fri, 15 Sep 2023 15:17:00 -0000 https://status.recipeunlimited.com/incident/259777#342ecf5d61bf81acbc281508c0afccfcabaa52a19539dc48b9f4e9ff99668a3e Please note that we are aware that the RMS End of Day is taking longer than expected to process. Why is this happening? RMS can only process so many locations at once; the other requests end up in a queue; the queue can get very large as locations all try to run EOD at the same time, and it is further getting clogged with more jobs as many stores are re-submitting the EOD just after a few minutes of it processing and not letting it complete its tasks. How can you help? If the EOD says processing, just let it run - open a different tab if you need to keep working on other things. Note: There may be times when you may need to wait 15-30 minutes for the job to complete as all your colleague's may also be running EOD at the same time. If you are getting errors when submitting EOD, please read the error carefully in case it is something you can resolve yourself such as a task not completed. If you still have issues please open a ticket at help.cara.com so we can investigate further. https://status.recipeunlimited.com/incident/256450 Fri, 08 Sep 2023 06:00:00 +0000 https://status.recipeunlimited.com/incident/256450#fc14d91b9d23b4793b5bfc411bd6f4fffb572c212125c76810158716c458d57d Maintenance completed https://status.recipeunlimited.com/incident/256450 Fri, 08 Sep 2023 06:00:00 +0000 https://status.recipeunlimited.com/incident/256450#fc14d91b9d23b4793b5bfc411bd6f4fffb572c212125c76810158716c458d57d Maintenance completed https://status.recipeunlimited.com/incident/256450 Fri, 08 Sep 2023 06:00:00 +0000 https://status.recipeunlimited.com/incident/256450#fc14d91b9d23b4793b5bfc411bd6f4fffb572c212125c76810158716c458d57d Maintenance completed https://status.recipeunlimited.com/incident/256450 Fri, 08 Sep 2023 06:00:00 +0000 https://status.recipeunlimited.com/incident/256450#fc14d91b9d23b4793b5bfc411bd6f4fffb572c212125c76810158716c458d57d Maintenance completed https://status.recipeunlimited.com/incident/256450 Fri, 08 Sep 2023 06:00:00 +0000 https://status.recipeunlimited.com/incident/256450#fc14d91b9d23b4793b5bfc411bd6f4fffb572c212125c76810158716c458d57d Maintenance completed https://status.recipeunlimited.com/incident/256450 Fri, 08 Sep 2023 06:00:00 +0000 https://status.recipeunlimited.com/incident/256450#fc14d91b9d23b4793b5bfc411bd6f4fffb572c212125c76810158716c458d57d Maintenance completed https://status.recipeunlimited.com/incident/256450 Fri, 08 Sep 2023 06:00:00 +0000 https://status.recipeunlimited.com/incident/256450#fc14d91b9d23b4793b5bfc411bd6f4fffb572c212125c76810158716c458d57d Maintenance completed https://status.recipeunlimited.com/incident/256450 Fri, 08 Sep 2023 06:00:00 +0000 https://status.recipeunlimited.com/incident/256450#fc14d91b9d23b4793b5bfc411bd6f4fffb572c212125c76810158716c458d57d Maintenance completed https://status.recipeunlimited.com/incident/254991 Fri, 08 Sep 2023 05:39:38 -0000 https://status.recipeunlimited.com/incident/254991#2928f0e5a38ce60a219155596c9e730bc80a60b928b70747dcae8fab99835046 MyMicros Status recovered. https://status.recipeunlimited.com/incident/256450 Fri, 08 Sep 2023 05:00:00 -0000 https://status.recipeunlimited.com/incident/256450#3ad14f2f86b6544ad4dac9393130df23000167b7a4c99675afdf582ddc91a5b8 What is happening? Emergency Network Maintenance When is it happening? 1:00am to 2:00am Eastern time, September 8, 2023 Estimated service interruption time during maintenance window: 2 to 3 minutes Please be advised that the Recipe IT team will be performing emergency network maintenance starting at 1:00am Eastern time tomorrow morning. This maintenance is being performed by our partner Beanfield, and is necessary to correct a condition which prevented business continuance during the evening outage on Monday September 4th 2023. Affected Services During the maintenance period, the following systems and services may experience a brief, 2-3 minute interruption: Payment Terminals (PATT, Bar, Takeout, Drivethru) Recipe-provided phone service (VoIP) Off premise ordering Internet connectivity from POS/MWS NOTE: While we are unable to accurately state when an interruption will occur, we anticipate it will happen within the first 30 minutes of the maintenance period. If you experience any issues after the maintenance window, please call our Service Desk at 1-877-877-2957 or open a ticket at help.cara.com Offline Payments Reminder: If your restaurant uses wireless payment devices you can always process payments in Offline mode by following the instructions in this document: https://docs.google.com/document/d/104bAnOPKx_DFKWoaR9Nl6tOCJ6jRY3pA/edit#heading=h.gjdgxs The IT Service Desk team will be standing by during this time to ensure your calls and inquiries are responded to as quickly as possible. Thank you for your patience and understanding. Recipe IT Team https://status.recipeunlimited.com/incident/256450 Fri, 08 Sep 2023 05:00:00 -0000 https://status.recipeunlimited.com/incident/256450#3ad14f2f86b6544ad4dac9393130df23000167b7a4c99675afdf582ddc91a5b8 What is happening? Emergency Network Maintenance When is it happening? 1:00am to 2:00am Eastern time, September 8, 2023 Estimated service interruption time during maintenance window: 2 to 3 minutes Please be advised that the Recipe IT team will be performing emergency network maintenance starting at 1:00am Eastern time tomorrow morning. This maintenance is being performed by our partner Beanfield, and is necessary to correct a condition which prevented business continuance during the evening outage on Monday September 4th 2023. Affected Services During the maintenance period, the following systems and services may experience a brief, 2-3 minute interruption: Payment Terminals (PATT, Bar, Takeout, Drivethru) Recipe-provided phone service (VoIP) Off premise ordering Internet connectivity from POS/MWS NOTE: While we are unable to accurately state when an interruption will occur, we anticipate it will happen within the first 30 minutes of the maintenance period. If you experience any issues after the maintenance window, please call our Service Desk at 1-877-877-2957 or open a ticket at help.cara.com Offline Payments Reminder: If your restaurant uses wireless payment devices you can always process payments in Offline mode by following the instructions in this document: https://docs.google.com/document/d/104bAnOPKx_DFKWoaR9Nl6tOCJ6jRY3pA/edit#heading=h.gjdgxs The IT Service Desk team will be standing by during this time to ensure your calls and inquiries are responded to as quickly as possible. Thank you for your patience and understanding. Recipe IT Team https://status.recipeunlimited.com/incident/256450 Fri, 08 Sep 2023 05:00:00 -0000 https://status.recipeunlimited.com/incident/256450#3ad14f2f86b6544ad4dac9393130df23000167b7a4c99675afdf582ddc91a5b8 What is happening? Emergency Network Maintenance When is it happening? 1:00am to 2:00am Eastern time, September 8, 2023 Estimated service interruption time during maintenance window: 2 to 3 minutes Please be advised that the Recipe IT team will be performing emergency network maintenance starting at 1:00am Eastern time tomorrow morning. This maintenance is being performed by our partner Beanfield, and is necessary to correct a condition which prevented business continuance during the evening outage on Monday September 4th 2023. Affected Services During the maintenance period, the following systems and services may experience a brief, 2-3 minute interruption: Payment Terminals (PATT, Bar, Takeout, Drivethru) Recipe-provided phone service (VoIP) Off premise ordering Internet connectivity from POS/MWS NOTE: While we are unable to accurately state when an interruption will occur, we anticipate it will happen within the first 30 minutes of the maintenance period. If you experience any issues after the maintenance window, please call our Service Desk at 1-877-877-2957 or open a ticket at help.cara.com Offline Payments Reminder: If your restaurant uses wireless payment devices you can always process payments in Offline mode by following the instructions in this document: https://docs.google.com/document/d/104bAnOPKx_DFKWoaR9Nl6tOCJ6jRY3pA/edit#heading=h.gjdgxs The IT Service Desk team will be standing by during this time to ensure your calls and inquiries are responded to as quickly as possible. Thank you for your patience and understanding. Recipe IT Team https://status.recipeunlimited.com/incident/256450 Fri, 08 Sep 2023 05:00:00 -0000 https://status.recipeunlimited.com/incident/256450#3ad14f2f86b6544ad4dac9393130df23000167b7a4c99675afdf582ddc91a5b8 What is happening? Emergency Network Maintenance When is it happening? 1:00am to 2:00am Eastern time, September 8, 2023 Estimated service interruption time during maintenance window: 2 to 3 minutes Please be advised that the Recipe IT team will be performing emergency network maintenance starting at 1:00am Eastern time tomorrow morning. This maintenance is being performed by our partner Beanfield, and is necessary to correct a condition which prevented business continuance during the evening outage on Monday September 4th 2023. Affected Services During the maintenance period, the following systems and services may experience a brief, 2-3 minute interruption: Payment Terminals (PATT, Bar, Takeout, Drivethru) Recipe-provided phone service (VoIP) Off premise ordering Internet connectivity from POS/MWS NOTE: While we are unable to accurately state when an interruption will occur, we anticipate it will happen within the first 30 minutes of the maintenance period. If you experience any issues after the maintenance window, please call our Service Desk at 1-877-877-2957 or open a ticket at help.cara.com Offline Payments Reminder: If your restaurant uses wireless payment devices you can always process payments in Offline mode by following the instructions in this document: https://docs.google.com/document/d/104bAnOPKx_DFKWoaR9Nl6tOCJ6jRY3pA/edit#heading=h.gjdgxs The IT Service Desk team will be standing by during this time to ensure your calls and inquiries are responded to as quickly as possible. Thank you for your patience and understanding. Recipe IT Team https://status.recipeunlimited.com/incident/256450 Fri, 08 Sep 2023 05:00:00 -0000 https://status.recipeunlimited.com/incident/256450#3ad14f2f86b6544ad4dac9393130df23000167b7a4c99675afdf582ddc91a5b8 What is happening? Emergency Network Maintenance When is it happening? 1:00am to 2:00am Eastern time, September 8, 2023 Estimated service interruption time during maintenance window: 2 to 3 minutes Please be advised that the Recipe IT team will be performing emergency network maintenance starting at 1:00am Eastern time tomorrow morning. This maintenance is being performed by our partner Beanfield, and is necessary to correct a condition which prevented business continuance during the evening outage on Monday September 4th 2023. Affected Services During the maintenance period, the following systems and services may experience a brief, 2-3 minute interruption: Payment Terminals (PATT, Bar, Takeout, Drivethru) Recipe-provided phone service (VoIP) Off premise ordering Internet connectivity from POS/MWS NOTE: While we are unable to accurately state when an interruption will occur, we anticipate it will happen within the first 30 minutes of the maintenance period. If you experience any issues after the maintenance window, please call our Service Desk at 1-877-877-2957 or open a ticket at help.cara.com Offline Payments Reminder: If your restaurant uses wireless payment devices you can always process payments in Offline mode by following the instructions in this document: https://docs.google.com/document/d/104bAnOPKx_DFKWoaR9Nl6tOCJ6jRY3pA/edit#heading=h.gjdgxs The IT Service Desk team will be standing by during this time to ensure your calls and inquiries are responded to as quickly as possible. Thank you for your patience and understanding. Recipe IT Team https://status.recipeunlimited.com/incident/256450 Fri, 08 Sep 2023 05:00:00 -0000 https://status.recipeunlimited.com/incident/256450#3ad14f2f86b6544ad4dac9393130df23000167b7a4c99675afdf582ddc91a5b8 What is happening? Emergency Network Maintenance When is it happening? 1:00am to 2:00am Eastern time, September 8, 2023 Estimated service interruption time during maintenance window: 2 to 3 minutes Please be advised that the Recipe IT team will be performing emergency network maintenance starting at 1:00am Eastern time tomorrow morning. This maintenance is being performed by our partner Beanfield, and is necessary to correct a condition which prevented business continuance during the evening outage on Monday September 4th 2023. Affected Services During the maintenance period, the following systems and services may experience a brief, 2-3 minute interruption: Payment Terminals (PATT, Bar, Takeout, Drivethru) Recipe-provided phone service (VoIP) Off premise ordering Internet connectivity from POS/MWS NOTE: While we are unable to accurately state when an interruption will occur, we anticipate it will happen within the first 30 minutes of the maintenance period. If you experience any issues after the maintenance window, please call our Service Desk at 1-877-877-2957 or open a ticket at help.cara.com Offline Payments Reminder: If your restaurant uses wireless payment devices you can always process payments in Offline mode by following the instructions in this document: https://docs.google.com/document/d/104bAnOPKx_DFKWoaR9Nl6tOCJ6jRY3pA/edit#heading=h.gjdgxs The IT Service Desk team will be standing by during this time to ensure your calls and inquiries are responded to as quickly as possible. Thank you for your patience and understanding. Recipe IT Team https://status.recipeunlimited.com/incident/256450 Fri, 08 Sep 2023 05:00:00 -0000 https://status.recipeunlimited.com/incident/256450#3ad14f2f86b6544ad4dac9393130df23000167b7a4c99675afdf582ddc91a5b8 What is happening? Emergency Network Maintenance When is it happening? 1:00am to 2:00am Eastern time, September 8, 2023 Estimated service interruption time during maintenance window: 2 to 3 minutes Please be advised that the Recipe IT team will be performing emergency network maintenance starting at 1:00am Eastern time tomorrow morning. This maintenance is being performed by our partner Beanfield, and is necessary to correct a condition which prevented business continuance during the evening outage on Monday September 4th 2023. Affected Services During the maintenance period, the following systems and services may experience a brief, 2-3 minute interruption: Payment Terminals (PATT, Bar, Takeout, Drivethru) Recipe-provided phone service (VoIP) Off premise ordering Internet connectivity from POS/MWS NOTE: While we are unable to accurately state when an interruption will occur, we anticipate it will happen within the first 30 minutes of the maintenance period. If you experience any issues after the maintenance window, please call our Service Desk at 1-877-877-2957 or open a ticket at help.cara.com Offline Payments Reminder: If your restaurant uses wireless payment devices you can always process payments in Offline mode by following the instructions in this document: https://docs.google.com/document/d/104bAnOPKx_DFKWoaR9Nl6tOCJ6jRY3pA/edit#heading=h.gjdgxs The IT Service Desk team will be standing by during this time to ensure your calls and inquiries are responded to as quickly as possible. Thank you for your patience and understanding. Recipe IT Team https://status.recipeunlimited.com/incident/256450 Fri, 08 Sep 2023 05:00:00 -0000 https://status.recipeunlimited.com/incident/256450#3ad14f2f86b6544ad4dac9393130df23000167b7a4c99675afdf582ddc91a5b8 What is happening? Emergency Network Maintenance When is it happening? 1:00am to 2:00am Eastern time, September 8, 2023 Estimated service interruption time during maintenance window: 2 to 3 minutes Please be advised that the Recipe IT team will be performing emergency network maintenance starting at 1:00am Eastern time tomorrow morning. This maintenance is being performed by our partner Beanfield, and is necessary to correct a condition which prevented business continuance during the evening outage on Monday September 4th 2023. Affected Services During the maintenance period, the following systems and services may experience a brief, 2-3 minute interruption: Payment Terminals (PATT, Bar, Takeout, Drivethru) Recipe-provided phone service (VoIP) Off premise ordering Internet connectivity from POS/MWS NOTE: While we are unable to accurately state when an interruption will occur, we anticipate it will happen within the first 30 minutes of the maintenance period. If you experience any issues after the maintenance window, please call our Service Desk at 1-877-877-2957 or open a ticket at help.cara.com Offline Payments Reminder: If your restaurant uses wireless payment devices you can always process payments in Offline mode by following the instructions in this document: https://docs.google.com/document/d/104bAnOPKx_DFKWoaR9Nl6tOCJ6jRY3pA/edit#heading=h.gjdgxs The IT Service Desk team will be standing by during this time to ensure your calls and inquiries are responded to as quickly as possible. Thank you for your patience and understanding. Recipe IT Team https://status.recipeunlimited.com/incident/254991 Thu, 07 Sep 2023 01:55:27 -0000 https://status.recipeunlimited.com/incident/254991#9166f5bf60b78ede3a29078974ab8988666b79ab9d7647e9dd1acb449dde95ab MyMicros Status went down. https://status.recipeunlimited.com/incident/254991 Thu, 07 Sep 2023 01:34:26 -0000 https://status.recipeunlimited.com/incident/254991#30f68e1ef33dcde866c4033268123e5926813d5162c2075bee958776c95a7be1 MyMicros Status recovered. https://status.recipeunlimited.com/incident/253462 Tue, 05 Sep 2023 21:00:00 +0000 https://status.recipeunlimited.com/incident/253462#47dd80a6b03a09bb1f1f52ddf7451649e7a42063f0169fda3500d1ae6b010658 Maintenance completed https://status.recipeunlimited.com/incident/253462 Tue, 05 Sep 2023 21:00:00 +0000 https://status.recipeunlimited.com/incident/253462#47dd80a6b03a09bb1f1f52ddf7451649e7a42063f0169fda3500d1ae6b010658 Maintenance completed https://status.recipeunlimited.com/incident/253462 Tue, 05 Sep 2023 21:00:00 +0000 https://status.recipeunlimited.com/incident/253462#47dd80a6b03a09bb1f1f52ddf7451649e7a42063f0169fda3500d1ae6b010658 Maintenance completed https://status.recipeunlimited.com/incident/254991 Tue, 05 Sep 2023 20:23:25 -0000 https://status.recipeunlimited.com/incident/254991#30de734518c7c8b89e542a441e0b51ffa274f119a017233355e1754139721fad MyMicros Status went down. https://status.recipeunlimited.com/incident/253462 Tue, 05 Sep 2023 17:00:00 -0000 https://status.recipeunlimited.com/incident/253462#ec9cc14569d307b34cd205fef37a01d13a0a49d9828e19be0fd326627fdec82e Current Situation Over the past couple of weeks, you have noticed issues that have impacted the RMS back office system. The Restaurant Systems team has identified the root cause and we are working with our vendor (Blue Yonder) who has been highly engaged with Recipe to resolve the issues with RMS. This resolution will entail a mandatory maintenance of the RMS data tables over the next 6 consecutive weeks. Once completed, the performance of RMS will be greatly improved. The Plan For the 6 consecutive Tuesdays (Started Tuesday August 29th) the RMS application will be unavailable between the times of 1:00 PM - 5: 00 PM EST. During this maintenance window, Blue Yonder will be conducting critical maintenance on the RMS data tables. Throughout these maintenance windows, some RMS functions will be affected and potentially impact your daily restaurant procedures. Processes impacted over the six weeks EOD functions - could result is longer than than usual processing times Deleting draft invoice Jarvis App Scheduling (Viewing Schedules, Time Off Requests, Availability Requests) Counting Inventory Creating Purchase Orders Jarvis Desktop Site Updating the RMS tab on Jarvis user profiles Processes NOT impacted All WFM components - labour forecasting, scheduling Payroll activities - closing pay periods, PC clock functions, editing punches, adjustments Placing orders in RMS, posting draft invoices Inventory - Counting and entering Reports - Payroll & Inventory Best Practices during the maintenance period End of Day (EOD) procedures : Please only run once and allow EOD to process. It may take as long as one-hour. Please be patient and resist the temptation to log off and open another instance of EOD. Initiating multiple EOD sessions will cause further issues and result in an “oops” error message that only the vendor can resolve Restaurants will experience longer processing times between 8:00 AM - 9:00 AM EST causing your restaurant to be placed in a queue. Where possible, please avoid these higher volume times and delay EOD procedures to later in the morning or after 12:00 PM Placing Orders : To avoid any disruption in your Sysco orders, have your Sysco orders placed by 12:00 PM (EST) on Tuesday Scheduling - Provide schedules to Associates prior to the outage Counting Inventory using Jarvis - Use RMS site to count inventory or place orders Draft Deliveries : We are aware of the error message when restaurants try to DELETE a draft delivery to move it into SCHEDULED status. Recipe is working with the vendor to resolve this issue. To avoid this error message and allow for EOD procedures to continue, please refrain from moving it to Scheduled status and continue to just POST all draft transactions. Posting Invoices : Ensure you post the invoice in the appropriate week. https://status.recipeunlimited.com/incident/253462 Tue, 05 Sep 2023 17:00:00 -0000 https://status.recipeunlimited.com/incident/253462#ec9cc14569d307b34cd205fef37a01d13a0a49d9828e19be0fd326627fdec82e Current Situation Over the past couple of weeks, you have noticed issues that have impacted the RMS back office system. The Restaurant Systems team has identified the root cause and we are working with our vendor (Blue Yonder) who has been highly engaged with Recipe to resolve the issues with RMS. This resolution will entail a mandatory maintenance of the RMS data tables over the next 6 consecutive weeks. Once completed, the performance of RMS will be greatly improved. The Plan For the 6 consecutive Tuesdays (Started Tuesday August 29th) the RMS application will be unavailable between the times of 1:00 PM - 5: 00 PM EST. During this maintenance window, Blue Yonder will be conducting critical maintenance on the RMS data tables. Throughout these maintenance windows, some RMS functions will be affected and potentially impact your daily restaurant procedures. Processes impacted over the six weeks EOD functions - could result is longer than than usual processing times Deleting draft invoice Jarvis App Scheduling (Viewing Schedules, Time Off Requests, Availability Requests) Counting Inventory Creating Purchase Orders Jarvis Desktop Site Updating the RMS tab on Jarvis user profiles Processes NOT impacted All WFM components - labour forecasting, scheduling Payroll activities - closing pay periods, PC clock functions, editing punches, adjustments Placing orders in RMS, posting draft invoices Inventory - Counting and entering Reports - Payroll & Inventory Best Practices during the maintenance period End of Day (EOD) procedures : Please only run once and allow EOD to process. It may take as long as one-hour. Please be patient and resist the temptation to log off and open another instance of EOD. Initiating multiple EOD sessions will cause further issues and result in an “oops” error message that only the vendor can resolve Restaurants will experience longer processing times between 8:00 AM - 9:00 AM EST causing your restaurant to be placed in a queue. Where possible, please avoid these higher volume times and delay EOD procedures to later in the morning or after 12:00 PM Placing Orders : To avoid any disruption in your Sysco orders, have your Sysco orders placed by 12:00 PM (EST) on Tuesday Scheduling - Provide schedules to Associates prior to the outage Counting Inventory using Jarvis - Use RMS site to count inventory or place orders Draft Deliveries : We are aware of the error message when restaurants try to DELETE a draft delivery to move it into SCHEDULED status. Recipe is working with the vendor to resolve this issue. To avoid this error message and allow for EOD procedures to continue, please refrain from moving it to Scheduled status and continue to just POST all draft transactions. Posting Invoices : Ensure you post the invoice in the appropriate week. https://status.recipeunlimited.com/incident/253462 Tue, 05 Sep 2023 17:00:00 -0000 https://status.recipeunlimited.com/incident/253462#ec9cc14569d307b34cd205fef37a01d13a0a49d9828e19be0fd326627fdec82e Current Situation Over the past couple of weeks, you have noticed issues that have impacted the RMS back office system. The Restaurant Systems team has identified the root cause and we are working with our vendor (Blue Yonder) who has been highly engaged with Recipe to resolve the issues with RMS. This resolution will entail a mandatory maintenance of the RMS data tables over the next 6 consecutive weeks. Once completed, the performance of RMS will be greatly improved. The Plan For the 6 consecutive Tuesdays (Started Tuesday August 29th) the RMS application will be unavailable between the times of 1:00 PM - 5: 00 PM EST. During this maintenance window, Blue Yonder will be conducting critical maintenance on the RMS data tables. Throughout these maintenance windows, some RMS functions will be affected and potentially impact your daily restaurant procedures. Processes impacted over the six weeks EOD functions - could result is longer than than usual processing times Deleting draft invoice Jarvis App Scheduling (Viewing Schedules, Time Off Requests, Availability Requests) Counting Inventory Creating Purchase Orders Jarvis Desktop Site Updating the RMS tab on Jarvis user profiles Processes NOT impacted All WFM components - labour forecasting, scheduling Payroll activities - closing pay periods, PC clock functions, editing punches, adjustments Placing orders in RMS, posting draft invoices Inventory - Counting and entering Reports - Payroll & Inventory Best Practices during the maintenance period End of Day (EOD) procedures : Please only run once and allow EOD to process. It may take as long as one-hour. Please be patient and resist the temptation to log off and open another instance of EOD. Initiating multiple EOD sessions will cause further issues and result in an “oops” error message that only the vendor can resolve Restaurants will experience longer processing times between 8:00 AM - 9:00 AM EST causing your restaurant to be placed in a queue. Where possible, please avoid these higher volume times and delay EOD procedures to later in the morning or after 12:00 PM Placing Orders : To avoid any disruption in your Sysco orders, have your Sysco orders placed by 12:00 PM (EST) on Tuesday Scheduling - Provide schedules to Associates prior to the outage Counting Inventory using Jarvis - Use RMS site to count inventory or place orders Draft Deliveries : We are aware of the error message when restaurants try to DELETE a draft delivery to move it into SCHEDULED status. Recipe is working with the vendor to resolve this issue. To avoid this error message and allow for EOD procedures to continue, please refrain from moving it to Scheduled status and continue to just POST all draft transactions. Posting Invoices : Ensure you post the invoice in the appropriate week. https://status.recipeunlimited.com/incident/254991 Tue, 05 Sep 2023 15:19:05 -0000 https://status.recipeunlimited.com/incident/254991#d46457bed245c943056b8ea0ffce0dcda7e5ca1e342e788e90cc59d8b072dbca MyMicros Status recovered. https://status.recipeunlimited.com/incident/254991 Tue, 05 Sep 2023 13:50:12 -0000 https://status.recipeunlimited.com/incident/254991#73ddb495253585c8361563bd462b25aca73c2cfc95d8ce4108e80ee7ec5c07f6 MyMicros Status went down. https://status.recipeunlimited.com/incident/254991 Tue, 05 Sep 2023 13:31:50 -0000 https://status.recipeunlimited.com/incident/254991#c9cebd0dd5afec7a073abdaa65642d3502d96bc002fb4d5fe770e61f5ce10a8d RMS Purchase Order Upload (to BY) recovered. https://status.recipeunlimited.com/incident/254991 Tue, 05 Sep 2023 12:45:08 -0000 https://status.recipeunlimited.com/incident/254991#07c5242778f49f093409b39602fb8f3af90db4ad3ac92a7eace521ba22ed53c0 RMS Purchase Order Download (from BY) recovered. https://status.recipeunlimited.com/incident/254991 Tue, 05 Sep 2023 12:45:08 -0000 https://status.recipeunlimited.com/incident/254991#07c5242778f49f093409b39602fb8f3af90db4ad3ac92a7eace521ba22ed53c0 RMS Purchase Order Download (from BY) recovered. https://status.recipeunlimited.com/incident/254991 Mon, 04 Sep 2023 22:55:19 -0000 https://status.recipeunlimited.com/incident/254991#8558dca73ed7fee7a20f39a891192679dc13323c7614d0839d6ddf5bce34fcfa RMS Purchase Order Upload (to BY) went down. https://status.recipeunlimited.com/incident/254991 Mon, 04 Sep 2023 22:51:06 -0000 https://status.recipeunlimited.com/incident/254991#530549307f22c99b44d83b230d51ff0d939ad0cdb30f971359242db83ee624a9 RMS Purchase Order Download (from BY) went down. https://status.recipeunlimited.com/incident/254991 Mon, 04 Sep 2023 22:51:06 -0000 https://status.recipeunlimited.com/incident/254991#530549307f22c99b44d83b230d51ff0d939ad0cdb30f971359242db83ee624a9 RMS Purchase Order Download (from BY) went down. https://status.recipeunlimited.com/incident/250651 Mon, 28 Aug 2023 21:00:00 +0000 https://status.recipeunlimited.com/incident/250651#efd5752d37a6336b9bce1ae482a5655db56210b941684677891cd21c6fcce970 Maintenance completed https://status.recipeunlimited.com/incident/250651 Mon, 28 Aug 2023 21:00:00 +0000 https://status.recipeunlimited.com/incident/250651#efd5752d37a6336b9bce1ae482a5655db56210b941684677891cd21c6fcce970 Maintenance completed https://status.recipeunlimited.com/incident/250651 Mon, 28 Aug 2023 21:00:00 +0000 https://status.recipeunlimited.com/incident/250651#efd5752d37a6336b9bce1ae482a5655db56210b941684677891cd21c6fcce970 Maintenance completed https://status.recipeunlimited.com/incident/250651 Mon, 28 Aug 2023 17:00:00 -0000 https://status.recipeunlimited.com/incident/250651#4ece287134d70b4fbe53b47982a4ea90edd9d59009588e8645329b7f1238da05 Current Situation Over the past couple of weeks, you have noticed issues that have impacted the RMS back office system. The Restaurant Systems team has identified the root cause and we are working with our vendor (Blue Yonder) who has been highly engaged with Recipe to resolve the issues with RMS. This resolution will entail a mandatory maintenance of the RMS data tables over the next 6 consecutive weeks. Once completed, the performance of RMS will be greatly improved. The Plan For the next 6 consecutive Tuesdays (Beginning Tuesday August 29th) the RMS application will be unavailable between the times of 1:00 PM - 5: 00 PM EST. During this maintenance window, Blue Yonder will be conducting critical maintenance on the RMS data tables. Throughout these maintenance windows, some RMS functions will be affected and potentially impact your daily restaurant procedures. Processes impacted over the next six weeks EOD functions - could result in longer than usual processing time Processes NOT impacted All WFM components - labour forecasting, scheduling Payroll activities - closing pay periods, PC clock functions, editing punches, adjustments Placing orders in RMS, posting draft invoices Inventory - Counting and entering Reports - Payroll & Inventory Best Practices during the next six weeks End of Day (EOD) procedures : Please only run once and allow EOD to process. It may take as long as one-hour. Please be patient and resist the temptation to log off and open another instance of EOD. Initiating multiple EOD sessions will cause further issues and result in an “oops” error message that only the vendor can resolve Restaurants will experience longer processing times between 8:00 AM - 9:00 AM EST causing your restaurant to be placed in a queue. Where possible, please avoid these higher volume times and delay EOD procedures to later in the morning or after 12:00 PM Placing Orders : To avoid any disruption in your Sysco orders, have your Sysco orders placed by 12:00 PM (EST) on Tuesday Draft Deliveries : We are aware of the error message when restaurants try to DELETE a draft delivery to move it into SCHEDULED status. Recipe is working with the vendor to resolve this issue. To avoid this error message and allow for EOD procedures to continue, please refrain from moving it to Scheduled status and continue to just POST all draft transactions. Posting Invoices : Ensure you post the invoice in the appropriate week. https://status.recipeunlimited.com/incident/250651 Mon, 28 Aug 2023 17:00:00 -0000 https://status.recipeunlimited.com/incident/250651#4ece287134d70b4fbe53b47982a4ea90edd9d59009588e8645329b7f1238da05 Current Situation Over the past couple of weeks, you have noticed issues that have impacted the RMS back office system. The Restaurant Systems team has identified the root cause and we are working with our vendor (Blue Yonder) who has been highly engaged with Recipe to resolve the issues with RMS. This resolution will entail a mandatory maintenance of the RMS data tables over the next 6 consecutive weeks. Once completed, the performance of RMS will be greatly improved. The Plan For the next 6 consecutive Tuesdays (Beginning Tuesday August 29th) the RMS application will be unavailable between the times of 1:00 PM - 5: 00 PM EST. During this maintenance window, Blue Yonder will be conducting critical maintenance on the RMS data tables. Throughout these maintenance windows, some RMS functions will be affected and potentially impact your daily restaurant procedures. Processes impacted over the next six weeks EOD functions - could result in longer than usual processing time Processes NOT impacted All WFM components - labour forecasting, scheduling Payroll activities - closing pay periods, PC clock functions, editing punches, adjustments Placing orders in RMS, posting draft invoices Inventory - Counting and entering Reports - Payroll & Inventory Best Practices during the next six weeks End of Day (EOD) procedures : Please only run once and allow EOD to process. It may take as long as one-hour. Please be patient and resist the temptation to log off and open another instance of EOD. Initiating multiple EOD sessions will cause further issues and result in an “oops” error message that only the vendor can resolve Restaurants will experience longer processing times between 8:00 AM - 9:00 AM EST causing your restaurant to be placed in a queue. Where possible, please avoid these higher volume times and delay EOD procedures to later in the morning or after 12:00 PM Placing Orders : To avoid any disruption in your Sysco orders, have your Sysco orders placed by 12:00 PM (EST) on Tuesday Draft Deliveries : We are aware of the error message when restaurants try to DELETE a draft delivery to move it into SCHEDULED status. Recipe is working with the vendor to resolve this issue. To avoid this error message and allow for EOD procedures to continue, please refrain from moving it to Scheduled status and continue to just POST all draft transactions. Posting Invoices : Ensure you post the invoice in the appropriate week. https://status.recipeunlimited.com/incident/250651 Mon, 28 Aug 2023 17:00:00 -0000 https://status.recipeunlimited.com/incident/250651#4ece287134d70b4fbe53b47982a4ea90edd9d59009588e8645329b7f1238da05 Current Situation Over the past couple of weeks, you have noticed issues that have impacted the RMS back office system. The Restaurant Systems team has identified the root cause and we are working with our vendor (Blue Yonder) who has been highly engaged with Recipe to resolve the issues with RMS. This resolution will entail a mandatory maintenance of the RMS data tables over the next 6 consecutive weeks. Once completed, the performance of RMS will be greatly improved. The Plan For the next 6 consecutive Tuesdays (Beginning Tuesday August 29th) the RMS application will be unavailable between the times of 1:00 PM - 5: 00 PM EST. During this maintenance window, Blue Yonder will be conducting critical maintenance on the RMS data tables. Throughout these maintenance windows, some RMS functions will be affected and potentially impact your daily restaurant procedures. Processes impacted over the next six weeks EOD functions - could result in longer than usual processing time Processes NOT impacted All WFM components - labour forecasting, scheduling Payroll activities - closing pay periods, PC clock functions, editing punches, adjustments Placing orders in RMS, posting draft invoices Inventory - Counting and entering Reports - Payroll & Inventory Best Practices during the next six weeks End of Day (EOD) procedures : Please only run once and allow EOD to process. It may take as long as one-hour. Please be patient and resist the temptation to log off and open another instance of EOD. Initiating multiple EOD sessions will cause further issues and result in an “oops” error message that only the vendor can resolve Restaurants will experience longer processing times between 8:00 AM - 9:00 AM EST causing your restaurant to be placed in a queue. Where possible, please avoid these higher volume times and delay EOD procedures to later in the morning or after 12:00 PM Placing Orders : To avoid any disruption in your Sysco orders, have your Sysco orders placed by 12:00 PM (EST) on Tuesday Draft Deliveries : We are aware of the error message when restaurants try to DELETE a draft delivery to move it into SCHEDULED status. Recipe is working with the vendor to resolve this issue. To avoid this error message and allow for EOD procedures to continue, please refrain from moving it to Scheduled status and continue to just POST all draft transactions. Posting Invoices : Ensure you post the invoice in the appropriate week. https://status.recipeunlimited.com/incident/250335 Fri, 25 Aug 2023 13:00:00 +0000 https://status.recipeunlimited.com/incident/250335#df0e550560d01d630d7eb860a3be808839313db3d762282bd4fd4262c773f0e6 Maintenance completed https://status.recipeunlimited.com/incident/250335 Fri, 25 Aug 2023 13:00:00 +0000 https://status.recipeunlimited.com/incident/250335#df0e550560d01d630d7eb860a3be808839313db3d762282bd4fd4262c773f0e6 Maintenance completed https://status.recipeunlimited.com/incident/250335 Fri, 25 Aug 2023 13:00:00 +0000 https://status.recipeunlimited.com/incident/250335#df0e550560d01d630d7eb860a3be808839313db3d762282bd4fd4262c773f0e6 Maintenance completed https://status.recipeunlimited.com/incident/250335 Fri, 25 Aug 2023 01:00:00 -0000 https://status.recipeunlimited.com/incident/250335#8a68f2ade42f51090de0999a6d636c3e4d913059e09dbdc28fbf71d794243453 Our RMS Vendor will be conducting additional maintenance tonight, beginning at 9 pm EST. This maintenance being conducted tonight will result in EOD processes, Inventory Posting and Client Publication not being available. Restaurants may experience a slowdown in performance when running reports. All other RMS processes will not be affected. Thank you for your continued patience. https://status.recipeunlimited.com/incident/250335 Fri, 25 Aug 2023 01:00:00 -0000 https://status.recipeunlimited.com/incident/250335#8a68f2ade42f51090de0999a6d636c3e4d913059e09dbdc28fbf71d794243453 Our RMS Vendor will be conducting additional maintenance tonight, beginning at 9 pm EST. This maintenance being conducted tonight will result in EOD processes, Inventory Posting and Client Publication not being available. Restaurants may experience a slowdown in performance when running reports. All other RMS processes will not be affected. Thank you for your continued patience. https://status.recipeunlimited.com/incident/250335 Fri, 25 Aug 2023 01:00:00 -0000 https://status.recipeunlimited.com/incident/250335#8a68f2ade42f51090de0999a6d636c3e4d913059e09dbdc28fbf71d794243453 Our RMS Vendor will be conducting additional maintenance tonight, beginning at 9 pm EST. This maintenance being conducted tonight will result in EOD processes, Inventory Posting and Client Publication not being available. Restaurants may experience a slowdown in performance when running reports. All other RMS processes will not be affected. Thank you for your continued patience. https://status.recipeunlimited.com/incident/248880 Tue, 22 Aug 2023 00:14:00 -0000 https://status.recipeunlimited.com/incident/248880#fff58a1d006a668bafe084c1adb528ab40fef413004deed0638b13c821b5f90b MyMicros Status went down. https://status.recipeunlimited.com/incident/248687 Mon, 21 Aug 2023 14:10:00 -0000 https://status.recipeunlimited.com/incident/248687#c969361a20b65af3a589af89fd6eeebf730957707c4872d3befa9c5e37fc11c5 MyMicros Status went down. https://status.recipeunlimited.com/incident/247286 Fri, 18 Aug 2023 16:54:00 -0000 https://status.recipeunlimited.com/incident/247286#3dad8f90692130cbad010e8d71102644a97d178f2a51ced35096b0009fac7485 MyMicros Status went down. https://status.recipeunlimited.com/incident/244695 Fri, 11 Aug 2023 19:16:00 -0000 https://status.recipeunlimited.com/incident/244695#399e2939fd499f53905e3fb684679c9d96006744e6759856a732a2eb4c7d37c5 3:28PM - CAA has resolved the issue and CAA discounts can now be processed from the Swiss Chalet mobile app and ordering website. 3:16PM - CAA discounts cannot be processed through the ordering website or through the Swiss Chalet mobile app. Team are currently investigating and we have engaged with CAA for resolution. https://status.recipeunlimited.com/incident/244695 Fri, 11 Aug 2023 19:16:00 -0000 https://status.recipeunlimited.com/incident/244695#399e2939fd499f53905e3fb684679c9d96006744e6759856a732a2eb4c7d37c5 3:28PM - CAA has resolved the issue and CAA discounts can now be processed from the Swiss Chalet mobile app and ordering website. 3:16PM - CAA discounts cannot be processed through the ordering website or through the Swiss Chalet mobile app. Team are currently investigating and we have engaged with CAA for resolution. https://status.recipeunlimited.com/incident/236517 Mon, 24 Jul 2023 15:09:00 -0000 https://status.recipeunlimited.com/incident/236517#d2e029258e097b698313cccd35ea178030cecb5462daa6bcfb90332c6230eaab MyMicros Status went down. https://status.recipeunlimited.com/incident/236517 Mon, 24 Jul 2023 07:35:31 -0000 https://status.recipeunlimited.com/incident/236517#2497ec958b1b93b5d73de484b49239d542b808e43501cea6e749ca652d7125d9 MyMicros Status recovered. https://status.recipeunlimited.com/incident/236517 Mon, 24 Jul 2023 06:12:00 -0000 https://status.recipeunlimited.com/incident/236517#a09ea24803c42e3e5a9c85a18b53319b0861e26ad8f91c9fbf6244f568020ff9 MyMicros Status went down. https://status.recipeunlimited.com/incident/236181 Sun, 23 Jul 2023 07:35:31 -0000 https://status.recipeunlimited.com/incident/236181#bb225bcb869c11658c1c98b5145da73c90dfdae19abbea745d7155faf2bec80f MyMicros Status recovered. https://status.recipeunlimited.com/incident/236181 Sun, 23 Jul 2023 06:12:00 -0000 https://status.recipeunlimited.com/incident/236181#a6f44cbe27286fd5dec2bff89b1a3d7795a7e7557af6354e9b2e0f6dffa43257 MyMicros Status went down. https://status.recipeunlimited.com/incident/235904 Sat, 22 Jul 2023 07:35:31 -0000 https://status.recipeunlimited.com/incident/235904#612895dd63ec7169d01271a53961a9a3073f11afa16ba04d6905a959a0342dcf MyMicros Status recovered. https://status.recipeunlimited.com/incident/235904 Sat, 22 Jul 2023 06:12:00 -0000 https://status.recipeunlimited.com/incident/235904#3897f56b3c9956613f13a878e848c2dbc5f289e3ea6e6a6b8eb4a00e8fd77521 MyMicros Status went down. https://status.recipeunlimited.com/incident/235471 Fri, 21 Jul 2023 07:35:35 -0000 https://status.recipeunlimited.com/incident/235471#2ee5be618b5ca6f43916df315d4252e650f4ee58af8dc0b97ba7b3232c646597 MyMicros Status recovered. https://status.recipeunlimited.com/incident/235471 Fri, 21 Jul 2023 06:09:02 -0000 https://status.recipeunlimited.com/incident/235471#c5cab3122f68f656bece2fd7baf6000e9bcfbaf65c98a2cbc12cc17fc3cf1ec8 MyMicros Status went down. https://status.recipeunlimited.com/incident/235059 Thu, 20 Jul 2023 19:51:41 -0000 https://status.recipeunlimited.com/incident/235059#21fd320911f66ed2314f698569a58345124b1b397954c4bbaf8113cf562ad4f7 MyMicros Status recovered. https://status.recipeunlimited.com/incident/235059 Thu, 20 Jul 2023 19:49:00 -0000 https://status.recipeunlimited.com/incident/235059#b5923fa2532ceb4650ebc38b87dd7213b2cf756eced9bc2b82e97138181d84f6 Zabbix Server Zabbix integration went down.